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Reviews of Holiday Inn Express & Suites Elk Grove West I-5, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Elk Grove West I-5, an IHG Hotel
2460 Maritime Drive, Elk Grove, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 490 out of 1001 reviews" "
Rating 8 - Good. 278 out of 1001 reviews" "
Rating 6 - Okay. 111 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 53 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jee

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

MARI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
place was very nice clean, staff was very nice upon checking IN... breakfast was great
Stayed 1 night in Apr 2024
Response from Sophie on 29 Apr 2024
Dear MARI,Thank you so much for the feedback and especially for choosing to stay with us time and time again. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We are very pleased that we reached our goal of delivering a superior level of service to you on your stay. We look forward to your next visit! Sincerely,Sophie RamzanGeneral ManagerHoliday Inn Express & Suites Elk Grove

10/10 Excellent

Miracle

Very clean and well-maintained.
Stayed 1 night in Apr 2024
Response from Sophie on 29 Apr 2024
Dear Miracle,First thank you so much for choosing to stay with Holiday Inn Express. We appreciate your great rating. Please come back and stay with us in the future.Yours in hospitality,Sophie RamzanGeneral ManagerHoliday Inn Express & Suites Elk Grove

6/10 Okay

Victor

Travelled with partner
Liked: Cleanliness, staff & service
The staff was amazing. The property needs a refresh. Our room was next to the elevator. It was constantly noisy. The hot tub was not heated. For 200.00 per night we expected more. But again. The staff and breakfast were wonderful.
Stayed 2 nights in Apr 2024
Response from Sophie on 23 Apr 2024
Dear Victor,Thank you for staying with us.We have installed a new heater in the spa and are working on the heater to accommodate the heat needed for the spa.We hope to welcome you back again very soon!Sincerely,Sophie RamzanGeneral ManagerHoliday Inn Express & Suites Elk Grove

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nicely run. Spacious room and great amenities. The only problem was that the hot tub wasnt hot, but even then it was still comfortable and relaxing.
Stayed 7 nights in Apr 2024
Response from Sophie on 23 Apr 2024
Dear Zoe,Thank you for staying with us.We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!Sincerely,Sophie RamzanGeneral ManagerHoliday Inn Express & Suites

10/10 Excellent

Venessa, Elk Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were absolutely beautiful and I loved all the dove supplies!
Stayed 1 night in Mar 2024
Response from Sophie on 23 Apr 2024
Dear Venessa,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Sincerely,Sophie RamzanGeneral ManagerHoliday Inn Express & Suites Elk Grove

10/10 Excellent

Megan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front office staff were very nice and helpful. Convenient location. Relaxed vibe with delicious breakfast. We utilized multiple amenities including, pool, continental breakfast, and laundry. Would definitely stay here again
Stayed 7 nights in Mar 2024
Response from Sophie on 23 Apr 2024
Dear Megan,There is only one word to describe your feedback, EXCELLENT! We truly appreciate you taking the time to write us a great review. Our team was thrilled to read your comments. Thank you so much for the feedback and especially for choosing to stay with us time and time again. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We are very pleased that we reached our goal of delivering a superior level of service to you on your stay. We look forward to your next visit! Sincerely,Sophie Ramzan General ManagerHoliday Inn Express & Suites Elk Grove

6/10 Okay

Merissa

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area and nice room. We had a room next to the elevator and it was amazingly quiet. Only noise from the elevator we could hear was when we were in the bathroom. Very well set up. I was disappointed that the windows let in some noise from outside. Also would have enjoyed some herbal tea options in the lobby for available hot drinks.
Stayed 1 night in Mar 2024
Response from Sophie on 23 Apr 2024
Dear Leticia,Thank you for staying with us and the good rating.We appreciate your feedback and suggestions.We hope to welcome you back again very soon!Sincerely,Sophie RamzanGeneral ManagerHoliday Inn Express & Suites Elk Grove

10/10 Excellent

Cindy

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

YANNY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this property should not allow their employee/guest smoke infront of the main entrance. When the door was opened the entire hotel smells from the hallways from first floor to third floor.
Stayed 1 night in Mar 2024
Response from Sophie on 23 Apr 2024
Dear Yanny,Thank you for staying with us and the great rating.We appreciate your feedback and suggestions.We hope to welcome you back again very soon!Sincerely,Sophie RamzanGeneral ManagerHoliday Inn Express & Suites Elk Grove

10/10 Excellent

Adriana

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from souzan on 8 Mar 2024
I’m glad that our staff made your experience great. Thank you for the 5 star review, hope we can serve you again in the nearest future

