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"Avoid like the plague!!! I was denied the check in because they state that are not working with hotels.com and demanded £140 for 2 nights. we founded ourselves in the position to find another extortionate hotel in the carnaval period. The hotel is a favela guarded by an armed security."

"Very helpful and friendly staff...EXCELLENT SERVICE"

"We enjoyed our stay at Portobello. The room and common areas were beautiful and well-kept. I would definitely stay there again. My only criticism was that the water was not working when I tried to use it in the early part of morning (around 2am), but was working fine other than that. "

"We had the room on the water, the balcony were we were was the highlight. room was so so no hot water, shuts off 10 pm to 6am. didn't go in main building or pool. restaurant very basic, staff tries, but not trained to western standards, always have to repeat order and they still got it wrong usually. 2 choices for breakfast, American or Columbian, bacon or sausage. Prices very reasonable, strong us dollar. extremely isolated, nothing close at all. it was ok for us, but just ok"

"Great place to stay. Great service . Beautiful installations ."

"The room was great! The hotel has a lot of character and is really unique! The staff was always pleasant and helpful as well! The only issues we ran into was that there was construction going on the hotel that would always start early morning, then there were also some issues with the water and it was unavailable. Other than that, it was an amazing stay and we'd be happy to come back! Maybe next time we can leave a 5 star rating!!"