Courtyard

Reviews of stayAPT Suites San Antonio-Lackland

2.5 out of 5
stayAPT Suites San Antonio-Lackland
9923 Ingram Rd, San Antonio, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 190 out of 260 reviews" "
Rating 8 - Good. 49 out of 260 reviews" "
Rating 6 - Okay. 11 out of 260 reviews" "
Rating 4 - Poor. 5 out of 260 reviews" "
Rating 2 - Terrible. 5 out of 260 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Reynaldo

Liked: Staff & service, property conditions & facilities
Everything was great except that the central air would go off at night. The temperature at night would get a little hot. We would wake up sweating. Also there were no dresser drawers. We had to leave our clothes in our suitcases. The bed mattress had no support at all.
Stayed 7 nights in May 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest staff, very clean, safe area
Stayed 3 nights in May 2024

8/10 Good

Velvet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No pool but overall I enjoyed my stay. Very, very nice staff!!!😊
Stayed 2 nights in May 2024

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024

8/10 Good

Alexis

Stayed 2 nights in Apr 2024

8/10 Good

Robert Edward DeBarge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 3 nights in Apr 2024

10/10 Excellent

Shadara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property felt just like home. It was a small one bedroom apartment. Very clean and convenient parking. Grocery stores were less than 10 minutes away
Stayed 2 nights in May 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Mike, Atlanta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay very much, and will be back.
Stayed 7 nights in Mar 2024

10/10 Excellent

Kei

Stayed 3 nights in Apr 2024

4/10 Poor

Leticia

Stayed 4 nights in Apr 2024

10/10 Excellent

Steven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located next to shopping plaza’s also less than 10min away from Seaworld/aquatica.
Stayed 2 nights in Apr 2024
Response from Lina on 1 May 2024
I appreciate the time you took to share your experience! It reinforces our commitment to providing the best stay possible.

10/10 Excellent

Mykhailo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stop there next time I am in San Antonio
Stayed 1 night in Apr 2024
Response from Lins on 1 May 2024
We are pleased we met or exceeded expectations. We love that you were satisfied, and we’ll continue to improve with every stay.

10/10 Excellent

Eduardo

Stayed 6 nights in Apr 2024

10/10 Excellent

Little

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was really great. We were there for two nights. My ONLY criticisms are the refrigerator doors open the wrong way (opening is close to the wall) this is inconvenient and a simple fix. Lots of overhead running, easily fixed by putting families with toddlers on ground floor. Staff was super friendly. Very clean and nice amenities outside. We'd stay again for sure.
Stayed 2 nights in Apr 2024

2/10 Terrible

Ashraf

Disliked: Cleanliness, staff & service
The front desk, miss Mary Martinez general manager she is very rude and unprofessional service at all
Stayed 3 nights in Apr 2024
Response from GM on 23 Apr 2024
Customer service is soimportant to us here atstayAPT Suites, Ashraf,and I’m sorry we didn’t live upto our standard during yourrecent visit. Thank you forbringing this to my attentionso that I may address my staffto determine how to avoid thisfrom happening again

10/10 Excellent

REGINA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Mary on 22 Apr 2024
Regina, Thank you for staying with us!

10/10 Excellent

Mahogany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Friendly staff, clean spacious rooms and central to everything San Antonio
Stayed 2 nights in Apr 2024
Response from Mary on 16 Apr 2024
Mahogony, thank you forsharing your experience withus here. I’m proud of our stafffor following through on ourcommitment to meet a highstandard for your stay here. I’llbe sure to commend them fora job well done. I hope you’llstay with us again. Thank youfor choosing stayAPT Suites!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the location as it was not congest and seemed safe. What I didn't like was to reach the nearest freeway you needed to do a U-turn at an intersection that was too tight with a large pickup or SUV to do easly. It was fine in a smaller vehicle..
Stayed 4 nights in Apr 2024
Response from Mary on 16 Apr 2024
Daniel,I appreciate the time youtook to share your experiencewith us! We want everyonewho stays with us to feel theymade the right choice tobook at stayAPT Suites. We apologize for the inconvenience of San Antonio Traffic.Again, thanks for choosingstayAPT Suites.

10/10 Excellent

MONICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was safe, cleanliness, friendly staff and quiet. I recommend staying at stayAPT.
Stayed 3 nights in Mar 2024
Response from Mary on 4 Apr 2024
Monica,I appreciate the time you took to share your experience with us! We want everyone who stays with us to feel they made the right choice to book at stayAPT Suites. Again, thanks for choosing stayAPT Suites and for your kind words!

10/10 Excellent

guillermo

Stayed 1 night in Mar 2024
Response from Mary on 22 Apr 2024
Guillermo, thanks for the rating, we will see you again soon!

8/10 Good

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 2 nights in Mar 2024
Response from Mary on 27 Mar 2024
Thank you for your rating, we will see you next time.

