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Reviews of Holiday Inn Express Colton-Riverside North, an IHG Hotel

2.5 out of 5
Holiday Inn Express Colton-Riverside North, an IHG Hotel
2830 S Iowa Ave, Colton, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 625 out of 1002 reviews" "
Rating 8 - Good. 214 out of 1002 reviews" "
Rating 6 - Okay. 82 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to say everything was perfect.
Stayed 4 nights in Apr 2024
Response from Taylor on 1 May 2024
Thank you for your stay and feedback

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, amenities
Parking was awfully small. Future reference please have more parking available please
Stayed 1 night in Apr 2024
Response from Taylor on 1 May 2024
Thank you for staying with us and thank you for your feedback. The Holiday Inn Express Colton features a little more parking than the competition-- the hotel has169 parking spaces for 149 rooms. We also use parking passes to ensure our parking is reserved for guests only. We look forward to welcoming you back next time!

6/10 Okay

Christianne

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Stacye on 29 Apr 2024
Thank you Christianne, for providing insight of your recent stay! We appreciate your feedback as we implement it to our team to continue serving great quality service for all guest. We hope to welcome you back soon.

10/10 Excellent

Terrence

Nice getaway
Stayed 1 night in Apr 2024
Response from Taylor on 29 Apr 2024
Thank you for your feedback and choosing to stay with us!

10/10 Excellent

Felix

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stacye on 29 Apr 2024
Thank you Felix, for providing feedback of your recent stay! We appreciate your feedback as we implement it to our team to continue serving great quality service for all guest. We hope to welcome you back soon.

10/10 Excellent

Liliia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Stacye on 29 Apr 2024
Thank you Liliia, for providing insight of your recent stay! We appreciate your feedback as we implement it to our team to continue serving great quality service for all guest. We hope to welcome you back soon.

10/10 Excellent

Svetlana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Tecommended we stay for Acrobatic coperition and its perfect
Stayed 3 nights in Apr 2024
Response from Taylor on 29 Apr 2024
Thank you for your feedback and choosing to stay with us!

8/10 Good

Kinnari

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No complimentary water provided, Had to purchase drinking water
Stayed 1 night in Apr 2024
Response from Taylor on 29 Apr 2024
Thank you for your feedback and choosing to stay with us! We do have complimentary water located in the gym on the first floor. We hope to welcome you back next time!

10/10 Excellent

William

Travelled with partner
Liked: Amenities, property conditions & facilities
Very comfortable and friendly staff
Stayed 1 night in Apr 2024
Response from Taylor on 29 Apr 2024
Thank you for your feedback and choosing to stay with us

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Was just what we needed
Stayed 1 night in Apr 2024
Response from Taylor on 29 Apr 2024
Thank you for your feedback and choosing to stay with us!

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good statue I recommend it
Stayed 2 nights in Apr 2024
Response from Taylor on 29 Apr 2024
Thank you for your feedback and choosing to stay with us!

6/10 Okay

Eliana

Travelled with family
Liked: Cleanliness, amenities
Water from the Bathroom sink was extremely hot & there was no hair dryer.
Stayed 1 night in Apr 2024
Response from Taylor on 29 Apr 2024
Thank you for your feedback and choosing to stay with us

6/10 Okay

Patricia

Business traveller
Liked: Staff & service
I was on the second floor. During my stay 2-3 times I had to get my key exchanged to open my door. The door would flash Red and Green and once maintenance had to come and recharge the doors battery. I had gone down 3 times while carrying my breakfast to get my door open. The first time the front desk Manager was on a personal phone call with his girl friend (It was that obvious and the other female staff knew it too). Unfortunately the Desk Manager just gave me another set of key cards and I went back again carrying my breakfast and they didn’t work either. The third time he sent the maintenance man up to charge the door lock. I was almost late for my Court Case. That was the reason I was in town. I don’t know if there is anything that can be done about the Weed Smell permeating the hallways. Fortunately it did not make it inside my room. The breakfast was very good when I finally got to eat it the first day. The other days were good as well. I like to grab and go and eat in my room while I get ready. Every time I left my room I was concerned I would be locked out and have to go back down stairs and get cards and then a maintenance man.
Stayed 3 nights in Mar 2024
Response from Taylor on 29 Apr 2024
Thank you for your feedback and choosing to stay with us! Without getting too personal, the front desk manager does not have a girlfriend, but I am glad the empathy he was sharing with the guest was like that of family. I am sorry for the issues with the battery on your door lock and hope you will give us a chance in the future.

