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Reviews of WoodSpring Suites San Angelo

2.5 out of 5
WoodSpring Suites San Angelo
4013 W Houston Harte Expressway, San Angelo, TX

Reviews

7.2

Good

Rating 10 - Excellent. 343 out of 1002 reviews" "
Rating 8 - Good. 242 out of 1002 reviews" "
Rating 6 - Okay. 167 out of 1002 reviews" "
Rating 4 - Poor. 107 out of 1002 reviews" "
Rating 2 - Terrible. 143 out of 1002 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Caitlyn

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The staff was very unprofessional and unfriendly. I was coming from out of town in North Carolina and stepping off of a 1am flight. I had called weeks in advance to see if it were possible that i could do a check in that early. The woman on the phone assured me if the room was ready i could absolutely check in early. Getting to the hotel and speaking to the staff, they refused even with me giving the clarification i had spoke to someone about it. Waited until 3pm in my rental car for actual check in and the whole process was dreadful. Not a smile or happy tone in sight from the staff. There is one vending machine for the entire hotel. No breakfast, floor of my personal room was dirty upon arrival and no housekeeping came during my 5 day stay. Bad smells, cheap beds and bed sheets. I was described to by staff that their hotel was usually a long term stay hotel, which with all of the things i have described above i do not see how that is accommodating to anyone staying long term. To top it off, sometime in the middle of my stay i was woken around 3am to the fire alarm and everyone evacuating. Described by staff “someone probably just pulled it, to pull it.” and that is why i do not recommend nor will be staying again. Worst experience ever.
Stayed 4 nights in May 2024

6/10 Okay

Koltyn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a kitchen but no dishes or pans or silverware. We had a handicapped room, but the tub was very tall. There was no chair to sit in except for kitchen chairs. The room was very spacious and clean. Almost forgot -the maintenance people were drilling and hammering next door until almost 10:00 PM.
Stayed 2 nights in May 2024

4/10 Poor

Jordy

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The alarm woke us up at 2:30 am before we had to drive 4 hours to Dallas. Nobody explained what happened so we stayed awake until we felt safe!
Stayed 4 nights in May 2024

8/10 Good

James

Business traveller
Liked: Amenities, property conditions & facilities
Good value for your money
Stayed 1 night in May 2024

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
I will not be staying there again. The matresses were standard jail cell matresses. Everything reminds you of what you would find in a half way house. Probably for the customers that were just released from the jail a couple of miles down the road.
Stayed 1 night in May 2024

6/10 Okay

Christina

Travelled with family
The rooms are outdated, they had a funk smell in the halls and in the elevator. Elevator was filthy. The room was clean and beds were comfortable. Ok for the price.
Stayed 3 nights in May 2024

2/10 Terrible

Denise

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Front desk service has to be the worst ever and it wasn’t just a one time experience. I’m not sure why I went back, but I know I will not return now.
Stayed 1 night in May 2024

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms were dirty at 3:30 then they did clean them but the service at the front desk was the worst. I was told that Expedia did not follow through on one of my room and they did not give me the room even though I showed the confirmation and now I am being charged for that room
Stayed 1 night in May 2024

4/10 Poor

Melody

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room A/C was extremely loud and sounded like it was on its last leg. Seemed like a lot of banging and slamming of doors happened
Stayed 1 night in May 2024

10/10 Excellent

EmaLee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I stayed in was clean and comfortable. I felt safe during my stay. I do with that the room had extra blankets.
Stayed 2 nights in May 2024

10/10 Excellent

Breanna

Stayed 1 night in May 2024

2/10 Terrible

Kathy

Am waiting to get my money back since they said they had no rooms and I had to pay to stay somewhere else
Stayed 1 night in May 2024

10/10 Excellent

Breanna

Stayed 2 nights in May 2024

10/10 Excellent

Dora

Stayed 1 night in Apr 2024
Response from Jamie P on 10 May 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like more normal
Stayed 1 night in May 2024
Response from Jamie P on 6 May 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Apr 2024
Response from Jamie P on 6 May 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

6/10 Okay

Delana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for price
Stayed 1 night in Apr 2024
Response from Norman on 29 Apr 2024
Thank you for taking the time to leave a 3-star review! If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

8/10 Good

zachary

Business traveller
First few days couldnt make key cards other then that not bad of a place to stay if your there working
Stayed 9 nights in Apr 2024
Response from Norman on 22 Apr 2024
Thank you for taking the time to leave a 4-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great!
Stayed 2 nights in Apr 2024
Response from Norman on 18 Apr 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

