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Reviews of Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 1000 reviews" "
Rating 8 - Good. 271 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tawny J.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, check in was smooth, staff was great
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Dear Tawny,It was such a pleasure having you as our guest! We take great pride in providing exemplary service and impeccable facilities, so we are pleased that this was reflected in your experience. Thank you for your review, and we hope you return soon!Kind Regards,Angela TulinGeneral Manager

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and close to mass transit. Everyone was very nice. Thanks for the great service.
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Dear Jesse,Thank you so much for taking the time to share your thoughts on your recent visit. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our fantastic location and the high standards of cleanliness we adhere to is always appreciated as well. It was a pleasure having you here, and we hope you return soon!Kind Regards,Angela TulinGeneral Manager

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Room was clean but hottub did not work.
Stayed 3 nights in May 2024
Response from General Manager on 14 May 2024
Dear Cheryl,Thank you for your perfect rating! We are delighted you started your day off right with our delicious breakfast offerings, and we appreciate you mentioning our impeccable accommodations. Rest assured, your feedback about the hot tub will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope you return soon!Kind Regards,Angela TulinGeneral Manager

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent costumer service. Clean room and quiet
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Dear Jennifer,We were happy to provide you with clean, quiet accommodations, and we're glad our friendly staff made you feel welcome. The next time you're in town, please come see us again at Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel!Kind Regards,Angela TulinGeneral Manager

2/10 Terrible

Xiaoyang

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You can hear everything from upstairs and next rooms.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Xiaoyang,Thank you for taking time to share your experience. Please accept our apologies for any disruptions during your stay, and thank you for your feedback so we can improve the quality we deliver to our guests. It was our pleasure to welcome you, and we hope to have another opportunity to change your perceptions with a stay that goes above and beyond your expectations in the future.Kind Regards,Angela TulinGeneral Manager

10/10 Excellent

Merridy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 3 nights in May 2024
Response from General Manager on 13 May 2024
Dear Merridy,Thank you for choosing Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel! We're glad our delicious breakfast was to your liking, and we look forward to seeing you again soon for another exceptional stay.Kind Regards,Angela TulinGeneral Manager

8/10 Good

DAVID

Travelled with family
Liked: Cleanliness, staff & service
Easy access from freeway, nice motel with helpful staff
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear David,It was our pleasure to provide you with convenient, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again at Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel!Kind Regards,Angela TulinGeneral Manager

10/10 Excellent

Naomi Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed how easy it was to get to.
Stayed 4 nights in Apr 2024
Response from General Manager on 6 May 2024
Dear Naomi,Thanks for leaving a review! I'm glad you found Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel, easy to get to. We strive to be a relaxing place to rest for the night on busy travel days. Next time you are in Salt Lake City, we hope you'll stay with us again!Kind Regards,Angela TulinGeneral Manager

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Several handicap parking
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Dianne,Thank you for sharing your experience at Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel. We're thrilled you found our hotel convenient for your needs, including the availability of multiple accessible parking spaces. Your satisfaction with our accommodations is gratifying, and we look forward to welcoming you back for another comfortable stay!Kind Regards,Angela TulinGeneral Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Vrry clean and quiet. Room was great, no complaints.
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear David,Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel to be clean, quiet, and comfortable. Your satisfaction is our top priority, and we hope to welcome you back again soon to Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel for another great stay!Kind Regards,Angela TulinGeneral Manager

8/10 Good

Jackie

Travelled with partner
Liked: Amenities
Everything was good. The carpet in the room was a little dirty and stained. But overall our stay was pleasant.
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Jackie,Thanks so much for choosing to stay with us at Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel, for your recent getaway! We're thrilled that you had an enjoyable time with us. Your feedback about the carpet is appreciated, and we will share it with our housekeeping staff to ensure necessary improvements are made. It was a pleasure having you here, and we hope to see you again soon!Kind Regards,Angela TulinGeneral Manager

10/10 Excellent

Alexander

Stayed 1 night in Apr 2024

10/10 Excellent

Kristin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my room, I would stay here again.
Stayed 5 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Kristin,It was a pleasure hosting you at Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel! We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.Kind Regards,Angela TulinGeneral Manager

10/10 Excellent

SUSAN

Liked: Cleanliness
Like it
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Susan,Thank you for your review and for giving Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel, a perfect rating! We are delighted you thoroughly enjoyed your recent experience, and we hope you return soon.Kind Regards,Angela TulinGeneral Manager

10/10 Excellent

Tim

Stayed 1 night in Apr 2024

10/10 Excellent

Joshua

Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Stephanie,Thank you for your great review and for giving us a perfect rating! We are delighted the high standards of cleanliness we adhere to were reflected in your stay, and we appreciate you mentioning them to your fellow travelers. It was a pleasure having you here, and we hope you return soon!Kind Regards,Angela TulinGeneral Manager

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rested well. Property is well cared for
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Scott,Thank you for choosing Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel, and sharing your lovely five-star review. We are delighted you enjoyed your stay and look forward to welcoming you back again soon.Kind Regards,Sidney CooperGeneral Manager

