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Reviews of WoodSpring Suites San Antonio UTSA - Medical Center

2.5 out of 5
WoodSpring Suites San Antonio UTSA - Medical Center
5534 University Heights Blvd, San Antonio, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 68 out of 141 reviews" "
Rating 8 - Good. 32 out of 141 reviews" "
Rating 6 - Okay. 18 out of 141 reviews" "
Rating 4 - Poor. 11 out of 141 reviews" "
Rating 2 - Terrible. 12 out of 141 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chintan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for short or long visits
Stayed 1 night in May 2024
Response from AGM Amanda Morris on 19 May 2024
Chintan, thank you so much for taking time to leave us this review! I am so pleased to hear that you enjoyed your stay with us, we thoroughly enjoyed having you as our guest and look forward to hosting you again on our next trip to San Antonio.

10/10 Excellent

Jacqueline

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a quick trip!
Stayed 2 nights in May 2024
Response from AGM Amanda Morris on 13 May 2024
Jacqueline, thank you for taking time to leave us a review. I am so pleased to hear that you enjoyed your stay with us and look forward to the next time we get the pleasure of hosting you!

6/10 Okay

Alexander Ulloq

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from AGM Amanda Morris on 6 May 2024
Alexander, thank you for your taking time to leave us a review. We truly appreciate your business and feedback.

10/10 Excellent

Elian, El Paso

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close to it, and it was clean
Stayed 4 nights in Apr 2024
Response from AGM Amanda Morris on 4 May 2024
Eilan, your review of our hotel will be shared with the staff! I'm pleased you enjoyed your stay, thank you for your review!

10/10 Excellent

Candelario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean the staff was excellent
Stayed 2 nights in Apr 2024
Response from AGM Amanda Morris on 4 May 2024
Candelario, thank you for your review! I will be sure to share this review with the rest of the staff!

10/10 Excellent

Lynda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean !
Stayed 4 nights in Apr 2024
Response from AGM Amanda Morris on 4 May 2024
Lynda, thank you for taking time to leave us a review!

10/10 Excellent

Aubrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at WoodSprings for 2 weeks. Front desk staff was friendly and helpful. Housekeeping was curtious and polite. Room was very clean. Lobby/laundry area was spotless.
Stayed 14 nights in Apr 2024
Response from AGM Amanda Morris on 22 Apr 2024
Aubrey, thank you for taking time time to leave us your review! We truly appreciate your business and look forward to hosting you again soon!

4/10 Poor

Shelby

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would NOT recommend to anyone. Not very clean. You can hear the up stairs use the restroom and I don’t mean just flushing I mean everything. Mandatory cleans that you can’t avoid. No kitchen wear to use so u have to bring your whole kitchen to cook something. No utensils. Bathtub didn’t drain.
Stayed 7 nights in Apr 2024
Response from AGM Amanda Morris on 22 Apr 2024
Shelby, thank you for taking time to leave us this feedback. We truly appreciate your business and will use this feedback to improve our services.

2/10 Terrible

Mursal

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 4 nights in Apr 2024
Response from AGM Amanda Morris on 19 Apr 2024
Mursal, I'm pleased to hear that you enjoyed your stay with us and it was a clean stay!

6/10 Okay

Carlos, Schertz

Liked: Cleanliness, amenities, property conditions & facilities
This visit went south over the property’s internet access. You need to enable the internet through a web portal. Once in the web portal the dropdown interface acts ambiguously between the FREE and the PAID option such that I went to the front desk to have them do this the first time (it times out after 7 days). After my week expired unbeknownst to me I did it wrong the next time and a $6.99 charge showed up post-checkout. I called the property to dispute the charge. The front desk person told me “everyone one complains about this” and refused to reverse the charge and hung up on me. Very inhospitable. So it was this last touch that made an otherwise okay stay go bad. Lastly, the soundproofing between rooms is poor.
Stayed 9 nights in Apr 2024
Response from AGM Amanda Morris on 19 Apr 2024
Carlos, thank you for taking time to leave us this review, i truly would like to apologize for any inconveniences you may have experienced throughout your stay.

10/10 Excellent

Acacia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from AGM Amanda Morris on 19 Apr 2024
Acacia, thank you for taking time to leave us a review. We truly appreciate your business and hope to host you again in the future!