8/10 Good

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Only reason I gave it a low score in some was because I think the ac went out night before we were checking out . By the morning it was very stuffy and hot
Stayed 2 nights in Mar 2024
Response from Mary on 27 Mar 2024
Andrea, thank you so much for your review and for sharing details about your stay. We do all we can to keep unpleasant situations like this from happening. Rest assured I’ll assess what happened and take measures to prevent it from happening again, thanks to your feedback. We hope to see you again at stayAPT Suites

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mary on 27 Mar 2024
hanks for your feedback, Gregory — your opinion means a lot to us. We hold our staff to the highest standards, so it’s nice to hear when things go well. We can’t wait for you to come to stay with us again!

10/10 Excellent

Braulio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mary on 27 Mar 2024
Thank you so much for your review! We will continue to working hard for you next visit!

8/10 Good

Tamiyah

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Amenities
Upon entry multiple things broken the toilet was clogged, measuring cup had a crack in it but overall the place was clean and pet freindly.
Stayed 4 nights in Mar 2024
Response from Mary on 27 Mar 2024
Tamiyah,Thank you for leaving feedback regarding your recent stay. I’m sorry to hear of the issues you had. We want to create a home away from home in your suite, and your comments will help us to get better. I’ll be sure to address this with our maintenance crew, which takes great pride in their work.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, friendly staff, and a great location
Stayed 2 nights in Mar 2024
Response from Krystal on 17 Mar 2024
I appreciate the time youtook to share your experiencewith us! We want everyonewho stays with us to feel theymade the right choice tobook at stayAPT Suites.Again, thanks for choosingstayAPT Suites and for yourkind words!

10/10 Excellent

Claudette

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great for families.
Stayed 2 nights in Mar 2024
Response from Krystal on 17 Mar 2024
Thanks for your feedback,Claudette. Your opinionmeans a lot to us. We hold ourstaff to the highest standards,so it’s nice to hear whenthings go well. We can’t waitfor you to come to stay withus again!

10/10 Excellent

LaTasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Krystal on 17 Mar 2024
I appreciate the time youtook to share your experiencewith us! We want everyonewho stays with us to feel theymade the right choice tobook at stayAPT Suites.Again, thanks for choosingstayAPT Suites and for yourkind words!

6/10 Okay

Jian

Travelled with family
Liked: Cleanliness, staff & service, amenities
We chose stayApt because we wanted to have a kitchen. The suite was very clean. Things work as intended. However, the fan of the air conditioner was louder compared to other hotels. We could hear the foot steps of upstairs. They seemed to have an active toddler running all the time, even after 11pm. Sleeping was challenging in this environment. Furthermore, the street light was not completely blocked by the curtain, so the room was still somewhat lighted during the night. I would stay here again if it's on the third floor and on the side without street light.
Stayed 3 nights in Mar 2024
Response from Krystal on 13 Mar 2024
We strive to provide apeaceful, comfortableexperience. I apologize wewere not able to do thatfor you and will use yourfeedback to improve.

8/10 Good

myosha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
water pressure in shower low
Stayed 3 nights in Mar 2024
Response from Krystal on 13 Mar 2024
I’m sorry about the issuesyou had with the shower inyour room. We want to createa home away from homehere. Your comments willhelp us improve.

10/10 Excellent

Jesus

Stayed 1 night in Mar 2024
Response from Mary on 27 Mar 2024
Thank you for your rating. We will see you next time.

6/10 Okay

Jeff

Liked: Cleanliness
Disliked: Amenities
No room service, dogs barking at all hours. Noone at front desk after 6 pm. If you like apartment living its ok.
Stayed 4 nights in Feb 2024
Response from Mary on 2 Mar 2024
Jeff,I sincerely apologize for thenoise issue that degradedyour overall experience. Restis important and we knowhow frustrating it can be todeal with noise when you’relooking for peace. I will reviewthe noise policy with staff sothat we may avoid a repeat ofthis issue for you or any guest.Thank you!

10/10 Excellent

A Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mary on 2 Mar 2024
Thank you for your rating, it was a pleasure having you with us!

10/10 Excellent

Nooruddin

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for staying over!
Stayed 1 night in Feb 2024
Response from Mary on 2 Mar 2024
Thanks for your feedback,Nooruddin for your opinionmeans a lot to us. We hold ourstaff to the highest standards,so it’s nice to hear whenthings go well. We can’t waitfor you to come to stay withus again

10/10 Excellent

Karla, Odessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Feb 2024
Response from Mary on 26 Feb 2024
Karla,I appreciate the time youtook to share your experiencewith us! We want everyonewho stays with us to feel theymade the right choice tobook at stayAPT Suites.Again, thanks for choosingstayAPT Suites and for yourkind words!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Krystal on 25 Feb 2024
Jennifer, I appreciate the time you took to share your experience! It reinforces our commitment to providing the best stay possible.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great flight
Stayed 1 night in Feb 2024
Response from Mary on 23 Feb 2024
Thank you for your feedback, we will continue to work hard to meet your expectations.

