Terrace/patio

Reviews of Home2 Suites by Hilton Salt Lake City East

3 out of 5
Home2 Suites by Hilton Salt Lake City East
2350 South Foothill Drive, Salt Lake City, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 613 out of 1000 reviews" "
Rating 8 - Good. 258 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Clarissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendlt staff Safety Clean Perfect location This trip was a last minute decision to visit the collage my daughter wishes to attend. This is the perfect location to explore the area. The staff has been helpful and having security watch the parking lot is an extra bonus.
Stayed 1 night in Apr 2024
Response from Colin - DOS on 29 Apr 2024
Thank you for staying with us and sharing your experience

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is amazing! Will stay there again, soon we hope.
Stayed 1 night in Apr 2024
Response from Colin - Director of Sales on 19 Apr 2024
Cool! Thank you for taking the time to review your experience!

8/10 Good

Madeline

Travelled with family and small children
Liked: Staff & service, amenities
we loved the convenience of the rooms. The kitchenette and curtain separating the sitting area and bed was nice to have! My daughter ended up getting sick and throwing up during our stay and the staff was so kind about it. They brought us new bedding really late and helped us get it all cleaned up.
Stayed 1 night in Mar 2024
Response from Colin-DOS on 25 Mar 2024
Thank you for staying with us and sharing your experience with us. We hope your daughter is doing better now.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal attention by staff during breakfast.
Stayed 1 night in Mar 2024
Response from Colin - Director of Sales on 21 Mar 2024
Thank you for recognizing our team and sharing your experience! We look forward to seeing you again soon!

10/10 Excellent

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Breakfast was good
Stayed 1 night in Mar 2024
Response from Colin & Mike - DOS and GM on 13 Mar 2024
Thank you! We appreciate you staying with us!

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Full size fridge/freezer was good
Stayed 1 night in Mar 2024
Response from Colin - DOS on 11 Mar 2024
Thank you for staying with us! We look forward to welcoming you back sometime soon.

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Colin-DOS on 27 Feb 2024
Thank you for staying with us!

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Colin-DOS on 27 Feb 2024
Thank you for staying with us. We sure appreciate your score review, and would love to do better than a middle grade next time. Please reach out to us if you'd like to share more on how we may have fell short. Thank you!

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower had some water damage
Stayed 1 night in Feb 2024
Response from Colin - DOS on 26 Feb 2024
Thanks! We appreciate the top score and will take a look at the shower in your room. We trust everything else was perfect!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Colin-DOS on 5 Feb 2024
Thanks for the "10"! And for staying with us!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Colin & Mike - DOS and GM on 26 Jan 2024
Fantastic! We sure love receiving "10s" for the services we provide. Thank you for staying with us!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Colin-DOS on 19 Jan 2024
Thank you for the maximum possible score! We appreciate you staying with us!

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Colin & Mike - DOS and GM on 19 Jan 2024
Thank you for staying with us. A "3" means we have fallen short a little. Feel free to reach out to us if you would like to share more on how we could have improved your stay. Thank you.

6/10 Okay

Ronald

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Jan 2024
Response from Colin - DOS on 15 Jan 2024
Thank you for staying with us.

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities
The snow plow at 5 am every morning is disgusting. Ridiculous loud. Then we were given a room with a loud fan that could not be turned off. Abby did an awesome job and moved us to a more quiet room. No soap dispenser in shower, not enough parking. Just not a great experience.
Stayed 4 nights in Jan 2024
Response from Colin & Mike - DOS and GM on 15 Jan 2024
Thank you for your review. We appreciate you taking the time. I will share your feedback with our team. On the plus side, we do have parking on both sides of the hotel, and parking is free. :-)

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Colin-DOS on 8 Jan 2024
Thank you for staying with us! We look forward to seeing you again soon!

6/10 Okay

EMAD

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
service was great, staff were very pleasant and friendly very easy check in and out, however the hotel is old, bed sheets and towels were not clean, we hear people on higher floor walking day or night, will think twice before staying there again
Stayed 2 nights in Jan 2024
Response from Colin - DOS on 8 Jan 2024
Thank you for staying with us. Our hotel is actually just 8 years old, so relatively new in our opinion. We are scheduled for a refresh soon - to keep things nice and updated. The housekeeping issues you mentioned are concerning, so I have advised our HK manager of your experience. Thank you, again, for staying with us.