10/10 Excellent

Devyn

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty dope easy access to building and rooms…elevator is a little iffy but overall great stay
Stayed 1 night in Apr 2024
Response from AGM Amanda Morris on 17 Apr 2024
Devyn, thank you for this wonderful review! we truly appreciate your business and hope to see you again soon!

10/10 Excellent

Homero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Apr 2024
Response from AGM Amanda Morris on 17 Apr 2024
Homero, thank you for taking time to leave us a review! We look forward to seeing you again on your next stay with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Apr 2024
Response from AGM Amanda Morris on 15 Apr 2024
Michael, thank you for your review!

10/10 Excellent

betty, salt lake city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 7 nights in Apr 2024
Response from AGM Amanda Morris on 15 Apr 2024
Betty - thank you for taking time to leave us this review! We work around the clock in hopes of giving out guests this experience!

6/10 Okay

Betsy

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Loved the price, elevator had a weird smell
Stayed 2 nights in Mar 2024
Response from AGM Amanda Morris on 15 Apr 2024
Betsy, thank you for taking time to leave us this feedback. We truly appreciate your business and will be looking further into this matter.

10/10 Excellent

Ramiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the gym was a plus 👏
Stayed 3 nights in Apr 2024
Response from AGM Amanda Morris on 15 Apr 2024
Ramiro, thank you for taking time to leave us this review. I am so pleased to hear that you enjoyed your stay with us!

6/10 Okay

Mellisa, Brigham City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM Amanda Morris on 15 Apr 2024
Mellisa, thank you for taking time to leave us a review!

6/10 Okay

Julie Annette

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property is brand new and clean. Unfortunately, I could hear the guests above me stomping all day and night. It literally sounded like someone was moving furniture as well. Glad I only stayed one night.
Stayed 1 night in Apr 2024
Response from AGM Amanda Morris on 15 Apr 2024
Julie, thank you for taking time to leave us a review. Im please to hear that the properties condition was up to your expectations, and I want to apologize for any inconveniences you may have expereinced. We hope to host you again in the future!

8/10 Good

Michele Marie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and quiet. Only thing was we had four people in the room but only two sets of towels. I was able to get a third set but tjey didn't have any otjers available until later in the day. Otherwise it was great and also had free hot drinks.
Stayed 3 nights in Apr 2024
Response from AGM Amanda Morris on 15 Apr 2024
Michele, thank you for taking time to leave us a review! Im so pleased to hear that you enjoyed your stay with us, on your next visit please feel free to take part in our linen exchnage service that allows you to change out any used linen for a fresh set - this is an unlimited service! Hope to see you again in the furutre!

10/10 Excellent

Huy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from AGM Amanda Morris on 15 Apr 2024
Huy, thank you for this review!

10/10 Excellent

Claudia, Jeffersonton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People work there are really nice!
Stayed 7 nights in Feb 2024
Response from AGM Amanda Morris on 15 Apr 2024
Claudia, thank you for taking time to leave us a review. We truly appreciate your business!

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Apr 2024
Response from AGM Amanda Morris on 15 Apr 2024
Tamara, thank you for the wonderful review! We truly appreciate your business and hope to host you again in the future!

2/10 Terrible

Arthur

Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived with my two daughters at the hotel about 12 AM. We had just got in from the airport. We checked in. My girls and I walked into the room. I went to use the restroom and then I heard them shrieking I ran out of the restroom to see what was wrong, and there were some roaches just on top of the bed one ran off and I the other one just sat there. I tried to grab a cup because I was gonna put it over it so I can show the staff. But then around under the mattress to fast. I immediately booked a different hotel. The person that was at the front desk offered another room, and I obviously declined because my first impression of this hotel was horrible. I tried to call the next day and spoke with the office manager and she was a horrible horrid person. It was the worst I’ve ever experienced, and I would never recommend this hotel to anyone else. Needless to say, I ended up staying at the La Quinta, which was a lot better and a nicer area. The manager that I spoke with when I asked for a refund told me that I couldn’t be refunded because the roach is just part of nature and that it’s natural and that it was my fault for declining to stay there in another room. So that is why they did not give me a refund. Absolutely horrible. I told the office mgr I would not sleep on any bed in any room at that hotel, because I know that roaches are on the beds and under the beds. It was a household German cockroach. Absolutely nasty DO NOT stay there. They DO NOT care for their guests.
Stayed 4 nights in Apr 2024
Response from AGM Amanda Morris on 15 Apr 2024
Arthur, thank you for you taking time to leave us this feedback.

