Outdoor pool

Reviews of Courtyard by Marriott San Antonio Six Flags at The Rim

3 out of 5
Courtyard by Marriott San Antonio Six Flags at The Rim
5731 Rim Pass Drive, San Antonio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 628 out of 1000 reviews" "
Rating 8 - Good. 213 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maite

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for a weekend. Nice pool
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Dear Blanca A, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Jose Garza, GM

10/10 Excellent

Blanca A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in May 2024

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Room was clean and all the staff i dealt with were courteous. I did not like that i had to pay for parking. Across the street was a nice hotel with free parking. And the rooms there were slightly cheaper. I believe it was a Garden Inn, so comparable.
Stayed 2 nights in May 2024
Response from GM on 20 May 2024
Dear Priscilla, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy our clean rooms and friendly service while in town. I appreciate your comments regarding parking, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Best, Christian Luginbyhl, GM

8/10 Good

Jesus, Brownsville

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in May 2024
Response from GM on 20 May 2024
Dear Jesus, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Christian Luginbyhl, GM

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 2 nights in May 2024
Response from GM on 13 May 2024
Dear Ricardo, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Christian Luginbyhl, GM

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and courteous.
Stayed 2 nights in May 2024
Response from GM on 13 May 2024
Dear Terry, We appreciate your review. I'm glad to hear the staff met your expectations. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Christian Luginbyhl, GM

4/10 Poor

Kimberly

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The exterior and lobby were nice, but the rooms need significant updating. The bathroom severely needs an upgrade. The toilet would not stop making noise unless you lifted the lever up. The bathtub and tiles were very dingy. The AC unit in the room constantly made noises as if at any given time it was just going to completely break down. The TV did not work when we first got to the room. That was rectified after we informed the front desk. Overall, the high cost did not equate to what I normally expect from Marriott.
Stayed 1 night in May 2024
Response from GM on 7 May 2024
Dear Kimberly, I'm sorry to hear that you had some issues with your room during your recent stay, and I want to thank you for taking the time to share your feedback. Your comments are incredibly valuable to us, and we appreciate your honesty. Please know that we will take your feedback seriously and use it to improve our guest experience. We hope that you will give us another chance in the future to provide you with a more enjoyable stay. Thank you again for sharing your thoughts with us. Sincerely, Christian Luginbyhl, GM

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 8 May 2024
Dear Joseph, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Christian Luginbyhl, GM

8/10 Good

Bryan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff at night was very unhelpful with the parking fee and how to pay online
Stayed 1 night in Mar 2024
Response from GM on 6 May 2024
Dear Bryan, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement with information about parking. We appreciate your feedback and hope to welcome you back soon. Best, Christian Luginbyhl, GM

10/10 Excellent

Tiara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time here and will definitely come back our family had the best weekend get away here
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Dear Tiara, We're happy to hear from you and glad you enjoyed your stay. We appreciate your family choosing to stay with us while visiting the area. I'm pleased to hear we were well suited for your family's travels. We appreciate your feedback and hope to see you again soon for more family fun. Best, Christian Luginbyhl, GM

8/10 Good

Elizabeth

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a perfect spot for dining and shopping! Loved our stay and the staff! Only downfall we hated was having to pay for the parking per night. Other than that it’s a great place to stay!
Stayed 2 nights in Apr 2024
Response from GM on 3 May 2024
Dear Ruben, Our convenient location and top-notch staff are major benefits that separate us from our competitors. Thank you so much for being our guest and taking the time to let us know that you had a great stay overall. We appreciate your review and hope to host you again should you return to the area. Best, Christian Luginbyhl, GM

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really quiet place and nice shopping area
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Dear Rogelio, Thank you for your kind comments. I am thrilled that you liked our quiet accommodations and nice shopping area. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon. Best, Christian Luginbyhl, GM

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and professional staff
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Aaron, I know that I am biased, but our housekeeping staff is the finest in San Antonio. Thank you so much for being our guest and recognizing the hard work of our team in this kind review. We are thrilled that you were more than satisfied with your stay, and we hope to welcome you back soon. Best, Christian Luginbyhl, GM

10/10 Excellent

Rocko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Rocko, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Christian Luginbyhl, GM

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Joshua, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Christian Luginbyhl, GM

