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Response from Hailey Floor Assistant General Manager on 10 May 2024
Dear Todd,Thank you for taking the time to leave us a kind review. We greatly appreciate your feedback. Our staff's goal is to provide outstanding service to all our guests, and we are thrilled to hear that we have succeeded in doing so. We look forward to the opportunity of hosting you again in the future.
Very nice, VERY CLEAN - Braiden the desk clerk was very nice and informative
Eddy D
Stayed 1 night in May 2024
Response from Hailey Floor Assistant General Manager on 10 May 2024
Hello Eddy,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your stay and that our commitment to providing a clean environment was evident. We are also thrilled to hear that Braiden was providing excellent service & assisted you during your stay. We hope to welcome you back in the future.
I have only 1 complaint. The indoor pool was over chlorinated- my eyes were burning badly. Maybe add some ventilation
ROBIN
Stayed 3 nights in May 2024
Response from Hailey Floor Assistant General Manager on 6 May 2024
Dear Robin,I would like to offer my sincere apologies for the unpleasant incident you experienced while using our indoor pool. I have personally informed our maintenance manager to investigate the issue and ensure it is resolved promptly. I also appreciate you bringing this matter to our attention.We hope that you will stay with us again in the future and enjoy our pool and spa facilities without any inconvenience.
Response from Hailey Floor Assistant General Manager on 3 May 2024
Hello Yvette, thank you for leaving a kind review. We are so pleased to hear you enjoyed your stay with us. We hope to have you stay again soon. We offer fresh-baked cookies every Tuesday and Thursday.
8/10 Good
John, New York
13 Apr 2024
Liked: Cleanliness, amenities
Nice job
John
Stayed 5 nights in Apr 2024
Response from Hailey Floor on 19 Apr 2024
Thank you for leaving a review, we are glad to hear you have enjoyed your stay! we hope to have you stay with us again in the future.
4/10 Poor
Summer
11 Apr 2024
Summer
Stayed 1 night in Apr 2024
Response from Hailey Floor Assistant General Manager on 3 May 2024
Hello Summer, Thank you for leaving a review. On behalf of the entire staff, I would like to apologize for failing to meet your expectations. we hope to host you in the future. If you have any comments or concerns please reach out, and we can discuss. Have an amazing day!
They argued with me about by service dog, trying to charge a $40 fee. Breakfast was supposed to be until 10am but they ended food at 9. Staff was rude and unhelpful.
Austin Van
Stayed 3 nights in Mar 2024
Response from Hailey Floor on 11 Mar 2024
Good afternoon Austin, I was made aware of this situation this morning. The reason you were wrongfully charged the 40 pet fee is that a pet was reported in the room, we had no way of identifying it was a service dog since we weren't made aware of the pet at check-in, this is standard policy. we have issued the refund for the charge, I apologize we were unable to meet your expectations I hope you have a great day.
It was overall amazing. The blankets did have some random hairs on it but overall all good. Beds and pillows were super comfortable.
Heidy
Stayed 1 night in Feb 2024
Response from Hailey on 12 Feb 2024
Thank you for leaving a review, We apologize for the hair found on your blanket. but we are glad you overall enjoyed your stay. We hope to see you again in the future.
Thank you for taking the time to review your stay with us. We are delighted to hear that you had a great experience and we hope to see you again in the future!
10/10 Excellent
Kent
3 Jan 2024
Liked: Cleanliness
Kent
Response from Hailey on 12 Feb 2024
Thank you for leaving a review, we are glad you enjoyed your stay. We hope to see you again in the future.
Thank you for taking the time to review your stay with us. We are delighted to hear that you had a great experience and we hope to see you again in the future!
10/10 Excellent
Alexis
Travelled with family, Travelled with family and small children
Thank you for taking the time to review your stay with us. We are delighted to hear that you had a great experience and we hope to see you again in the future!
Thank you for taking the time to review your stay with us. We are delighted to hear that you had a great experience and we hope to see you again in the future!
Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a wonderful stay and we look forward to seeing you again in the future.
10/10 Excellent
Jennifer
25 Dec 2023
Jennifer
Stayed 1 night in Dec 2023
Response from Hailey on 3 Jan 2024
Thank you for taking the time to review your stay with us. We are delighted to hear that you had a great experience and we hope to see you again in the future!
10/10 Excellent
Judy, South Jordan
24 Dec 2023
Judy
Stayed 1 night in Dec 2023
Response from Hailey on 3 Jan 2024
Thank you for taking the time to review your stay with us. We are delighted to hear that you had a great experience and we hope to see you again in the future!
10/10 Excellent
Yuchuan
21 Dec 2023
Yuchuan
Stayed 1 night in Dec 2023
Response from Hailey on 15 Jan 2024
Thank you for taking the time to review your stay with us. We are delighted to hear that you had a great experience and we hope to see you again in the future!
Hotel was easy to find, and had great parking. The staff was friendly and easy to help get checked in.
The most frustrating part was that it’s a pet friendly hotel and dogs were barking at about 5:30am next to my room and would not stop for about 30-45 minutes.
After a late night it was not how I wanted to wake up.
William
Stayed 1 night in Dec 2023
Response from Hailey on 18 Dec 2023
Thank you for taking the time to leave a review. We are pleased to hear that you enjoyed your stay. However, we apologize for the inconvenience caused by placing you next to a pet-friendly room. Please let us know on your next visit, and we will ensure that you are placed away from a pet-friendly room.
The staff was very friendly, helpful and was concerned about making sure everything was to our liking. This applies to the dining room as well as our room.
Susan
Stayed 6 nights in Nov 2023
Response from Hailey on 28 Nov 2023
Thank you for taking the time to leave a kind review, we value your feedback. Glad you enjoyed your stay! hope to see you again soon.
Such a great stay, this is the 3rd time we’ve stayed here and its always been wonderful. the receptionist is the same lady and she is so kind and accomodating, never have any issues and always clean. i love staying here and will only stay here when i am in town.
Seloni
Stayed 3 nights in Nov 2023
Response from Hailey on 13 Nov 2023
So Glad you enjoyed your stay, See you again soon!
I would stay again. Curiously there was no Bible or other scripture in the room. I've never seen that before.
Bob
Stayed 2 nights in Oct 2023
Response from David on 18 Oct 2023
We are happy that you enjoyed your stay with us. We are sorry that there was no Bible in the room. We do provide them. Please check with the front desk the next time you stay with us if there is still no Bible in the room.
Had a great experience. Beds are very comfortable. Rooms are really nice. I like the bad that star right a little cute note welcoming you to your stay. Staff was very helpful and friendly.
Patricia
Stayed 2 nights in Oct 2023
Response from David on 10 Oct 2023
We are glad that you had an enjoyable and comfortable stay with us. Our staff is always available to make each guest feel relaxed and ready to start each day right. We hope to see you again soon.
8/10 Good
Brian
7 Oct 2023
Brian
Stayed 1 night in Oct 2023
Response from Hailey on 30 Oct 2023
Glad you enjoyed your stay, come back and see us again soon!
Quick overnight stay was comfortable for our family of six. We had 2 queen (comfortable!) beds and a pull out sofa in our room. Breakfast was nice and long hours from 6-10, grab and go pastries or hot options as well.
Sarah
Stayed 1 night in Oct 2023
Response from David on 9 Oct 2023
We are happy that you enjoyed your stay with us. We hope to see you again soon.
We are glad to you had a great stay with us, and that you were able to enjoy some of our nice amenities, such as the beds and breakfast. We hope to see you again soon.