2/10 Terrible

Sonia

Disliked: Staff & service
Terrible Service. I made my reservation 2 weeks in advance and it was paíd and confirmed. We arrived late at night, we were very tired and I dont know if they didnt expect us to arrive so late but the thing is that at our arrival they told us they did not have our room or any room with 2 beds. We had to sleep 3 in a 1 bed room and they even charged us 87 Dlls for our stay “allowing” us to stay 1 more night. We left early in the morning and asked for a refund. Will never come back.
Stayed 1 night in Apr 2024
Response from AGM Amanda Morris on 15 Apr 2024
Sonia, thank you for taking time to leave us this feedback. We truly appreciate your business and will ensure a further investigation into this issue is taken care of.

8/10 Good

Gilfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe hotel, very quiet. Shopping center close to hotel
Stayed 14 nights in Mar 2024
Response from AGM Amanda Morris on 15 Apr 2024
Gilfedo, thank you so much for taking time to leave us a review!

8/10 Good

Lavelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great little stay. Friendly staff, clean facility with a small gym. The only reason why I’m not five star it is because of the hardwood floors. Renting below, you can hear the footsteps
Stayed 2 nights in Mar 2024
Response from AGM Amanda Morris on 3 Apr 2024
Lavelle, thank you for taking time to leave us a review. We truly appreciate your feedback and are throughoutly pleased to hear that you enjoyed your stay with us here!

10/10 Excellent

Andrea

Stayed 2 nights in Mar 2024
Response from AGM Amanda Morris on 15 Apr 2024
Andrea, thank you for taking time to leave us this review! Sounds like you enjoyed your stay with us, we look forward to seeing you again on your next trip!

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from AGM Amanda Morris on 25 Mar 2024
Mohamed, thank you for taking time to leave us a review! I'm pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Cara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly and professional. Very clean. Not a lot of amenities but the price is excellent!
Stayed 2 nights in Mar 2024
Response from AGM Amanda Morris on 18 Mar 2024
Cara, thank you for taking time to leave us a review im so pleased to hear that you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Leticia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
That it was clean and safe and quiet
Stayed 2 nights in Mar 2024
Response from AGM Amanda Morris on 18 Mar 2024
Leticia, thank you for taking time to leave us a review. We truly appreciate your business and look forward to hosing you again in the future!

10/10 Excellent

Kelsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying here, however I did have a noisy neighbor to the right of me and even knocked on the wall several times for some reason. Still, it was a good experience staying here.
Stayed 3 nights in Mar 2024
Response from AGM Amanda Morris on 18 Mar 2024
Kelsa, thank you for taking the time to let us know how your stay had gone, I do apologize for the inconveniences you experienced during your stay this time around. We look forward to seeing you again soon so that we can provide you with a better experience!

2/10 Terrible

Gilbert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 12 nights in Mar 2024
Response from AGM Amanda Morris on 18 Mar 2024
Gilbert, thank you for taking time to leave us your thoughts, it appears that we missed the mark on this reservation, we hope to see you again soon so that we can provide you with a better experience.

6/10 Okay

ileana

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Did not have an iron in room. Only 3 in total for the whole hotel.
Stayed 2 nights in Mar 2024
Response from AGM Amanda Morris on 18 Mar 2024
Ileena, thank you for taking time to leave us this review, we understand the inconvience of the irons not being provided in the room however do have the Irons available at front desk to check out.

4/10 Poor

michelle

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Horrible experience loud noises for hours and then couldn’t find any worker , he was working out in the dark instead while we walked around at 3am till about 6 am the noise stopped horrible
Stayed 2 nights in Mar 2024
Response from AGM Amanda Morris on 18 Mar 2024
Michelle, thank you for taking time to explain this situation. After taking time to look into it, the employee you are referencing to was infact not working or scheduled to work, however we are doing a further investigation in regards to the situation in regards to what happened with the phone on our end.

10/10 Excellent

CLAUDIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. The only thing I didn’t like was there was no room service. I stayed for 3 nights and didnt get a change of towels. Other then than that the stay was great :)
Stayed 3 nights in Mar 2024
Response from AGM Amanda Morris on 18 Mar 2024
Claudia, thank you for taking time to leave us a review. I do want to let you know for furture stays with us, we do offer a linen exchange service that gives you the oportunity to change any used linens for a fresh set. This is a service that is free to any of our nightly guests! Hopefully this can be useful on your next stay with us!

