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"The room and staff was great, location was not ideal "

"The manager was very kind and friendly. I had a lovely view of the beautiful garden and the lake in the distance. There was a problem with the toilet, but he fixed it right away. I had a hot water shower, my first in Guatemala! Yay! I"

"Art and coffee is truly a beautiful and stunning place. Unlike any other place, I have found on this earth. The staff are warm and welcome and inviting, fellow travelers are warm and respectful, and the whole town of Jaibailito is out of a dream. Which makes art and coffee fit so well."

"Great Food and Drinks at Restaurant. 😊"

"Great place to stay. I highly recommend this place "

"I paid for my stay though cheap tickets. It was prepaid and they over charged me and charged me for stay again. I have 3 charges from Saasil retreat now even though staff promised they won’t make this mistake because they stated they know pre-paid doesn’t show in their system. Thank God I only stayed there for 3 days. "

"This hostel is a great choice in Santa Cruz. It's right in front of the dock so no rolling your suitcase over rocky paths. It's also a 4 minute walk to the party hostel Free Cerveza if you want to get that energy and use their dock, and a 10 minute walk to nice kayaking, paddleboarding and swimming. I stayed in a Private the whole time. The first was Balto and the second was Toliman. Toliman was gorgeous and had a lake view - would be great for a couple. I think I preferred Balto because at night it was cozier and quieter. Family dinner is wonderful at this hostel and such a core part of the experience. I participated every night and loved it. The food was great and the company was amazing. There are also different activities each night and the Open Mic Night is a blast. People from all over the town come for it. The highlight was Sam who was our hiking guide for the sunrise hike. The hike itself was gorgeous; on top of that Sam was really an expert not just with knowledge of the area but also with ensuring our safety and enjoyment. It's technically a short and easyish hike but I have chronic pain and limitations. Sam ensured that I was doing okay, had me hike at the front of the pack to help control the pace, and even gave me cookies because the sugar helps your body. We also learned so many interesting things about the volcanos, the lake and the local Mayan culture."

"Everything was great "

"We had an amazing stay in Santiago Atitlán! The room was super spacious with four comfortable beds, very clean, and had a beautiful view overlooking the lake. The location is perfect — right in the heart of Atitlán. The staff were incredibly kind and helpful, especially Aldo, who went above and beyond to make our stay enjoyable. Highly recommend this hotel to anyone visiting Lake Atitlán! 🌿💙"