2/10 Terrible

Esmi

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon booking through Expedia; hotel mentioned Breakfast Included. I asked the clerk when checking in, "What time is breakfast served," clerk replied, "7am to 10am" to my dismay, NO BREAKFAST WAS ABAILIABLE, my family and I were routed to Starbucks, REALLY!!!! We paid over $330.00 and NO BREAKFAST was offered here. Total disappointment, I was lied to
Stayed 1 night in Apr 2024
Response from GM on 27 Apr 2024
Dear Esmi, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. I am sorry for the confusion about breakfast. We are typically offer food and beverage for breakfast in the morning, and a variety of dinner and cocktail options in the evening. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Christian Luginbyhl, GM

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great rooms clean
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Dear Gerardo, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our convenient location and clean rooms while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Christian Luginbyhl, GM

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and comfortable beds
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Dear Norman, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable and our rooms clean and comfortable. Our associates work hard to provide a pleasant experience, so we appreciate that you took the time to review our hotel. Thank you for choosing us while in the area. Best, Christian Luginbyhl, GM

2/10 Terrible

april

Liked: Staff & service
Disliked: Property conditions & facilities
Air conditioning is loud and stopped working
Stayed 3 nights in Apr 2024
Response from GM on 15 Apr 2024
Dear april, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future. Sincerely, Christian Luginbyhl, GM

10/10 Excellent

Ricardo

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on 18 Apr 2024
Dear Ricardo, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Christian Luginbyhl, GM

6/10 Okay

William

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed at the hotel to try to view the eclipse. The hotel is quiet, clean, near shopping and restaurants, and near the freeway. The hotel restaurant was completely closed and appeared to be under renovation, but we were never told about it. It was hard to even find coffee. This was very disappointing to us for the relatively high price we paid for the rooms.
Stayed 2 nights in Apr 2024
Response from GM on 13 Apr 2024
Dear William, I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our Courtyard. I apologize that you were not made aware of the renovation and hope that we have the chance to redeem ourselves to you on a future visit. Sincerely, Christian Luginbyhl, GM

4/10 Poor

Raul

Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Dear Raul, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Christian Luginbyhl, GM

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Dear Mauricio, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Christian Luginbyhl, GM

10/10 Excellent

Scott, Willis

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the great staff and nice hotel
Stayed 3 nights in Dec 2023
Response from GM on 27 Mar 2024
Dear Scott, Thank you for taking the time to write. I'm happy that our service and well-maintained accommodations made for an enjoyable stay. A return visit is the best compliment! Best, Christian Luginbyhl, GM

6/10 Okay

Joshua

Travelled with family
Disliked: Property conditions & facilities
I didn’t like the smell of the room it smelled like the carpet was wet
Stayed 2 nights in Mar 2024
Response from GM on 22 Mar 2024
Dear Joshua, Our goal is to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, Christian Luginbyhl, GM

10/10 Excellent

Pedro, Round Rock

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and pleasant! Need for more quarters! Quick stay close to six flags fiesta. Had a Room for us who are spur of the moment people! Thanks’
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Dear Pedro, We're thrilled to hear that you enjoyed your stay in our sparkling clean accommodations in San Antonio! We'll make sure to pass on your kind words to our dedicated housekeeping team, who work tirelessly to maintain our high standards. Please know you're always welcome back anytime you return to the area! Best, Christian Luginbyhl, GM

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and located in a central area . Only difference fy the last time I stayed was that park if us now charged for the stay at the hotel.
Stayed 2 nights in Feb 2024
Response from GM on 11 Mar 2024
Dear Sandra, I’m so glad you returned to enjoy our hotel and amenities! Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Christian Luginbyhl, GM

8/10 Good

Stockton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, just sad that they didn’t have the bar open as advertised.
Stayed 1 night in Mar 2024
Response from GM on 6 Mar 2024
Dear Stockton, Our team is dedicated to ensuring that you have a comfortable and enjoyable stay with us. Thank you for taking the time to write a review, as your feedback is invaluable in helping us achieve this goal. We were sorry to hear that the closed bar affected your experience at our hotel. We appreciate your decision to choose us during your visit to the area, and we would love to have the opportunity to welcome you back in the future. Best, Christian Luginbyhl, GM