10/10 Excellent

Kaylee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here!
Stayed 2 nights in Mar 2024
Response from AGM Amanda Morris on 13 Mar 2024
Kaylee, thank you so much for taking time to leave us this review. I am genuinely so pleased to hear that you enjoyed your stay with us! We throughly appreciate your feedback and look forward to seeing you again soon!

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service of staff friendly
Stayed 2 nights in Mar 2024
Response from AGM Amanda Morris on 13 Mar 2024
Roberta, I'm so excited to show this to my staff, as a manager it is the best feeling to be able to share with our staff that their hard work pays off! Thank you for taking time to leave us this review!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AGM Amanda Morris on 14 Mar 2024
Evelyn, thank you for taking time to leave us such a great review. Im so pleased to hear that you had enjoyed your stay with us.

6/10 Okay

Gabreielle

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from AGM Amanda Morris on 12 Mar 2024
Gabrielle, Thank you for taking time to leave us a review.

8/10 Good

Septimus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the elevator was out the entire time I stayed there so we had to use the stairs
Stayed 2 nights in Mar 2024
Response from AGM Amanda Morris on 11 Mar 2024
Septimus, I'm sorry to hear that you were one of our guests effected by the elevator, but I am pleased to heat you still enjoyed your stay.

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from AGM Amanda Morris on 11 Mar 2024
Alexis, Thank you for taking time to leave us a review!

8/10 Good

Susan, Middleton

Disliked: Property conditions & facilities
I’m a 74-year-old woman—thank goodness in pretty good shape. I had to haul all my stuff, for several days, up three flights of stairs—on both check in and check out! The elevator was not working, and the only stairs are at either end of the building. I asked for first floor, but desk guy said all first floor was full—the place didn’t look that full to me. Before you book, make sure the elevator is working; particularly, if you’re a senior.
Stayed 3 nights in Mar 2024
Response from AGM Amanda Morris on 6 Mar 2024
Susan, I am genuinely so very sorry that you were one of our guests that were effected by the issues we were experiencing with the elevator. Thank you for taking time to leave us this review.

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, away from the big city. Right across the street from a walmart and Sam's club. Check in staff was really friendly. The elevator stopped working after we got up to our room. So had to take the stairs everytime we left and when we were loading up to check out. Wasnt the worst thing but inconvenient. We still enjoyed the room and the hotel.
Stayed 2 nights in Feb 2024
Response from AGM Amanda Morris on 6 Mar 2024
Melissa, your words are so kind, thank you for taking the time to leave us a review. I'm so sorry that you were affected by the elevator issues we were experiencing, however I am pleased to hear that you still enjoyed your stay!

10/10 Excellent

Mursal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place
Stayed 2 nights in Feb 2024
Response from AGM Amanda Morris on 27 Feb 2024
Mursal, thank you so much for your kind words, I am truly pleased to her that you have thruoughly enjoyed your stay!

8/10 Good

Miguel

Stayed 2 nights in Feb 2024
Response from AGM Amanda Morris on 21 Mar 2024
Miguel, thank you for taking time to leave us a review. We hope to see you again soon!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well maintained and in a good location. Everything was in working condition and the room was a expected. The one issue was the presence of small and baby roaches throughout different areas of the room. I was only there for 2 nights but noticed several of them on both days. Hopefully pest control can alleviate that.
Stayed 2 nights in Feb 2024
Response from AGM Amanda Morris on 19 Feb 2024
Andrea, Thank you for taking time to leave us a review, I will make sure this issue gets addressed and corrected imediately, thank you again!

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very friendly and accommodating.
Stayed 2 nights in Feb 2024
Response from AGM Amanda Morris on 19 Feb 2024
Diana, Thank you for taking time to leave us this review! I'm so pleased to hear that the accommodations were up to your expectations!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
I like
Stayed 2 nights in Feb 2024
Response from AGM Amanda Morris on 12 Feb 2024
Oscar, Your kind words will be shared with the staff.

6/10 Okay

Arcadio

Liked: Cleanliness, staff & service
Everything was great except for their restrooms. Their toilets are Way to low.but that's my opinion.
Stayed 2 nights in Feb 2024
Response from AGM Amanda Morris on 6 Feb 2024
Arcadio, Thank you for taking time to leave us a review. We value your feedback and will see if there is anything we can do to improve.