6/10 Okay

Joel

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The bathroom sink was dirty full of hair and on the big towels there was a big pubic hair on there Never ever ever ever will we do business there ever
Stayed 2 nights in Apr 2024
Response from Norman on 18 Apr 2024
Thank you for taking the time to leave a 3-star review! If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

8/10 Good

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff in the front desk. Did not let us use a bathroom until We checked in to our room ( we had been driving for hours) We had to make our bed when we got to the room (clean sheets were left for us to do so. There was dust on the headboard But the rest was clean.
Stayed 3 nights in Apr 2024
Response from Norman on 11 Apr 2024
Thank you for taking the time to leave a 4-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

6/10 Okay

Kevin

The rate per night was reasonable & it was pretty safe at night especially with all the outside lights. Those are both very important to me. The guests where I was staying on the 1st floor were consistently noisy.. always letting their doors slam when leaving/entering the room (just inconsiderate!). This went on during the late night/early morning hours. I understand that there weren't any kitchen supplies available in the room due to theft & the fact that it was getting too expensive to replace them. Instead of charging guests for those supplies or having them borrow from friends/family, my suggestion would be to have the guests leave a deposit when they return those supplies, they'll get their money back. I think this would help tremendously! Thank you!
Stayed 9 nights in Mar 2024
Response from Norman on 10 Apr 2024
Thank you for taking the time to leave a 3-star review! Woodspring Suites provides apartment style living. This is the reason for not having kitchen utensils in the rooms. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

4/10 Poor

Cyntoria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Norman on 18 Apr 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

4/10 Poor

Dale, Manti

Travelled with family
Disliked: Staff & service, amenities
When we checked in they required IDs from all four of us staying in the room and they made copies of our IDs. They said it was their new policy. We requested to talk to the manage and they got her on the phone, she said it was their policy for safety reasons and if we didn't like it we could move on. We looked up the policy online and that was not the policy of the hotel chain. The whole thing was strange and uncomfortable.
Stayed 1 night in Apr 2024
Response from Norman on 10 Apr 2024
We are sorry to hear that your experience with us did not meet your expectations. We do take copies of all guests in a room for security reasons. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

4/10 Poor

Sara

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is okay. They make copies of everyone's license but don't give an explanation as to why. Bringing luggage to your room is super difficult with multiple small doors needing a key card to get through. Front desk lady was unfriendly and seemed annoyed people were checking in to a hotel.
Stayed 1 night in Apr 2024
Response from Norman on 10 Apr 2024
We are sorry to hear that your experience with us did not meet your expectations. We take copies of the ID's for each guest for security reasons. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

10/10 Excellent

John, Maple Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean as new facility, short walk to convenience store, about half mile walk to HEB grocery.
Stayed 8 nights in Apr 2024
Response from Norman on 9 Apr 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

6/10 Okay

Wendi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately the key reader wasn’t working during our stay so security or the front desk clerk had to let us in our room every time we left. That would’ve been nice to know before we paid & signed for the room. Room itself was nice, no ice machine at the hotel & no coffee cups at the coffee station.
Stayed 2 nights in Apr 2024
Response from Norman on 10 Apr 2024
Thank you for taking the time to leave a 3-star review! If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Excellent

P

Stayed 2 nights in Apr 2024
Response from Norman on 29 Apr 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 Terrible

Jordan

Stayed 5 nights in Mar 2024
Response from Norman on 29 Apr 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

10/10 Excellent

Beverly

Travelled with partner
Liked: Amenities
Staff was very hellful
Stayed 1 night in Apr 2024
Response from Norman on 9 Apr 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is so nice and more like a safe place at the moment, but one thing about the place is that I cannot get out often enough without a card. The lobby told me that the key machine was broken, but I had to ask the security guards to come in the door for me. That’s part of the problem though, but I am more cozying better than nothing.
Stayed 1 night in Apr 2024
Response from Norman on 9 Apr 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Norman on 2 Apr 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Excellent

Mariel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The TV wasn’t working and the woman in front desk happily moved to another room
Stayed 1 night in Mar 2024
Response from Norman on 1 Apr 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