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wasn’t expecting much when I booked this hotel. However our expectations were exceeded upon check in by Justin who was such an amazing check in representative. He made every effort to accommodate us with a room with a view without us Even pressing the issue. He was friendly, Polite and made us feel very comfortable from the minute we walked in the lobby. The room was extremely clean and comfortable. The free daily breakfast was actually quite good and one of the better complimentary breakfasts I have had in a hotel. There were several hot selections as well as the usual standard hotel fare. Overall, I would absolutely return here if I return to the SLC area.
Stayed 3 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Paula,Learning that we exceeded your expectations has made our day! We're thrilled Justin's hospitality left a memorable impression on you, and we'll be sure to share your compliments with him. Receiving recognition for our immaculate accommodations and delicious breakfast offerings is always appreciated as well. Thank you for your glowing review and perfect rating, and we hope you return soon!Kind Regards,Sidney CooperGeneral Manager

6/10 Okay

Shae

Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Well the pools heating was broken so the pool was freezing. The fan in the bathrooms don’t work. The front desk gave a key to my room out with no form of id or calling me. Breakfast is to short
Response from General Manager on 27 Mar 2024
Dear Shae,Thank you for taking the time to provide your feedback regarding your stay. It saddens us to hear that what you experienced was not the stay deserved. The issues regarding the pool, bathroom fan, room key, and breakfast will be addressed with the appropriate teams. Our team will determine what may have occurred during your visit and ensure it is not repeated. We hope you will consider staying with us again so we can provide the service you deserve.Kind Regards,Sidney CooperGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Iloa

Stayed 1 night in Mar 2024

6/10 Okay

Audrey

Travelled with family and small children, Business traveller
Disliked: Cleanliness
Breakfast was good. The beds were uncomfortable. We all woke up sore. There were stains on the furniture and the arm of the couch. Our room was above the entrance and we could hear the automatic doors every time they opened and shut. We could also hear every noise in the hallway.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Guest feedback is always welcome and appreciated, and we thank you for taking the time to write to us. While we are glad you enjoyed your overall stay, your feedback on areas where we could improve has been noted. We will discuss this as a team to enhance the experience for future guests. Additionally, we appreciate your compliments on our complimentary breakfast. We would love to have the opportunity to host you again in the future to demonstrate that we can meet your needs.Kind Regards,Sidney CooperGeneral Manager

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable room at a good price and with easy drive to amazing skiing. Breakfast is included, food is adequate but not great. We found some good restaurants nearby. There were a couple minor issues with the room (the shower door leaked water onto the floor, the fridge froze everything) but overall a good deal and very satisfied!
Stayed 4 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear David, Thank you for choosing to stay with us at Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel. While we are glad to learn you enjoyed your stay, we understand that there was still some left to be desired. Rest assured, we will be sure to discuss your comments internally, as we are always looking to improve our guest experience.Kind Regards,Sidney CooperGeneral Manager

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast area was very well done. Breakfast was great
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Doug,We know there's no better way to start a busy day than with a great breakfast, so we are thrilled you were impressed. Thank you for choosing Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel, and for sharing your lovely review. We hope to have the pleasure of welcoming you back again soon.Kind Regards,Sidney CooperGeneral Manager

10/10 Excellent

Tonja

Stayed 2 nights in Feb 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Justin,Thank you for your kind review and perfect rating. It was truly a pleasure having you as our guest, and we hope you return soon!Kind Regards,Sidney CooperGeneral Manager

10/10 Excellent

J.

Stayed 4 nights in Feb 2024

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

6/10 Okay

Kyle

Liked: Cleanliness, staff & service
Hot tub was not functioning
Stayed 2 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Kyle,Thank you for your feedback. We're happy to see aspects of your stay were pleasant, and we apologize for any inconvenience with the hot tub. Your patience is appreciated. The next time you're in the area, please come see us again.Kind Regards,Mindy GardnerGeneral Manager

10/10 Excellent

Abbi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

James G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person that checked us in was very nice.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear James,Thank you for your great review and for giving us a perfect rating! It's wonderful to know our hospitable front desk agent left a memorable impression on you. Take care, and we hope you return the next time you visit Salt Lake City!Kind Regards,Mindy GardnerGeneral Manager

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I found the bed more comfortable than most and I felt all had been cleaned properly. Front desk staff was very nice.
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Patricia,Providing a clean and comfortable bed is one of the most important things we can do, and we're glad that yours fits the bill. We appreciate your comments regarding the service we provide and will be sure to pass them along to our team so they know how much they impressed you. Thank you for the five-star rating—we hope to see you again at Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel!Kind Regards,Mindy GardnerGeneral Manager

8/10 Good

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hospital where family relative is a patient - quiet comfortable wonderful room great mattress
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Joanna,From our comfortable accommodations to our convenient location, we're so happy to know that you enjoyed everything about your visit. The next time you visit the area, we hope you will keep us in mind for all your lodging needs. Kind Regards,Mindy GardnerGeneral Manager

