Indoor pool, 3 outdoor pools
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Reviews of Iberostar Saidia

5 out of 5
Iberostar Saidia
Hotel Med Azur S.A. BP 331, Station Balneaire Saidia, Saidia

Reviews

7.4

Good

Rating 10 - Excellent. 42 out of 153 reviews" "
Rating 8 - Good. 59 out of 153 reviews" "
Rating 6 - Okay. 24 out of 153 reviews" "
Rating 4 - Poor. 15 out of 153 reviews" "
Rating 2 - Terrible. 13 out of 153 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Stefa A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, accommodations, settings, cleanliness and communal restaurant continue to be a plus consistently as we stayed in 2013, 2014, 2022 and 2023. At times overcrowding was an issue. This last stay was marred by unacceptable construction noise on bloc 2, story 2. I had to speak to workers and at the desk that not even informing guests of this more than hour long din was just checked unacceptable.
Stayed 8 nights in Jul 2023

8/10 Good

Hassan

Travelled with family
Liked: Staff & service, property conditions & facilities
Food the same every day no change . Breakfast stuff very slow to make one omelette long-standing
Stayed 5 nights in Jul 2023

2/10 Terrible

Chaimae

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The services were horrible, nobody gave us any information about reservations for restaurants or where to get food from. We had to figure out everything on our own. If you call into reception they would ignore your request and just not show up (we requested water and none showed up). The buffets were catastrophic, super crowded with kids roaming around with no supervision. And and top of it all, me and my family members got diarrhea from eating in the buffet.
Stayed 5 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2022

8/10 Good

Btissam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing, the staff are very friendly and polite
Stayed 5 nights in Jun 2022

8/10 Good

Oualid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

amine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay very safe. The staff are nice
Stayed 5 nights in Jun 2022

10/10 Excellent

Zaineb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

4/10 Poor

Sara

Travelled with family
Liked: Property conditions & facilities, room comfort
We spent 3 nights in the hotel and did not have a proper meal They told us upon arrival the bar near the swimming pool is open 24H while it is close from 5:30 pm
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent hôtel
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019

10/10 Excellent

LE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The last 2 days I was there, my room had a sewer smell. I notified front desk and they “rectified” the problem by lighting essential oils in the room. It helped with the smell but it came back the next day. I was in room 1154. Not sure if other rooms had the same problem
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very expensive, my family and I didn't got what 4
At arrival nice stuff meet us at the front.They tryed to accommodate good us as they could. My mother is an elderly woman and they provided us with a wheelchair that its really old and rustic, but they had no otherwise. We travelled to the hotel 12 hours from Asikah, and At arrival we arrived around 7:40 pm and we could got to reserve at any of hotel restaurants because it required 24hs ahead booking. We managed to eat at buffet late that night. The only booking we got is at Marakesh restaurant at 21:00 nect day, because that only time they could got ud. We took what we got and when we show up at 21:30 next day the front personal was not happy and he wanted to seat us on 3 separated table, but I insisted that we are family and we need to seat together. The sad part after all the hassle to have one table, the foot didn't show up Untill olmost 22:30 ; the steak uncoked & fish was cold The Gym is a big mess, very old outdated machines. My daughter call the technician to look at treadmill but no help because the machine was so old and rustic. For hotel like that it's a shame. This trip was a family reunion that my family and I looking to have this getaway every time. My mom and brother are living in Morocco, my sister & family came from Germany, my daughters & granddaughter & I we flew from Alberta Canada. The entairtenement stuff are great also all stuffs at hotel a special thanks for the hard work and big smile. Whithout them we couldhad a horrible stay.
Stayed 3 nights in Jul 2018

8/10 Good

Abdelaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Amazing resort
Stayed 6 nights in Jul 2017

8/10 Good

Khanam, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful family resort
It was very nice, all inclusive, nice lunch buffet and dinner , 5 pools nice beach, friendly staff. All day / night entertainment, bit noisy because of the music played all the time .

10/10 Excellent

abdoul, boston mass

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice but the only thing need some emprov is the bed is not comfortable

10/10 Excellent

abdoul boston , boston mass

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
I will recommend this hotel 100% for every one looking for the quite time and relaxing is very good hotel the only things I do not like that the bed is not that comfortable it's keep moving during your sleeping time other than that every things was excellent

