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Reviews of Grand Hyatt San Antonio River Walk

4 out of 5
Grand Hyatt San Antonio River Walk
600 E Market St, San Antonio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 699 out of 1069 reviews" "
Rating 8 - Good. 186 out of 1069 reviews" "
Rating 6 - Okay. 90 out of 1069 reviews" "
Rating 4 - Poor. 60 out of 1069 reviews" "
Rating 2 - Terrible. 34 out of 1069 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to walk to the Riverwalk and restaurants.
Stayed 1 night in May 2024
Response from Will P on 22 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the hotel, I could walk to anywhere on the river walk, the dome for concert, so many food choices and mall! It was great fun, beautiful hotel!
Stayed 2 nights in May 2024
Response from Will P on 22 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Will P on 22 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Frankie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the River walk
Stayed 2 nights in May 2024
Response from Will P on 22 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location on the Riverwalk.
Stayed 1 night in May 2024
Response from Will P on 17 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

8/10 Good

Roy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient downtown location
Stayed 2 nights in Apr 2024
Response from Will P on 15 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

6/10 Okay

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall clean and good customer service, did not like how small the room was for the amount paid.
Stayed 1 night in May 2024
Response from Will P on 14 May 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Grand Hyatt San Antonio River Walk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in May 2024
Response from Will P on 14 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Ralf

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Location close to Alamo and Riverwalk makes it the perfect weekend getaway
Stayed 2 nights in May 2024
Response from Will P on 13 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything within walking distance
Stayed 2 nights in May 2024
Response from Will P on 12 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Leanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 2 nights in May 2024
Response from Will P on 12 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from Will P on 12 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Priscilla

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Will P on 13 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location - walkway right to Riverwalk from hotel.
Stayed 4 nights in May 2024
Response from Will P on 12 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

david joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Riverwalk and very nice and clean
Stayed 2 nights in Apr 2024
Response from Will P on 10 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Terrance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in May 2024
Response from Will P on 9 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Madhumita

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Will P on 7 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Will P on 6 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Ashlay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Will P on 1 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Love It!
Stayed 2 nights in Apr 2024
Response from Will P on 1 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
There was always someone to answer any questions, super clean and close to everything!
Stayed 2 nights in Apr 2024
Response from Will P on 1 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Julia, Seguin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and professional
Stayed 1 night in Apr 2024
Response from Will P on 29 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

8/10 Good

Sohchil

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Will P on 1 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

2/10 Terrible

Lauren

Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
There were June bugs and a roach in my Room. There was also a shooting right down the road while we were there.
Stayed 2 nights in Apr 2024
Response from Will P on 29 Apr 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Grand Hyatt San Antonio River Walk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.

8/10 Good

Eric J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like how we got a free margarita upon check in , dislikes . The room had a weird smell , the walls are thin as you can here the kids in the room next door yelling early in morning . But over all it was good
Stayed 1 night in Apr 2024
Response from Will P on 29 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

4/10 Poor

M

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Apr 2024
Response from Will P on 29 Apr 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Grand Hyatt San Antonio River Walk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.

10/10 Excellent

Lidia

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Will P on 1 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Mario

Stayed 1 night in Apr 2024
Response from Will P on 22 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Hhh
Stayed 2 nights in Apr 2024
Response from Will P on 29 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Tyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024
Response from Will P on 24 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Mario O, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 1 problem, ordering room service, my order for 1 pizza, chicken wings and a pepsi total around $34 ... but my when adding my room # and error ocurred 3 or 4 times... called the order in ... and same exact order now totaled $66 ...doubled...my wife was so upset 😡 she canceled the order .... NOT COOL AT ALL.. RIGHT DOWN...ABUSIVE
Stayed 3 nights in Apr 2024
Response from Will P on 24 Apr 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Grand Hyatt San Antonio River Walk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.

10/10 Excellent

Debbi

Very nice bar was very loud !
Stayed 1 night in Apr 2024
Response from Will P on 24 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Jeanelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Will P on 24 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

4/10 Poor

Andrew

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Your Submit and Continue Button is not functioning
Stayed 2 nights in Apr 2024
Response from Will P on 24 Apr 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Grand Hyatt San Antonio River Walk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.

10/10 Excellent

Xtine Khanh, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Will P on 19 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was the perfect location for our trip.
Stayed 4 nights in Apr 2024
Response from Will P on 17 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

6/10 Okay

Michelle

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convention is so convenient to walk to for a double competition. The pool was great! The only negative was could not change the air and when it was set at 68 still was humid like 70s. Toss and turned all night. Other families in our group experienced this w the air also. Other than that I’ve stayed here before and did not experience this with the air before. This is a great place will be staying again!
Stayed 2 nights in Apr 2024
Response from Will P on 15 Apr 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Grand Hyatt San Antonio River Walk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a suite, but the bathroom was very small and only one small sink and counter. otherwise the room was great.
Stayed 2 nights in Apr 2024
Response from Will P on 15 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

8/10 Good

Gina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice corporate convention facility
Stayed 3 nights in Apr 2024
Response from Will P on 12 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

juliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Parking is a bit expensive, stayed for two nights and paid 106 so do your due diligence. Other than that no complaints.
Stayed 2 nights in Mar 2024
Response from Will P on 9 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Emily

Stayed 2 nights in Apr 2024
Response from Will P on 2 May 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Sid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 1 night in Apr 2024
Response from Will P on 8 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service e mailing me before stay great staff at front desk shopping river walk ad Alamo
Stayed 2 nights in Apr 2024
Response from Will P on 5 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

4/10 Poor

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Will P on 4 Apr 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Grand Hyatt San Antonio River Walk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.

10/10 Excellent

Marlen

Stayed 1 night in Mar 2024
Response from Will P on 3 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Mena

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 2 nights in Mar 2024
Response from Will P on 2 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

8/10 Good

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place to stay bottle of water in room would not hurt
Stayed 1 night in Mar 2024
Response from Will P on 1 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Laura

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Will P on 1 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, awesome location, very nice hotel
Response from Will P on 1 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

8/10 Good

Andrew

Stayed 1 night in Mar 2024
Response from Will P on 25 Apr 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!