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Reviews of Motel 6 San Antonio, TX - Fiesta

2 out of 5
Motel 6 San Antonio, TX - Fiesta
16500 I-10 West, San Antonio, TX

Reviews

6.4
Rating 10 - Excellent. 226 out of 1000 reviews" "
Rating 8 - Good. 237 out of 1000 reviews" "
Rating 6 - Okay. 193 out of 1000 reviews" "
Rating 4 - Poor. 145 out of 1000 reviews" "
Rating 2 - Terrible. 199 out of 1000 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was clean, property was very well lit, room was clean, location was great, staff was very friendly, let us check in really early, TV or wifi never worked though, but we weren't there to watch TV, pool was clean, AC worked great, room did have a little smell to it though...
Stayed 2 nights in May 2024

10/10 Excellent

Rosalinda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was really nice the chek in was very easy
Stayed 2 nights in May 2024

8/10 Good

Uh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Really old needs to be renovated. Room smelt like a smoker lived there for years
Stayed 1 night in Apr 2024
Response from Nancy Y. on 15 May 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

10/10 Excellent

Reyes

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really easy to check in, and the beds are so confirtable
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Nely

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 26 Apr 2024
Hi NelyThanks for your review, we really appreciate the support. Lilith#Team6

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful. Room was clean and quiet. Ice machine didnt work nor wifi
Stayed 1 night in Apr 2024
Response from Mike on 22 Apr 2024
I appreciate lot for feedback and choosing our hotel for to stay in San Antonio!

2/10 Terrible

anthony

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
would never ever stay here again
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Stephen

Travelled with partner
Disliked: Amenities, property conditions & facilities
We were constantly disappointed. Pool closed, no facial tissue, coffee out, ice machine broken, not enough towels. No close food. I would like a day back
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Stephen,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean in and out. Thats paramount. Pool was open and clean. Wifi was down the whole time. Staff was great.
Stayed 1 night in Apr 2024
Response from Mike on 22 Apr 2024
Sorry for inconvenience for WiFi. WiFi is workin now excellent. I appreciate lot for choosing our hotel for to stay in San Antonio!

6/10 Okay

Alisa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Check in staff was very friendly, property is old and run down. Ice machines were not working.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 18 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 21 Mar 2024
Hi Juana,Thank you for the 5-star rating!Lilith#Team6

8/10 Good

Allison, Monahans

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 20 Mar 2024
Thank you for positively rating your stay!!Nancy Y.#Team6

10/10 Excellent

Armando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly and helpful. Room's have always been clean and updated. No worn out furniture or carpet. We have always stayed at this motel when visiting San Antonio.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 20 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

ashlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Ashlee,Thank you for the 5-star rating!Lilith#Team6

4/10 Poor

aly

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there was mold in restroom, tv didn't function, room not clean as required. reuse linen
Stayed 1 night in Feb 2024
Response from Nancy Y. on 6 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Javier

Travelled with family
Disliked: Property conditions & facilities
Watch your stuff while here…
There were some sketchy people around the property. No hot water. Ac was not working properly. I will not stay there again. Felt unsafe.
Stayed 1 night in Feb 2024

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We love to stay here due to the excellent customer service provided and the prices of room are very affordable. Everything is close by, especially Six Flags 🙌
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Michelle,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Gerardo

Stayed 1 night in Jan 2024

8/10 Good

Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The soda machines don’t work !!
Stayed 1 night in Dec 2023
Response from Nancy Y. on 17 Jan 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Savina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday quick get away
It was good. Fast and easy stay only for one night. Very convenient to Fiesta Texas and the shops at La Cantera.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hey Savina, thanks for taking time to share your review. We appreciate your support.Lilith#Team6

2/10 Terrible

Vanessa

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Linen in bed were 2 flat sheets and outer cover. 1 bed was broken, i reported and was told, "well there's 2 bed right?" Deposit is basically which ever each employee decides to say ranged from 20-50. Roaches everywhere and get in disagreement when we complained of fighting outside and next door.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Vanessa,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

8/10 Good

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property could use some updates. The shower had low water pressure and lacked conviences like a coffee maker, hair dryer, and shampoo samples.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Ellen,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

8/10 Good

Natalie

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Tabitha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Toru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

bella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Brand Experience Team on 21 Mar 2024
Hi Bella,Thank you for the perfect rating!Lilith#Team6