4/10 Poor

Martin

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
No housekeeping.
I wanted to like it. However, no housekeeping was provided. It was requested but according to the front desk the housekeeping manager said they would clean the room upon me checking out.
Stayed 2 nights in Dec 2023
Response from Colin - DOS on 8 Jan 2024
Hmmm. A little concerning. I believe we are scheduling HK services every other day at this hotel. If your stay was longer than two days, you should have received service. We hope you will stay with us again soon.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay, staff was friendly and helpful, also had wonderful breakfast.
Stayed 5 nights in Dec 2023
Response from Colin - DOS on 2 Jan 2024
Thank you for staying with us!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to Park City and Salt Lake.
Stayed 1 night in Dec 2023
Response from Colin - DOS on 20 Dec 2023
Thanks for staying with us!

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing more
Stayed 1 night in Dec 2023
Response from Colin - Director of Sales on 15 Dec 2023
Thank you for staying with us.

10/10 Excellent

Touba

Stayed 1 night in Dec 2023
Response from Colin-DOS on 8 Jan 2024
Thank you for staying with us!

6/10 Okay

Kadee

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Colin & Mike - DOS and GM on 13 Dec 2023
Hmmm, just 3 out of 5. We would love to know where we fell short. Would you reach out to us to let us know more about your stay? Thanks!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Colin - DOS on 11 Dec 2023
Thank you for the 10 and for staying with us!

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Colin - DOS on 11 Dec 2023
Thank you for staying with us!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room.
Stayed 1 night in Nov 2023
Response from Colin - DOS on 4 Dec 2023
Thank you for staying with us!

10/10 Excellent

Sachin

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good
Stayed 2 nights in Sep 2023
Response from Colin-DOS on 29 Nov 2023
Cool! Thank you for staying with us!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, friendly staff, convenient location - easy freeway access.
Stayed 4 nights in Nov 2023
Response from Colin - DOS on 29 Nov 2023
Thank you for staying with us!

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property! Stay here whenever my husband has chemo. Great people work here.
Stayed 1 night in Nov 2023
Response from Colin & Mike - DOS and GM on 27 Nov 2023
Thank you for stying with us! We hope your husband is doing OK.

4/10 Poor

Rob

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
got bitten by bed bugs. large stain on mattress. garbage between mattress and box spring. carpet sticky and stained.
Stayed 4 nights in Nov 2023
Response from Colin & Mike - DOS and GM on 27 Nov 2023
I have spoked with our General Manager regarding these claims. He advised me that our guest just wanted a room on a higher floor and there was no evidence of bed-bugs in his first room.

10/10 Excellent

Alison

Stayed 2 nights in Nov 2023
Response from Colin - DOS on 16 Nov 2023
Thank you for staying with us!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Colin - DOS on 13 Nov 2023
Thank you for staying with us! We look forward to welcoming you back soon.

4/10 Poor

Bradley

Stayed 1 night in Nov 2023
Response from Colin & Mike - DOS and GM on 4 Dec 2023
Hmmm, 2 out of 5. We must've fell short somewhere. Please reach out if you would like to share more. Thank you for staying with us.

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice. The digital room key and being able to choose my room was great. Would definitely stay again. It would be nice to not only have a mirror in the bathroom but also in the room.
Stayed 1 night in Oct 2023
Response from Colin-DOS on 1 Nov 2023
Thank you! Great suggestion! We appreciate you staying with us.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking isn’t great. Not enough stalls. Cars are parked behind you so backing out of stall is not easy.
Stayed 1 night in Oct 2023
Response from Colin-DOS on 30 Oct 2023
Thanks for taking the time to review your experience with us.

8/10 Good

Phuong

Stayed 1 night in Oct 2023
Response from Colin - Director of Sales on 16 Nov 2023
Thank you for staying with us!

10/10 Excellent

Willie

Stayed 3 nights in Oct 2023
Response from Colin - DOS on 25 Oct 2023
Cool! "10's" make our day! Thank you so much for staying with us!

6/10 Okay

Curtis

Liked: Staff & service
Ok but a little sub par
The internet was out for at least a day and a half. The bed linens were thread bare with holes warn through. Breakfast bar was not that good unless you like pancakes or oatmeal. I would say they could take a few lessons from residents inn
Stayed 3 nights in Oct 2023
Response from Colin & Mike - DOS and GM on 23 Oct 2023
Thank you so much for letting us know that your experience was a little short of perfect. We'll be sure to discard any sheets and linens that have outlived their usefulness. Our breakfast is fairly 'continental' in nature - enough to provide a reasonable start to your day. Thank you for staying with us.

10/10 Excellent

Bhavini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Colin - Director of Sales on 23 Oct 2023
Thank you for staying with us!