8/10 Good

Corina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk employee was very friendly and pretty quick at his job. What I didn't like was all the paperwork that had to be completed upon arrival and needing copies of EVERYONE's DL that was staying in the room. That was annoying. I liked that the property was pet friendly, but the grassy area for potty was filled with thorns (property next door) and not in an easy accessible place on the property... just lack of potty options. The room was clean, the linens and beds were comfortable. I would stay here again if the check in process was easier, but I will go back to the former hotel we normally stay in with our pet. Also, all the pet fee taxes was silly. Our other hotels have only charged us a flat fee for pet stay. So in other words, our $50 pet fee ended up being near $70 after all the taxes were added.
Stayed 1 night in Mar 2024
Response from Norman on 18 Mar 2024
Thank you for taking the time to leave a 4-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 Terrible

Julien

Stayed 1 night in Mar 2024
Response from Norman on 18 Mar 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

6/10 Okay

mr

Liked: Property conditions & facilities
Disliked: Staff & service
The front desk clerk had bad manners
Stayed 1 night in Mar 2024
Response from Norman on 15 Mar 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

10/10 Excellent

Jacob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and close to most big stores in San Angelo. Priced right and has the right amenities when your staying for long periods of time.
Stayed 1 night in Feb 2024
Response from Norman on 8 Mar 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Norman on 26 Feb 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Norman on 26 Feb 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

4/10 Poor

Derrek

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The young lady that checked me in made me feel uncomfortable with her interrogating questions. “Is my purpose for staying there and what’s my business in town” I was bewildered and told her I was grocery shopping. My wife and I was making love and the bed was scooting across the room. We are just happy that we didn’t see any bugs crawling around during our stay.
Stayed 1 night in Feb 2024
Response from Norman on 20 Feb 2024
We are sorry to hear that your experience with us did not meet your expectations. We ask these questions for marketing purposes. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

6/10 Okay

Reeda

Travelled with family
Just mediocre
The check in clerk was not customer friendly friendly.... seemed to have a chip on her shoulder and barely spoke... or mumbled, as the case was. The floor in my room was gritty.... had to clean in before I walked barefooted on it. Bed was comfortable. Appreciated the full size fridge.
Stayed 1 night in Feb 2024
Response from Norman on 26 Feb 2024
Thank you for taking the time to leave a 6 out of 10 review! If you would like to discuss your experience further, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

4/10 Poor

Willard

Business traveller
Liked: Cleanliness
Extra Charges.
The room was clean. But they charged me $90 for my pet for 3 nights. Not a deposit, but a charge. They charge extra for Wifi also. No coffee maker in the room. I was on the 4th floor and had to go down to the lobby to get coffee. And coffee is all they have. No breakfast of any kind. I will not return.
Stayed 3 nights in Feb 2024
Response from Norman on 19 Feb 2024
Please know that we do our best to inform guests during the reservation process and/or during check-in regarding which amenities and services are not provided during your stay, like coffee is not provided. We have a kitchenette in our rooms to offset additional food costs. We do provide free WIFI, however, for additional speed, there is a charge. We value your business and thank you for your feedback.

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Other then the beds not being true to size (got a queen bed and it was more of a twin size) and the girl at the front desk having no emotion the stay was a good and worth the $70
Stayed 1 night in Feb 2024
Response from Norman on 19 Feb 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

6/10 Okay

Crystal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced for extended stays.
Stayed 8 nights in Feb 2024
Response from Norman on 19 Feb 2024
Thank you for taking the time to leave a 3-star review! If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

4/10 Poor

Rogelio

Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Norman on 19 Feb 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

10/10 Excellent

RoyLee

Stayed 1 night in Feb 2024
Response from Norman on 16 Feb 2024
Thank you for taking the time to leave a 10-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Norman on 16 Feb 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

10/10 Excellent

Trisha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff was friendly
Stayed 1 night in Feb 2024
Response from Norman on 15 Feb 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

8/10 Good

Johnny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but a little noisy
Check-in was good, but it is a very loud hotel. It is close to the highway and you could hear traffic all night. You could hear the neighbors on either side and there must’ve been a circus in the room above me because I thought I heard elephants stomping the floor all night.
Stayed 1 night in Feb 2024
Response from Norman on 15 Feb 2024
Thank you for taking the time to leave a 8-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 Terrible

Jennifer

Travelled with family and small children, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not ready by check-in time, staff was supposed to call me when it was ready didn’t get into the room until 7:45pm check-in was 3:00 no one called me! 11:45pm staff comes beating on the door trying to get into the room and hides from sight of the peephole in the door, safety latch stops him from getting in room and complained to front desk nothing done about it mgr didn’t even call to apologize nor did staff call to advise they needed to check for a water leak at midnight!!
Stayed 4 nights in Feb 2024
Response from Norman on 14 Feb 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.