6/10 Okay

joe

Stayed 1 night in Mar 2024
Response from Taylor on 3 Apr 2024
Thank you

8/10 Good

Giselle

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Taylor on 3 Apr 2024
Thank you

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and the staff was nice. Stayed for a weekend to attend a rave so we were hardly in the room. Not to mention the continental breakfast was an added plus. Definitely will stay again.
Stayed 2 nights in Mar 2024
Response from Taylor on 3 Apr 2024
Thank you for staying with us and thank you for sharing your experience. We hope to welcome you back next time!

10/10 Excellent

Cecilia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i lived how quiet and calm it was. Super convenient getting to and from the NOS Center. One thing i didnt like was not having parking coming back from the even. the parking was full, had to park in the jack in the box next door.
Stayed 2 nights in Mar 2024
Response from Taylor on 28 Mar 2024
Thank you so much for your detailed feedback. I want to apologize for the trouble parking and assure you we are actively working on several solutions (like parking passes with towing). We hope to welcome you the next time you are visiting NOS center!

10/10 Excellent

Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing from front desk to the breakfast service everyone was so nice. The room was really clean and cozy my husband and I will defiantly be staying again soon
Stayed 2 nights in Mar 2024
Response from Taylor on 28 Mar 2024
Thank you so much for your detailed feedback. We hope to welcome you back soon!

10/10 Excellent

Suzanna

Stayed 1 night in Mar 2024
Response from Taylor on 29 Apr 2024
Thank you

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Taylor on 28 Mar 2024
Thank you for your feedback

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistent in providing great hospitality! 3/3 times I’ve booked! All stays were great.
Stayed 2 nights in Mar 2024
Response from Taylor on 28 Mar 2024
Thank you so much for your detailed feedback and for staying with us. Hopefully we will see you soon for your 4th stay :)

6/10 Okay

Kyle

Travelled with group
.
Stayed 2 nights in Mar 2024
Response from Taylor on 28 Mar 2024
Thank you

6/10 Okay

Leslie

Disliked: Staff & service, property conditions & facilities
Response from Taylor on 28 Mar 2024
Thank you for your feedback

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed it breakfast and a friendly staff.
Stayed 1 night in Mar 2024
Response from Edgar on 23 Mar 2024
Thank you so much Erika for your feedback and the commentary. I hope to welcome you back again.

10/10 Excellent

Laurel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food. Clean and well equipped room. Train close in the middle of the night and truck noise from freeways
Stayed 1 night in Mar 2024
Response from Edgar on 23 Mar 2024
Hi laurel,I apologize for the noisy train, Hopefully next time you visit us its not that noisy, the freeway side tends to be the quieter side. Remember we can always switch you rooms if we do have it available.

10/10 Excellent

GARY

Stayed 1 night in Mar 2024
Response from Taylor on 3 Apr 2024
Thank you

6/10 Okay

Jenay

Travelled with family
Homeless camped around property. Walls very thin. Front desk ignores us while standing there waiting to check out and helps people after us.
Stayed 3 nights in Mar 2024
Response from Taylor on 3 Apr 2024
I am sorry about your experience. Thank you for staying with us and thank you for sharing your feedback.

6/10 Okay

Christopher

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Fridge was not clean when we checked into our room (still contained various items left behind by the previous guests). Breakfast food was fine, but serving utensils and dishes did not appear to be clean. Other guests were shouting in the halls and making lots of noise due to some kind of domestic dispute situation in the early morning hours.
Stayed 2 nights in Mar 2024
Response from Taylor on 3 Apr 2024
Thank you for staying with us and thank you for sharing your experience. I am sorry about anything less than perfect-- please note we have a "clean promise" and if you have any issues in your room after check in, you can call us and we will make it right. We hope to welcome you back next time!

