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Reviews of Embassy Suites by Hilton Salt Lake West Valley City

3.5 out of 5
Embassy Suites by Hilton Salt Lake West Valley City
3524 S Market St, West Valley City, UT

Reviews

8.6

Excellent

Rating 10 - Excellent. 603 out of 1000 reviews" "
Rating 8 - Good. 193 out of 1000 reviews" "
Rating 6 - Okay. 99 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024

6/10 Okay

Brettnee

Travelled with family
Liked: Property conditions & facilities
Property seemed under staffed. Check in employee was not helpful with basic info like location of pool, WiFi, etc. More staff was needed in breakfast buffet are cleaning and wiping down tables. Breakfast area was not cleaned. Room was next to busier road so lots of traffic noise.
Stayed 2 nights in May 2024

10/10 Excellent

John andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Fransisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in May 2024

10/10 Excellent

Guadalupe

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Brian, Provo

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay
Stayed 2 nights in Apr 2024
Response from Idalia on 5 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback.Best Regards,Idalia

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Hamit, DIAMOND BAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Apr 2024
Response from Idalia on 26 Apr 2024
Dear Hamit,We appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Have a wonderful rest of your day,Idalia

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 2 nights in Apr 2024
Response from Idalia on 8 Apr 2024
Hello Sandra,Thank you for staying with us at Embassy Suites, West Valley. I'll make sure to share your feedback with the staff.Have an amazing day!Idalia

10/10 Excellent

Mallory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only here for a few hours due to a flight delay before leaving again but the room was clean and the breakfast was really good.
Stayed 1 night in Mar 2024

10/10 Excellent

Mariela, Fullerton

Liked: Cleanliness, staff & service, property conditions & facilities
Sam was the best
Stayed 3 nights in Mar 2024

10/10 Excellent

Jared

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the whole family!
Stayed 2 nights in Mar 2024

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent. Great free breakfast with omelette to order.
Stayed 1 night in Mar 2024

10/10 Excellent

Alisi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goof
Stayed 3 nights in Mar 2024

10/10 Excellent

Cynthia

Stayed 1 night in Mar 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here, we will be back.
Stayed 3 nights in Feb 2024

2/10 Terrible

Miley

Travelled with group
Disliked: Staff & service, amenities
That front desk lady had it out for me. I was leaving and she said I was trafficking in and out ( I was not) and she gave me a noise complaint (I got chased down in the hall by someone’s kid) it was so bad we left
Stayed 1 night in Feb 2024
Response from Zofia Soper, AGM on 27 Feb 2024
Thank you for bringing your concerns to our attention. We take all feedback seriously and strive to improve based on our guests' experiences. We apologize for any shortcomings you encountered during your stay and would appreciate the opportunity to address them directly. Please feel free to reach out to our management team so we can discuss your concerns further and work towards a resolution. Your satisfaction is our top priority.

8/10 Good

jefri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Cielo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, spacious suites.
Stayed 1 night in Feb 2024

10/10 Excellent

Finau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and simple. Great staff. Just parking we had to park nearly close to the granger medical.
Stayed 1 night in Feb 2024

10/10 Excellent

Christian Edvard

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful at every interaction
Stayed 3 nights in Feb 2024

8/10 Good

Ana

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Deanne

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had amazing staff super friendly. They just replaced their beds and were so comfortable. The hotel was very clean and had great event center.
Stayed 1 night in Jan 2024

10/10 Excellent

Dennise

Stayed 9 nights in Dec 2023

8/10 Good

Russell, Cedar City

Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Francis

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

dorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was completely professional and the room was perfect and clean.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sandie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kirk

Travelled with family, Business traveller
Liked: Cleanliness, amenities

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Overall good. A little noisy because it’s on a major street, but the rooms itself are really very nice and comfy.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jewelene

Nice hotel
This was such a nice hotel.firstly it was very clean, bed was cozy. I love how it was set up with three rooms for bed, living area and bathroom. Wasn’t expecting that… and the remodeling was so pretty. We would definitely stay again!
Stayed 1 night in Nov 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and check in were great. Went to the restaurant to have some food and drinks. They were delicious and the service was amazing. My room had a few issues. My toilet wouldn’t stop running or flush. Had to try to fix it myself self since I was in my pjs and didn't want anyone else coming to my room. The lights didn’t work, only some of the buttons and some buttons were falling off the walls. Had to call someone to come fix the tv. The sheets smelled a little old, but over all it was good. The amazing staff made all the difference.
Stayed 1 night in Nov 2023

10/10 Excellent

Dustin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

William

Stayed 1 night in Nov 2023

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Daniel

Liked: Cleanliness, property conditions & facilities
Having trouble getting my $50 incidental deposit back. Hotel FAILED to return it on check out.
Stayed 1 night in Oct 2023

10/10 Excellent

Kassandra, Ogden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Leah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs maintenance
Staff is fantastic. The room wasnt great. Checked in early then left for the day. Got to our room close to midnight. Used soap left on the vanity, night stand between bed sticky, mattress on pull out bed with big stains, shower so slippery and was very slow to drain. Room had a lot of maintenance issues. For the price, I expected better. With tax, over $200 a night.
Stayed 1 night in Oct 2023

10/10 Excellent

Miguel

Stayed 1 night in Oct 2023

10/10 Excellent

Joy, Memphis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice roomy comfortable suite with spacious bathroom.
Stayed 1 night in Oct 2023

10/10 Excellent

tammy, Sacramento

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like mostly everything: Excellent service, very clean rooms, brand new upgrade in our room, a lot available parking. Lobby room is rich decorated. We love everything except our room was facing the street and it was noisy to sleep. It’s not the hotel’s fault it’s a location. We stayed only one night so it was ok. But if you plan to stay longer probably consider the noise.
Stayed 1 night in Sep 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, good area
Decent area, check-in was easy. The room itself was clean, good amount of space, big bathroom. Bed was firm (not a plus for me but the other one liked it). The breakfast was a decent selection. Would stay again if in the area.
Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hotel. Very convenient, new and clean. What we didn't like was, after asking for a quiet room, our room was over the HVAC fans, so all we heard was what sounded like a jet engine... all the time. The drink choices and food options at the nighly managers reception seemed very limited as compared to other Embassy Suites, but the breakfast was very good. All the staff members were very friendly and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Arla, Riverdale

Stayed 1 night in Sep 2023

8/10 Good

Brayden

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Decent stay
Breakfast was awesome, but our room needed some deep cleaning done.
Stayed 3 nights in Sep 2023