2/10 Terrible

Rommel

Stayed 2 nights in Feb 2024
Response from Mary on 27 Mar 2024
Thank you for taking the time to rate us!

2/10 Terrible

Jana

Stayed 1 night in Feb 2024
Response from Mary on 27 Mar 2024
Thank you for taking the time to rate us.

8/10 Good

Trevor

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer Property nicely decorated felt like a nice little starter apartment. The staff was GREAT, especially Mary at the front desk; I don't have enough words to describe how awesome she is. Only down sides were they might want to consider leather or leatherette chairs/sofas as the fabric ones have some bad staining that cannot be properly cleaned between guests and they need to put sponges in the kitchen so pots can be washed properly, house keep should check dishes as our party had 3 rooms and in all rooms there was food and residue on the dishes, pots, utensils, and drinking glass. Other than that it is a great and affordable place to stay and literally 20 minutes or less from the best San Antonio has to offer.
Stayed 3 nights in Feb 2024
Response from Mary on 12 Feb 2024
Trevor, thank you for sharing your experience withus here. I’m proud of our staff for following through on our commitment to meet a high standard for your stay here. I’ll be sure to commend them fora job well done. We will most definitely take your experience and make improvements where necessary I hope you’llstay with us again. Thank youfor choosing stayAPT Suites!

8/10 Good

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Mary on 17 Feb 2024
Thank you for your rating, we hope to see you again soon.

10/10 Excellent

Jennifer

Stayed 2 nights in Feb 2024
Response from Mary on 12 Feb 2024
We appreciate your rating. We will be working hard for your next stay with us!

10/10 Excellent

Hannah

Stayed 3 nights in Jan 2024
Response from Mary on 12 Feb 2024
Hannah, Thank you for taking the time to rate us.

6/10 Okay

Loretta, Woodland Hills

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Staff was nice, especially Krystal. The hotel itself lacks quality although it looks fairly new. Staff leaves at around 7 and doesn't return until the next day. The kitchen dishes are very limited to 4 so you have to wash and rewash to have a meal. Linens on bed looked clean but they didn't smell fresh. Linens and pillow for pull-out sofa were smelly and had marks on them. There are soap and shampoo dispensers in the shower so bring your own. There isn't a sundry, so if you forget something, you'll have to drive. Fortunately this is very close to Lackland and we were there for my son's BMT graduation. The hotel is good enough since we weren't there much of the time. However, when we cooked, it was a headache. The only oven dish they give you is a pizza pan and ours was missing so we had to catch housekeeping and ask. Honestly, if you're low key living and don't mind little kids making noise at night (I'm fine with it), this is an okay place and you can save some money and health since you do have a kitchen.
Stayed 5 nights in Jan 2024
Response from Mary on 7 Feb 2024
Loretta,I appreciate the time youtook to share your experiencewith us! We want everyonewho stays with us to feel theymade the right choice tobook at stayAPT Suites.Again, thanks for choosingstayAPT Suites and for yourfeedback which in returns allowsus to always look for waysto improve guest experience!

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
This is a great, affordable place to stay. Nice rooms and love the extra space.
Stayed 3 nights in Jan 2024
Response from Lynn on 7 Feb 2024
Thanks for your feedback your opinion means a lot to us. We hold our staff to the highest standards, so it’s nice, to hear when things go well.

6/10 Okay

Erica

Stayed 2 nights in Jan 2024
Response from Mary on 27 Mar 2024
Thank you for your rating.

10/10 Excellent

Tracey

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lynn on 4 Feb 2024
I appreciate the time you took to share your experience! It reinforces our commitment to providing the best stay possible.Thank you.

10/10 Excellent

Chrissy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am so glad we stayed here. Much better than a hotel room. I would definitely book again.
Stayed 3 nights in Jan 2024
Response from Mary on 26 Jan 2024
Chrissy,I appreciate the time you took to share your experience with us! We want everyone who stays with us to feel they made the right choice to book at stayAPT Suites. Again, thanks for choosing stayAPT Suites San Antonio Lackland and for your kind words!

2/10 Terrible

Veronica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lack of availability and communication
The AC was out in the room. If you tried to turn on the AC, it would only blow heat. I had to sleep on the couch with the chair holding the door open to the courtyard. We were a late arrival, and the front desk closes, so we notified the front desk the following morning, and asked them not to turn the AC on...they turned it on... We arrived late again from SeaWorld, front desk was closed, room was 85°. Another night on the couch. Asked for the manager the next morning. Was told he would call me, because he didn't work weekends. Never received a call. It was a bargain, but cost in other ways. Would not let me upload pictures.
Stayed 2 nights in Dec 2023
Response from Lynn/Mary on 14 Jan 2024
Thank you for your review. I'll take measures to prevent issues like this from happening again, thanks to your feedback.