8/10 Good

Yinhui, Agoura Hills

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Edgar on 23 Mar 2024
Thank you for your feedback Yinhui.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to expressway and U of C Riverside.
Stayed 1 night in Mar 2024
Response from Edgar on 23 Mar 2024
Thank you for your feedback Michael.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Feb 2024
Response from Jonnie on 2 Mar 2024
Hello David , Thank you so much for your review !

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there was alot of questional people walking around the property
Stayed 1 night in Feb 2024
Response from Jonnie on 26 Feb 2024
Hello Mary,Thank you so much for your feedback , we try our absolute best to make sure that everyone that's on property is a guest/employee.

8/10 Good

Patricia Williams

Liked: Cleanliness, staff & service
Nice hotel, stayed for the weekend for a soccer tournament. Pretty good breakfast as well
Stayed 2 nights in Feb 2024
Response from Jonnie on 26 Feb 2024
Hello Patricia, Thank you so much for your feedback!

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for the weekend for a soccer tournament and this location was super conveniently located next to the freeway. Easy to find parking. Wish there were charging stations available closer or at this location for guests.
Stayed 2 nights in Feb 2024
Response from Jonnie on 26 Feb 2024
Hello Elizabeth , Thank you so much for your feedback!

10/10 Excellent

Tammi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was Amazing. Friendly, so Organized. Very helpful and quick to resolve anything that comes up. Very Pleased with our stay. Thank You so Much.
Stayed 2 nights in Feb 2024
Response from Jonnie on 26 Feb 2024
Hello Tammi , Thank you so much for your feedback! We'd love to have you again!

8/10 Good

Minor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent customer service. My only issue was the train noise and area looked sketchy but we felt safe overall.
Stayed 1 night in Feb 2024
Response from Jonnie on 26 Feb 2024
Hello Minor,Thank you so much for your feedback!

10/10 Excellent

Yolanda

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jonnie on 26 Feb 2024
Hello Yolanda , Thank you so much for your feedback!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, nice amenities, security on site. Next to freeway so a little loud in the morning.
Stayed 1 night in Feb 2024
Response from Jonnie on 26 Feb 2024
Hello Ryan , Thank you so much for your feedback!

8/10 Good

Nasen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Jonnie on 26 Feb 2024
Hello Nasen , Thank you so much for your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great location, right off the highway. There’s a 24hr gas station, Starbucks, and a jack in the box right next door walking distance.
Stayed 1 night in Feb 2024
Response from Edgar on 9 Feb 2024
Thank you for your feedback, we hope to see you soon :)

10/10 Excellent

Barbara

Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Great place,,Wonderful staff
Stayed 1 night in Jan 2024
Response from Edgar on 9 Feb 2024
Thank you for your review, We are glad you had a great stay.

10/10 Excellent

Bianca, Rialto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay wen visiting
Stayed 1 night in Jan 2024
Response from Edgar on 9 Feb 2024
Thankyou for your feedback biianca

10/10 Excellent

Salvador

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Edgar on 9 Feb 2024
Thank you for your feedback.

10/10 Excellent

tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Edgar on 9 Feb 2024
Thank you for taking the time to write a review.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is particularly outstanding
The property seemed fairly new, very well-kept and had responsive, friendly employees. But the free breakfast was the outstanding feature - different choices every day, along with a consistent offering of fruit, cereal, eggs, pancakes, sausage and bacon. We will definitely stay here again!
Stayed 7 nights in Jan 2024
Response from Jonnie on 29 Jan 2024
Thank you so much for your feedback ! We love to hear that you'll be back soon

10/10 Excellent

manuel

Stayed 1 night in Jan 2024
Response from Jonnie on 29 Jan 2024
Thank you so much for your feedback!

10/10 Excellent

Thu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jonnie on 29 Jan 2024
Thank you so much for your feedback!

10/10 Excellent

JUDITH A.

Stayed 1 night in Jan 2024
Response from Jonnie on 29 Jan 2024
Thank you so much for your feedback!

2/10 Terrible

Daniel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jonnie on 29 Jan 2024
Thank you for your feedback Daniel, We would love to hear more about your stay !

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jonnie on 29 Jan 2024
Thank you so much for your feedback!