10/10 Excellent

Ricky

Stayed 1 night in Feb 2024

8/10 Good

Kamran

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but they really need to improve their breakfast foods.
Stayed 3 nights in Dec 2023
Response from General Manager on 13 Feb 2024
Dear Kamran,Thank you for choosing Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel, and for sharing your review. While we are happy you enjoyed your stay overall, we are sorry you were disappointed with breakfast. We will be sure to review your concerns with our food services team and look forward to welcoming you back and impressing you further.Kind Regards,Mindy GardnerGeneral Manager

10/10 Excellent

Chrissandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay. Staff very friendly. Room was comfy. Thank you.
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Chrissandra,Thank you for your kind words! Providing excellent service and comfortable accommodations is our priority, and we're delighted that we could meet your expectations. We appreciate your feedback and hope to welcome you back to Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel, for another enjoyable stay in the future!Kind Regards,Mindy GardnerGeneral Manager

8/10 Good

Ottumn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The breakfast should be better!! It’s the same microwave breakfast every day
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Ottumn,It sounds like your experience with breakfast offerings didn't meet your expectations, and we're sorry to hear that. Your feedback is crucial in helping us improve, and we'll take your comments into consideration. Thank you for sharing your thoughts, and we hope to have the opportunity to impress you with improvements on your next visit.Kind Regards,Mindy GardnerGeneral Manager

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient check in Clean modern quiet
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Joanna,We're pleased you experienced an efficient check-in process and enjoyed our well-kept accommodations. Your satisfaction is our top priority, and we're glad to have met your expectations. It would be a pleasure to welcome you back to Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel, for another pleasant stay.Kind Regards,Mindy GardnerGeneral Manager

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Head scratching
No one at the front desk when we arrived. The manager came after we’d been there for a few minutes and said he was on a conference call, the internet was down, and someone will be with you in a few minutes. I made 2 trips out to my car and still waited. We love staying here so we’ll be back, but we found it odd.
Stayed 1 night in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Cindy,Thank you so much for the feedback, and we appreciate the high rating. That being said, we apologize for any service concerns during your visit, and we'll be sure to discuss your feedback regarding this matter internally, as we always want to ensure that we are providing the best experience possible. Please consider coming back to join us again in the future. Kind Regards,Mindy GardnerGeneral Manager

8/10 Good

Yahia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Jacuzzi/hot tub out of order & pool was cold, which is the whole reason I stayed at this motel. Breakfast was okay. Nice area, however, not a lot of services like food, stores, or gas stations close by, the closest food place is a 10 minute walk from hotel and everything else is farther. It was raining most of the weekend so it was miserable to walk anywhere.
Stayed 3 nights in Feb 2024
Response from General Manager on 7 Feb 2024
Dear Yahia,Thank you for reaching out to us. We understand you were looking forward to enjoying our jacuzzi and hot tub, and are truly sorry they were unavailable at the time. Our maintenance team will address that, and they'll also check our pool temperature. That said, we're glad our tasty breakfast and surrounding area were satisfactory. Your input is appreciated and we hope for a chance to make your next visit a better one.Kind Regards,Mindy GardnerGeneral Manager

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Luis,Thank you for being our guest at Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel, and for sharing your short, yet sweet review. We are delighted you enjoyed your stay and look forward to welcoming you back for another five-star experience.Kind Regards,Mindy GardnerGeneral Manager

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very cleanand the breakfst was adequate. The parking lot/neighborhood a little sketchy
Stayed 2 nights in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Michele,Your perfect rating is greatly appreciated. We're so happy to know that our clean accommodations and tasty breakfast left a positive impression on you! While we cannot control the surrounding area, please know that the safety of our guests is our highest priority, and we encourage our guests to reach out to our front desk if they have any concerns. Despite this, we hope you will come back to stay with us again in the future; we're confident we can deliver another great stay. Kind Regards,Mindy GardnerGeneral Manager

10/10 Excellent

Lisa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, helpful staff. Really appreciate them helping me out. Off the interstate and surprisingly quiet. Very clean. Good selection of pillows in room and nice linens.
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Lisa,Thank you so much for choosing to stay with us at Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our pristine accommodations and convenient location were some of the highlights of your trip. The pleasure was all ours, and we hope to welcome you back in the future.Kind Regards,Mindy GardnerGeneral Manager

8/10 Good

Nikiera

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here multiple times and each time has been clean, comfortable and welcoming. Staff is helpful, the breakfast is great and the location makes it easy to get on and off the highway. The only negative from this last trip was the jacuzzi was out of order and we weren't notified at check in so on the second night of our stay we were looking forward to that. We arrived at the pool to realize the jacuzzi was closed. Overall, we like this place a lot and would stay here again.
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Nikiera,Thank you for staying with us and for your feedback regarding our comfortable accommodations, helpful staff, and great breakfast. We apologize for any inconvenience caused by the hot tub being out of order and for not notifying you in advance. It's wonderful to know that you still enjoy your stay with us and would consider returning. We look forward to welcoming you back to Holiday Inn Express & Suites Salt Lake City South - Murray, an IHG Hotel, and providing you with an even better experience.Kind Regards,Mindy GardnerGeneral Manager

10/10 Excellent

Shantell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

JENS

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Stayed 4 nights in Jan 2024