8/10 Good

jose

Liked: Cleanliness, staff & service
Close to shopping mall
Stayed 1 night in Nov 2023
Response from Nancy Y. on 13 Dec 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Nancy Y. on 5 Dec 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Scott D

Liked: Staff & service, room comfort
Bright Lights
Great Rate! I don't expect much: Heat, AC, running water, bedding, internet, and safety. Motel 6 delivers. In fact, the outdoor lighting is so very impressive that you can stand anywhere within 100 yards of the motel at night and not see a shadow! So bright.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Scott,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

6/10 Okay

Aristeo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good for 1 night stay
I am a repeat customer. It’s good for a night stay.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Traveler,Thanks for your review, we really appreciate the support. Maz K.#Team6

8/10 Good

Donald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Norma

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Mayela

Stayed 1 night in Oct 2023

8/10 Good

Angela

Travelled with family
Liked: Cleanliness
It was convenient to Six Flags Foesta Texas and La Cantera Parkway.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Angela,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

8/10 Good

Jose L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
The receptionist at check in was ok, she got us into our room quickly. The room was clean but there were not enough towels for our family of 4. We were only provided 2 small bath towels for us all to share. The pillows were super thin and cheap. And there was a nasty looking mystery stain on one of our beds. The hotel was close to 6 flags, which is the reason for us being in town. The location was good, but the comfort was not there. Another stay at this location probably won’t happen.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 27 Oct 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Bonnie

Stayed 1 night in Oct 2023
Response from Manager on 12 Oct 2023
Great to hear you had a a great stay and thank you for the perfect 10!

4/10 Poor

Armando

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok stay
It was comfort but not enough towels.
Stayed 1 night in Oct 2023
Response from Manager on 12 Oct 2023
Thank you for staying with us and we apologize for your inconvenience we take our feedback very seriously to improve.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable & Good
Room small but comfortable very well lighted parking lot quiet very close to Six Flags which was our go to and very close to restaurants and the Shops at La Cantera were amazing the only downside is the vending machine ate my money twice the front desk gentleman tried to help me then asked me to call number on machine which I did but no one answered but as far as motel I will definitely come back 😊👍
Stayed 1 night in Oct 2023
Response from Manager on 12 Oct 2023
Love it that you had a great stay. Thank you for the great feedback and perfect 10!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here. There are roaches, holes in the walls, black mold in the restroom, dirty linens, and dirty floors.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 18 Oct 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had obviously been stayed in with feminine hygiene products in the trash, soap wrappers left around, semi made bed with chips in it, old room key and just in general unacceptable.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 18 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Art

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It’s great
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Art,Thank you for the perfect rating!!Lilith#Team6

2/10 Terrible

Noe

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
As a frequent traveler you can typically know what to expect from different facilities, however this is by far the worst. USED BANDAIDS ON THE FLOOR Cob webs in the ceilings No Shampoo /conditioner and no working phone in the room. Pillow shams were stained luckily I bring my own Always. Overall have to say this was a 1 star stay
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Rebecca

Travelled with family
Liked: Staff & service, room comfort
Fun trip
I liked the quietness at night. Check in and Check out was very easy and ladies up front were very friendly. I do wish there were more towels available and more soap.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 14 Sept 2023
Hi Rebecca, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Jose, Mission

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool. Very safe with tons of lighting at night.
Stayed 1 night in Aug 2023
Response from Mike on 24 Aug 2023
Thanks a lot for your feedback!

6/10 Okay

Adrian, SAN ANGELO

Liked: Cleanliness, property conditions & facilities
Good location, good price, good service, in general good hotel.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 30 Aug 2023
Hi Adrian,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

Eduardo

Travelled with family
Disliked: Property conditions & facilities, room comfort
Be aware!
Worst stay ever! They are doing construction without even saying it on the hotel page! What a joke they suppose let you know what is going on so you make a choice to stay or not. The worse thing is that the pool was closed!! They did not mention this at the hotels.com page! We wanted to use pool for hot day thats why u book hotel with pool!! So upset they ruined our little vacation we had! My kids were so sad never again will i stay there and im considering not using hotels.com also they should of known!!
Stayed 2 nights in Aug 2023
Response from Nancy Y. on 18 Aug 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6