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Reviews of Sheraton Grand Sacramento Hotel

4 out of 5
Sheraton Grand Sacramento Hotel
1230 J St, Sacramento, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 494 out of 1002 reviews" "
Rating 8 - Good. 255 out of 1002 reviews" "
Rating 6 - Okay. 116 out of 1002 reviews" "
Rating 4 - Poor. 75 out of 1002 reviews" "
Rating 2 - Terrible. 62 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service
Only a few blocks from Golden 1. Perfect to walk to our concert
Stayed 1 night in May 2024

8/10 Good

Temeka Nelson

Liked: Staff & service
Stayed 1 night in May 2024

4/10 Poor

Bahadir

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The beds are not Queen so an adult and only a small child could barely fit in them. Not for families.
Stayed 2 nights in May 2024

2/10 Terrible

Yelena

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Two bed room was not available till 9 pm and we were there for 2 days only. Launch club room had no milk or coffee not to mention food. In restaurant we had to wait 45 min for dish to arrive so we left before it could be served. We had commitments that were time sensitive . Pool was under construction and it was 91F outside
Stayed 1 night in May 2024

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the DOCO and plenty of restaurants as well as old Sacramento. Nice, clean, hotel with a great staff.
Stayed 2 nights in May 2024

10/10 Excellent

Misty, Corona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet parking does not guarantee your car is safe while parked. We were worried all night. Our car was ok thank goodness.
Stayed 1 night in Apr 2024

8/10 Good

jeena

Stayed 1 night in Apr 2024

4/10 Poor

Amy, Herald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Adina

Stayed 1 night in Apr 2024

6/10 Okay

Pete

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Did not like having to pay $30 to park, pool was empty--should have been told about this at check in. Tried to get room close to my son's (he checked in at same time), that didn't work either, my room on 19 th floor and his on the 6 th.
Stayed 1 night in Apr 2024

4/10 Poor

JASON

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were a few issues with my stay this time. I got a email saying that we could check in early. So I responded yes and that I would check in by noon. We get there at 1 and the front desk says they don’t have the room I reserved. Only a 2 queen room. So we unhappily accepted it after complaining for a couple minutes. We then got changed into our swimming suits and went to the pool. It was empty. No water at all. Not cool at all. The shower in the room had no soap in dispensers. And also, parking is across the street in a garage that charges $25 per night. I love the location of the hotel for restaurants, breweries and concert venues.
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Stayed 1 night in Apr 2024

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Daniela

Travelled with family
Super friendly people
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room to stay for a work event. Didn’t like that the bedding was all separate layers of sheets, rather than duvet with cover. Got bunched up in the night. But other than that, a great stay.
Stayed 1 night in Feb 2024

8/10 Good

Erin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay for theater
We always stay here when attending live theater at the Performing Arts Center across the street and it never disappoints. The service at checkin is polite and efficient. Valet parking and luggage handling were a godsend. Dinner in the Public Market Bar was tasty and fast. The bed was super comfortable. The room quiet. A great stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Liked: Amenities, property conditions & facilities
Everything was good nice staff and clean rooms
Stayed 2 nights in Feb 2024

10/10 Excellent

Jettie

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, beautiful and clean
Stayed 1 night in Feb 2024

8/10 Good

Larry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A convenient hotel for downtown Sacramento, close to the Capitol buildings. Parking will cost $30 per day and is a short walk across the street. Clean room, and on the 24th floor it was nice and quiet. No morning breakfast though.
Stayed 2 nights in Jan 2024

6/10 Okay

Tiffany

Travelled with family
Disliked: Cleanliness, amenities
Extremely overpriced for a very average room. The room was comparable to a Holiday Inn Express but we paid a luxury hotel rate! We selected this hotel because of the proximity to downtown restaurants and attractions. If we had to do it again we would rent a car and drive into the downtown area. Our rooms were VERY overpriced. In addition, the area surrounding the hotel felt very unsafe after dark.
Stayed 1 night in Feb 2024

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful Stay
This trip was a quick weekend trip to the PBR in Sacramento, CA. The hotel staff and hotel it self was clean and amazing. The only suggestion I would make is replace the pillow with more firm pillows. I had 2 pillows and it seemed as if I was as laying flat on the bed. Other than that I really enjoyed the stay.
Stayed 1 night in Feb 2024

2/10 Terrible

Ju Kyung

Disliked: Cleanliness, staff & service, property conditions & facilities
Bath tub and towels were not sanitary. Water pressure was very low.
Stayed 1 night in Jan 2024

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

teresa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it will stay again, best thing was the female front desks people and a make waiter at night, he was tipped well because he was amazing, I really mean it.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ioana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my room on the 6th floor of this hotel, very pleasant room design. The main lobby feels pleasant and welcoming. Easy acces to good restaurants and downtown touristic places like the Capitol, the Stanford Mansion and the main cathedral.
Stayed 4 nights in Jan 2024

8/10 Good

Clint, Carmichael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, I found it a noisy at night. Which made it difficult to sleep
Stayed 1 night in Jan 2024

6/10 Okay

Shaquisha, Hayward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Maria Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the quick chk in and the location . Very close to convention center . Staffs very nice .The place is in downtown which is so convenient . AYCE Breakfast was great
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service
Very bad customer service
I booked a king size bed and they gave me queen size bed because I’m not a member of marriott bonvoy.
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Taryn

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Our room was simple, clean, and very quiet. The bed was comfortable. The employees very welcoming and were able to answer any questions. The restaurant was excellent.
Stayed 1 night in Dec 2023

8/10 Good

Rhodora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

debby

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
dd
Stayed 3 nights in Dec 2023

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was knowledgeable about the area
Stayed 5 nights in Nov 2023

8/10 Good

Mary-Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Martha, san ysidro

Stayed 4 nights in Oct 2023

10/10 Excellent

sandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

John

Stayed 1 night in Nov 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff environment
Stayed 4 nights in Oct 2023

10/10 Excellent

John, CORVALLIS

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding property but some sketchy areas nearby.
Stayed 3 nights in Oct 2023