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Where are the smiles?
Booking a 5* all inclusive, my expectations were quite high.....however, this was immediately quashed at the point of check in. The staff on the front desk were surly at best....generally though were quite rude. I think perhaps they didn't speak English....so they ignored me and spoke instead to my (Moroccan) husband. I think if there was a way to make the experience as complicated as it could be, they would find a way to do it. For example, I wanted to have a massage at the spa, so I asked reception for a brochure (as there was no information in the room). They said they had run out. So I went to the spa....made an appointment there and told me I had to go and pay at reception and come back to them with the receipt before my massage ....it was just s little annoying (as I would just have expected it to be charged to the room). However, the facilities were good. Swimming pool area was well looked after, spa was nice (not 5* star, but was good). The food was pretty good....though after 4 or 5 days, it was getting a bit samey....though I suppose most of these places were like this. The hotel also has a private beach, which really is the highlight....beautiful sandy beach, wonderful views. Overall, mixed feelings about this place....but what let the hotel down is the poor customer service .....come on Iberostar smiles are for free!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible staff
Really is a 2 star hotell i dont know how got 5 stars because service is very very bad and have to wait for a very long time to have an answer or check-in or check-out really choose another hotell because you will pay for nothing very bad experience

10/10 Excellent

adnane, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good except poor service

4/10 Poor

Alfredo, New Jersey, USA

Disliked: Property conditions & facilities, room comfort
Do Your Homework Before Staying Here
The hotel is beautiful if you like cigarette smoke in the lobby 100% of the time. Second hand smoke is a problem as the smell never goes away and only smokers get to enjoy the lobby. There was ash everywhere and I was disappointed that the staff did not take the time to clean the tables after the smokers left. The air conditioning did NOT work the entire time I was there. My travel partners had issues with room keys not working after the 7th time getting a different key. The food was very good if you like a cafeteria style ambiance which I was fine with. The internet connection was horrible as the signal dropped every 10-15 seconds and there is a 25' x 25' area where you can get internet if and when it works. Overall I would not stay here again. Oh, did I mention that the sewer was backed up and the hotel entrance was closed with the smell of fecal matter emanating in the air for quite some distance. Other than this complaints, the hotel wasn't that bad.

8/10 Good

Farida, Florida, USA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My stay at Iberostar!
The hotel is nice overall. However, customer service needs great imporvement. The staff in recepetion was uncooperative at all. I had booked a 2 nights over the interent and I was very sick and I could not make it the day I was supposed to come. So I made it the next day. The staff at reception refused to give me an extra night instead of the one I lost. So I ended up paying for 2 nights and I only spent one night! Also the bedrooms are Very beautiful but the beds are very uncomfortable and poor! There should be nicer and more comfortable beds as well as double beds. This is a 5 star hotel and the beds are not by far a 5 star level. Overall the customer service needs improvement and beds need to be upgraded for sure! Thank you very much!

10/10 Excellent

Alexandre

Stayed 3 nights in Aug 2023

6/10 Okay

Sana

Liked: Cleanliness, property conditions & facilities
La nourriture était nulle !!
Stayed 2 nights in Jul 2023

2/10 Terrible

Soumia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Extrêmement déçus !!
Nous avions effectué plusieurs séjours à l’hôtel IBEROSTAR de Sadia il y a quelques années et c’était plutôt satisfaisant mais à notre dernier séjour d’il y a quelques jours nous avons constaté que l’hôtel est devenu un lieu qu’on pourrait surnommé hôtel low cost alors que que avons payé 300€ par nuit pour une chambre double pour 2 adultes et un enfant. L’hôtel a privilégié la rentabilité au confort de ses clients en effectuant un remplissage “vannes ouvertes” !! Des queues interminables pour accéder aux buffets, nous n’avons pas pu déjeuner ou goûter à plusieurs reprises, quant au dîner il fallait se rendre très tard (après 21h) pour éviter la foule ! Notre chambre était plus que basique et très médiocre ! Nous n’y retournerons plus ! A fuir ! Nous devons reconnaître la gentillesse et le dévouement du personnel qui semblait épuisé mais courageux !! La Direction de l’hôtel doit revoir sa copie et prendre plus soin de son personnel et de sa clientèle si elle veut la garder et non pas penser qu’à remplir “son tiroir caisse” !!
Stayed 2 nights in Jul 2023

4/10 Poor

Nicolas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le pire hotel depuis bien longtemps
Nourriture fade, longues files d’attentes au buffet ( jusqu’à 10 minutes selon les plats), salle à manger tres bruyante, wifi médiocre (quand on a la chance de se connecter), les essuis sont pris au matin et ramener en fin d’après-midi (donc on peut oublier la douche en journée, boissons imbuvables en journée (entre tiède et chaud), on veut nous impser des heures pour le buffet (petit dejeuner de 9h30 à 10h15, puis dejeuber à 14h30, le top quand on a une felme enceinte). Je crois qu’il s’agit d’une de mes pires expériences hôtelières, et pourtant je fait plus de 50 nuitées par an à différents hotels. Il ne mérite absolument pas ces 5 étoiles…
Stayed 3 nights in Jul 2023

10/10 Excellent

Zouhair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La mejor en saidia precio y calidad
Stayed 1 night in Jul 2023

8/10 Good

Geoffrey

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bel établissement, un peu supeuplé de gens sans savoir vivre mais c'est indépendant de l'hôtel. Manque de propreté dans les chambres
Stayed 14 nights in Jun 2023