4/10 Poor

Mely

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hmm i'm a little torn with this rating, staff was amazing truth be told, parking is $10 a night, with absoloutely no parking available...you have to park so far, as a single mom with two children in a different city its a bit alarming, theft was mentioned in reviews, and the bed is hard as a rock, making my two nights unrestful with backache. I love staying at Marriotts; just I will think twice now to actually listen to reviews prior, a couple people had mentioned this before, I overlooked it.
Stayed 2 nights in Feb 2024
Response from GM on 1 Mar 2024
Dear Mely, While I am pleased to hear that you found our staff to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations, and I regret falling short. Thank you for taking the time to share this review and for being our valued Guest. We hope you will give us another chance in the future. Sincerely, Christian Luginbyhl, GM

10/10 Excellent

Aric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay!!!
Great area to stay and was very affordable! We will be coming back here!
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Dear Aric, Our most cherished compliment is when our guests plan to return to our hotel. It brings us immense joy to know that you had a delightful stay and decided to leave a great review. We, the entire staff at the Courtyard by Marriott San Antonio Six Flags at The Rim, sincerely thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon. Best, Christian Luginbyhl, GM

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Dear Anonymous, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Christian Luginbyhl, GM

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from GM on 19 Feb 2024
Dear gustavo, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Christian Luginbyhl, GM

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised there was extra charge to parrk. Suggest to charge 10 more per room and not be asking extra to park.
Stayed 1 night in Feb 2024
Response from GM on 18 Feb 2024
Dear Roger, We try to be as transparent as possible regarding our charges, so I'm sorry for our breakdown in communications regarding our parking fee. We appreciate you choosing us and hope to welcome you again in the near future. Best, Christian Luginbyhl GM

8/10 Good

Jaysal, Sugar Land

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice. The staff is very friendly. A little wear and tear in the rooms but clean. I would stay there again.
Stayed 1 night in Feb 2024
Response from GM on 18 Feb 2024
Dear Jaysal, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon. Best, Christian Luginbyhl GM

10/10 Excellent

Jennifer, Lamesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

FRANCISCO, Laredo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Terrible, and unpolite staff. Even though they have ample parking, they charge extra. Not nice, they should tell in advance.
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Dear FRANCISCO, Parking is available at a premium in the San Antonio area. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Sincerely, Christian Luginbyhl, GM

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtyard I10
hotel was very new and easy to locate
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Dear joseph, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Christian Luginbyhl, GM

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Renee, Las Cruces

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, quiet and cozy!!
Stayed 1 night in Feb 2024
Response from GM on 11 Feb 2024
Dear Renee, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and hope to welcome you again soon. Best, Christian Luginbyhl GM

4/10 Poor

Patrick

Liked: Staff & service
Disliked: Property conditions & facilities
I’ve stayed here a couple of times and never had an issue until this most recent stay, the pillows on my bed upon arrival had BLOOD STAINS on the back of them, I was very disgusted and disappointed
Stayed 1 night in Feb 2024
Response from GM on 10 Feb 2024
Dear Patrick, I am sorry for the condition of your linens. Some stains can remain post-laundering, but we should have caught them in our quality control. Please accept my deepest apologies regarding our lack of attention to detail. We appreciate you staying with us and hope to serve you on a future visit better. Sincerely, Jose Garza, GM

4/10 Poor

Jazmin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok, I don't agree, it's that they charge $10 for parking
Stayed 1 night in Feb 2024
Response from GM on 10 Feb 2024
Dear Jazmin, I am sorry that you were disappointed with the parking. In San Antonio, as in most large cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future. Sincerely, Jose Garza, GM

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Dear Nathaniel, Thanks for letting us know you enjoyed a "perfect ten" visit. We appreciate your patronage! Best, Christian Luginbyhl, GM

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 15 Feb 2024
Dear John, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Christian Luginbyhl, GM

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and rooms. Only downer was I was not aware I had to pay to park my car while I stayed here. Oterwise, amazing experience!
Stayed 1 night in Feb 2024
Response from GM on 3 Feb 2024
Dear Bradley, Thank you for your generous review! We take pride in providing the best accommodations and service, so your compliments are very much appreciated, and I look forward to sharing them with the entire team! It was a pleasure to host you; we hope you will visit us again soon. Best, Christian Luginbyhl GM

10/10 Excellent

Elias M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from GM on 15 Feb 2024
Dear Elias M, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Christian Luginbyhl, GM

10/10 Excellent

Leticia

Stayed 1 night in Jan 2024

10/10 Excellent

DIONISIO JOSE GONZALEZ DE, Laredo

Stayed 1 night in Jan 2024
Response from GM on 10 Feb 2024
Dear DIONISIO JOSE GONZALEZ DE, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Jose Garza, GM