6/10 Okay

Kendra

Travelled with family and small children
Disliked: Cleanliness
Room floors were covered I dust, lint and hair. Bathroom had other people’s hair in shower and on floors. Mildew in shower and broken shower handle in our room. Refrigerator barely cold and slightly cooler than room temperature. Hair dryer was broken and did not heat. Pool and hot tub are dark and dingy with a rim of algae and scum coating the walls. Breakfast okay but nothing great; it is like airline food. Coffee in room and at breakfast area is terrible— really poor quality and just Sysco/Folgers like coffee. Location is ok but not great as it is next to a Walmart with homeless folks lingering in parking lot and people sleeping in vans and RVs in the Walmart parking lot.
Stayed 2 nights in Oct 2023
Response from Colin-DOS on 16 Oct 2023
Thank you for taking the time to review your experience with us. There's definitely some items we can control - cleanliness, items working correctly, etc, but other things - not so much. The Home2 is known as an 'efficiency' hotel - so yes, our breakfast covers the basics with sandwiches, good quality juice, whole fruit, yogurts, oatmeal and cereals, as well as bagels, Danishes and muffins (last time on an airline, I received a bag of peanuts). As for our neighbors, I might be wrong, but I believe Walmart allows RVs to be parked overnight in their parking lots. As for vagrants, I'm not so sure of their policies.We hope you will stay with us again - we'll be sure to provide an immaculately clean studio/room - with everything functioning perfectly. :-)

6/10 Okay

Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Colin & Mike - DOS and GM on 16 Oct 2023
Hmmmm... Gosh, we really do strive for a higher score. Is there anything we messed up on? Feel free to reach out to us if you'd like to share more. Thank you, for staying with us.

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Colin - DOS on 13 Oct 2023
Thank you for staying with us!

2/10 Terrible

Janel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Colin & Mike - DOS and GM on 3 Oct 2023
Gosh, what happened? If possible, would you reach out to us (Mike, T.J. and Colin) and let us know how we messed up? Thank you.

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Recommended Indian restaurant. Excellent.
Stayed 1 night in Sep 2023
Response from Colin - DOS on 28 Sept 2023
Cool! Yeah, the restaurant, just a short walk away, is amazing!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Disappointing this time around
I have stayed here before. Disappointed this time. Slow check in. Room not very clean. Sink didn’t drain, shower head had a massive leak. Not worth the price.
Stayed 1 night in Sep 2023
Response from Colin & Mike - DOS and GM on 27 Sept 2023
Ouch. We are sorry we fell short this time. Please reach out to us if we can assist you further. I can not see which room you were in - to take necessary maintenance and training action, but we will remind our team to wear their 'guest glasses' when in the rooms, to ensure everything is top notch. Thank you, again, for staying with us.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great location. Clean and friendly staff
Stayed 1 night in Sep 2023
Response from Colin - Director of Sales on 27 Sept 2023
Thank you for your review and for staying with us! We appreciate you!

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel was nice and we enjoyed the extra room in the suite. The top sheet and "blanket" on our king bed didn't really extend past the edge if the bed so there really wasn't enough to cover 2 people in a king bed. Top sheet was more like what you should have on a full size bed. "Blanket" was literally a scratchy mattress pad with the padded part no bigger than the top of the bed and sheer sides. Breakfast staff were seriously slow on restocking and there weren't that many people present for breakfast. Everything was in short supply from utensils to food.
Stayed 3 nights in Sep 2023
Response from Colin-DOS on 27 Sept 2023
Thank you for the feedback! We appreciate this, and will pass on to the housekeeping and our breakfast area the areas we can improve on. Thank you for staying with us. We hope to welcome you back sometime soon!

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service
The power went out and there was no back up generator. The bathroom door wouldn’t lock and the hand soap was empty. We attempted the coffee but the cream was bad… so there was that. Not ideal.
Stayed 1 night in Sep 2023
Response from Colin - DOS on 23 Sept 2023
Hmmm, well, the power was definitely out of our control, but the rest of the items you mentioned - they can definitely be improved. Thank you for bringing this to our attention. We hope we welcome you back to our hotel soon.

10/10 Excellent

Tonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy for DoorDash to find my hotel room to drop off my meal. Great snacks at the front desk.
Stayed 1 night in Sep 2023
Response from Colin - DOS on 23 Sept 2023
Thank you for staying with us!

8/10 Good

Antoinette, Gilroy

Stayed 1 night in Sep 2023
Response from Colin - DOS on 13 Oct 2023
Thank you for staying with us!