8/10 Good

Jihane

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Bon séjour mais la cuisine pas top
Chambres propres, par contre la qualité du linge de lit laisse à désirer. Ambiance sympathique. Mais le point noir du séjour c'est la nourriture est de mauvaise qualité.
Stayed 4 nights in Jun 2023

6/10 Okay

Faouzi

Stayed 2 nights in Jun 2023

8/10 Good

AMAL

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Le personnel vraiment trop gentil, souriant et super agreable. La mer qui se trouve juste a cote de lhotel vraiment top. Le menage dans les chambres cest ce que jai le moins apprecie ainsi que la variete des repas et parfois la musique est beaucoup trop forte. Par contre les animations au top
Stayed 7 nights in Sep 2022

8/10 Good

messaouda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel est adorable et serviable mais aucune proposition d activité en dehors de l hôtel
Stayed 16 nights in Aug 2022

8/10 Good

jeanne

Stayed 7 nights in Aug 2022

2/10 Terrible

Amina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022

8/10 Good

Kawtar

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2022

8/10 Good

Naziha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Détente en famille
Séjour agréable et personnel sympathique L’hôtel, le self, et les infrastructures sont très bien, et bien entretenus Un point négatif est le débit d’eau qui va considérablement diminuer entre 18 et 21h et pour se laver les cheveux fallait le faire à l’eau froide
Stayed 11 nights in Jul 2022

8/10 Good

Emina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay overall
The check in was very smooth and the staff were both helpful and welcoming. The hotel had a great pool area and the beach was just a short walk over the beach walk. The food was good and the fruit section was the favourite with tasty melons. The Moroccan hamam experience was a great experience and must try! Check out was smooth and we could store our luggage until pick up arrived. It would be ideal if the gift shop was a little bit larger with traditional clothing for both men and females, also some Moroccan teapots would have been good to see for sale! It would have been amazing if ice cream from known brands were sold in the shop as well :)
Stayed 2 nights in Jun 2022

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to be, the best hotel in all the city, I felt like home, everyone is nice, from the receptionist to the director, hotel renovate many things this year, and what liked the most their care on environment protection. Keep going guys, so proud to see that things in 🇲🇦
Stayed 1 night in Jun 2022

10/10 Excellent

Jawad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juste la connexion qui beug rien d'autre à dire parfait hôtel
Stayed 6 nights in Jun 2022

4/10 Poor

Morad, Frankfurt am Main

Liked: Cleanliness
Disliked: Property conditions & facilities
Das Iberostar war leider bei meiner Ankunft aus Deutschland geschlossen, obwohl ich ein Monat zuvor gebucht und bezahlt hab.Erst nach meiner Ankunft wurde mir das von einem Parkwächter mitgeteilt das es geschlossen sei.Bin immer noch sehr schockiert.Ich wurde schließlich in ein anderes Hotel mit schlechterem Strand Abschnitt ein paar Kilometer weitergeleitet.Was schnell und problemlos funktionierte !Schade das man so mit seinen Kunden umgeht.Über eine schriftliche Benachrichtigung das das iberostar geschlossen sei, hätte ich mich gefreut, es war 30 Tage Zeit gewesen mich zu informieren.
Stayed 3 nights in Sep 2021

10/10 Excellent

LAMHANNAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Notre séjour s'est bien passé. Je voulais manger du sushi mais on nous a emmené au restaurant fasi mais il n'y avait pas de différence entre ce dernier et le restaurant normal mais en moins de choix.
Stayed 2 nights in Jul 2021

8/10 Good

Mezian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Rachid

Travelled with family
Liked: Staff & service, room comfort
Séjour satisfaisant, infrastructures non entretenues (terrain de foot avec des trous partout au niveau de la clôture, c'est dangereux), restauration toujours moyenne.heureusement que l'emplacement est magnifique et que le personnel est très sympa, mention spéciale pour FATIMZAHRA à l’accueil.
Stayed 5 nights in Jul 2021

2/10 Terrible

Moussa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel a l écoute plage privée l animation
Stayed 3 nights in Jun 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hôtel bien situé, très proche de la mer.
Personnel serviable, très sympathique et accueillant. Chambre fonctionnelle. Idéal pour les familles. Accès à la plage facile et très agréable. Nourriture très décevante. Deux grandes piscines, la première très animée et l’autre plutôt calme. Ne mérite pas un 5 étoiles. SPA à tester. Son personnel est très sympathique et aux petits soins.
Stayed 7 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Bouamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mauvaise foi
Prenez des vidéos et des photos de votre chambre avant le check out car il est possible qu'on vous accuse de dégradations, sans que vous en soyez à l'origine. Après leur enquête, ils sont même pas capable de s'excuser sûrement pour une question de fierté. C'est 1ère et dernière fois qu'on met les pieds là bas.
Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019