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Reviews of Home2 Suites by Hilton Salem

3 out of 5
Home2 Suites by Hilton Salem
390 Hawthorne Ave Se, Salem, OR

Reviews

9.4

Exceptional

Rating 10 - Excellent. 154 out of 191 reviews" "
Rating 8 - Good. 21 out of 191 reviews" "
Rating 6 - Okay. 8 out of 191 reviews" "
Rating 4 - Poor. 6 out of 191 reviews" "
Rating 2 - Terrible. 2 out of 191 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a queen studio, and it was clean, very well designed and comfortable. We had plenty of space (for the 2 of us) and everything we wanted. I recommend it and would stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Ashley

Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff. 💛
Stayed 1 night in Apr 2024

8/10 Good

Staci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not good
Stayed 2 nights in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast was very good, and the full kitchen was nice and well stocked.
Stayed 1 night in Mar 2024

10/10 Excellent

Mahendra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

10/10 Excellent

Bryan Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and customer service is excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Violet, Josh, and Miracle, were absolutely exceptional. Thank you. 🙏
Stayed 1 night in Apr 2024

10/10 Excellent

Jayne, Bellingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister had a ground floor room and a weird whistling sound came through the entry door off and on all night long. The staff said there are some issues with the ventilation system in the building. Not sure this is a fixable problem. Our room on the second floor was fine.
Stayed 3 nights in Apr 2024

10/10 Excellent

Yuliia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Tanya

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Josh was really helpful and also a nice person to our family. Great price, Great amenities, They also offer Baby Cribs upon request.
Stayed 1 night in Mar 2024

10/10 Excellent

Haiyan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great hot breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Georgene

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Breakfast was wonderful. The room very comfortable and clean. We will consider these properties again.
Stayed 1 night in Mar 2024

10/10 Excellent

Aibek

Travelled with family
Very good
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean and new hotel. I arrived late and left early which didn't allow me to fully enjoy the spacious suite and the hotel amenities. I look forward to a future stay to take full advantage of this great hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Irving

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable. Would stay again
Stayed 7 nights in Feb 2024

10/10 Excellent

Natalie

Stayed 1 night in Feb 2024

8/10 Good

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Feb 2024

10/10 Excellent

Elsa

Stayed 1 night in Feb 2024

10/10 Excellent

cynthia

Stayed 2 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay very clean and updated
Stayed 2 nights in Jan 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed there before and the room was great and the employees were all super friendly so when we had to make a late night emergency trip for our sick college kid who ended up in the ER we booked a room here around 9pm on the drive up. We checked in around 11 to get our keys and headed to the hospital. After being at the ER until 7:30am and not getting back to our hotel around 8 we asked the extremely friendly guy at the front desk if it would be possible to get a late checkout and he was gracious and gave us until 12:30, which we were thankful for. Then he went above and beyond and called us just a bit later to tell us he arranged to give us until 2pm so we could get some sleep. It kills me that I can’t remember his name, but he was working front desk the morning of Jan 20th. Not many places have employees that care enough to do something nice like that and it was very much appreciated after a long exhausting night. Would definitely recommend this place solely based on the employees, but the rooms are nice and quite comfortable too. Thanks for making a bad night a good experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will stay here every time we are in Salem!
Absolutely wonderful! This will be our home when we visit Salem! Our home away from home!
Stayed 5 nights in Dec 2023

6/10 Okay

Kirk

Stayed 1 night in Dec 2023

10/10 Excellent

Elisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and common area. Nice pool. Fitness centre has a peloton. Fast easy check in and out. Breakfast is a hot breakfast, sausages, eggs, make your own waffles, cereal, yogurts, fruits. Ample easy parking.
Stayed 1 night in Dec 2023

8/10 Good

Sean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was inconsistent depending who was doing it. When breakfast was done properly it was good. Coffee is also good. The hotel is very clean.
Stayed 4 nights in Dec 2023

10/10 Excellent

Kimberlynn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids stayed there and the entire time, they loved it and were so welcomed by the staff and the rooms were clean and they loved everything! They will be staying again for the Christmas holidays.
Stayed 6 nights in Nov 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jesse, Seattle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Josh at the front desk was very helpful and friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

markhuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 2 nights in Oct 2023

10/10 Excellent

Micheal

Stayed 1 night in Oct 2023

10/10 Excellent

Ming, bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
New and clean
Stayed 1 night in Oct 2023

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ernest

Stayed 1 night in Oct 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful. The room was clean but had several large stains in the carpet. Cleaning staff were very nice but never cleaned our room during the stay. They did provide clean towels. Breakfast was good. Overall 4 out of 5.
Stayed 3 nights in Oct 2023

10/10 Excellent

Desiree

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Pool was rather on the cold side. But kids still enjoyed it!
Stayed 1 night in Oct 2023

10/10 Excellent

KAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Sep 2023

10/10 Excellent

Cassandra

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff. They were super nice and accommodating. Pool and hot tub was clean and relaxing.
Stayed 1 night in Sep 2023

10/10 Excellent

Bryan

Stayed 1 night in Sep 2023

10/10 Excellent

Samuel

Stayed 1 night in Sep 2023

10/10 Excellent

Ken

Stayed 1 night in Sep 2023

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Good area in room to work
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
A great pool!! Violet did a above and beyond job on making us feel welcome and my kids happy !! They recommend amazing things that made our vacation way better ! amazing tips for the fair and local eats !! Serious A Violet is a positive and great employee to representing your company
Stayed 1 night in Sep 2023

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel@
Stayed 1 night in Aug 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Elyse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Keith

Stayed 9 nights in Dec 2022