8/10 Good

MIchael

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Care Team on 6 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 6 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Sherry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating. When checking in the clerk asked what floor I wanted to be on. Since it was 3 floors and there’s an elevator I chose the 3 floor. The room was clean. The tub has a little enamel wearing away in the bottom but other than that everything else was good. Nice breakfast with omelettes as well as scrambled eggs, pancakes, bacon, sausage and biscuits and gravy along with other assorted breakfast items.
Stayed 2 nights in Feb 2024
Response from souzan on 1 Mar 2024
Thank you very much for your feedback! I am glad that you enjoyed the stay. We appreciate your business and we hope to serve you again in the future

10/10 Excellent

Amha

Liked: Cleanliness, staff & service, property conditions & facilities
Bast
Stayed 1 night in Feb 2024
Response from souzan on 23 Feb 2024
I’m glad that our staff made your experience great. Thank you for the 5 star review, hope we can serve you again in the nearest future

8/10 Good

Chelzie

Travelled with family and small children
Liked: Staff & service
Check in staff was very friendly. The room however… there’s stains on some furniture, shower floor feels like it’s falling in and dangerously slippery, low shower head, toiletries provided in the shower look old and moldy & not a lot of tv show options with horrible volume control. Positive side about the room is that it’s a very nice size with lots of storage space.
Stayed 1 night in Feb 2024
Response from souzan on 13 Feb 2024
I’m glad that our staff made your experience great. Thank you for the 4/5 star review, hope we can serve you again in the nearest future

10/10 Excellent

Pagatia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer service very efficient
Stayed 1 night in Feb 2024
Response from souzan on 6 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express ELK GROVE WEST I-5.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

2/10 Terrible

cecilia

Disliked: Amenities, property conditions & facilities
Customer service leaves much to be desired. Wouldn’t recommend this place to my worst enemy!
Stayed 1 night in Feb 2024
Response from souzan on 6 Feb 2024
We sincerely apologize that your experience did not meet your expectations or our standards regarding Late cancelation policy. Thank you for your feedback

10/10 Excellent

Silver

Liked: Cleanliness, staff & service, property conditions & facilities
Very good 😊
Stayed 1 night in Feb 2024
Response from souzan on 6 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express ELK GROVE WEST I-5.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
When you're traveling on I 5 this hotel is very convenient. Easy on and off the freeway, close to a gas station and you can walk to grab a bite. It is clean, safe, quiet, great comfortable bed and breakfast included.
Stayed 1 night in Feb 2024
Response from souzan on 6 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express ELK GROVE WEST I-5.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Good

Arfel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Al

Travelled with family
Staff was chill. We had a speed bump trying to get our room cleaned but it all got settled. Breakfast was delicious.
Stayed 1 night in Jan 2024
Response from souzan on 26 Jan 2024
I’m glad that our staff made your experience great. Thank you for the 4/5 star review, hope we can serve you again in the nearest future

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bathroom door was very noisy when opening and closing. Door hinges needed lubrication. The breakfast was tasty and hit the spot for my journey home...
Stayed 1 night in Jan 2024
Response from souzan on 16 Jan 2024
Thank you for bringing this issue to our attention. We will work with our staff to solve it as soon as possible, Feedback like yours help us improve our service. Thank you for the feedback and please give us a chance to serve you better in your next visit.

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 12 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Tatiana

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Run down facility
Stayed 2 nights in Oct 2023
Response from souzan on 10 Jan 2024
We sincerely apologize that your experience did not meet your expectations or our standards. Thank you for your feedback.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from souzan on 10 Jan 2024
thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to see you again in the nearest future.

4/10 Poor

Vicki

Stayed 1 night in Jan 2024
Response from souzan on 10 Jan 2024
We sincerely apologize that your experience did not meet your expectations or our standards. Thank you for your feedback.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient off the highway.
Stayed 1 night in Dec 2023
Response from souzan on 7 Jan 2024
I’m glad that our staff made your experience great. Thank you for the 5 star review, hope we can serve you again in the nearest future

6/10 Okay

Karen

Stayed 1 night in Dec 2023
Response from souzan on 31 Dec 2023
We greatly appreciate your review and thank you for sharing your experience with us! We look forward to serve you better again in the future

10/10 Excellent

MARY, BURBANK

Stayed 1 night in Dec 2023
Response from Customer Care Team on 30 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Griselda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from souzan on 28 Dec 2023
I’m glad that our staff made your experience great. Thank you for the 5 star review, hope we can serve you again in the nearest future

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from souzan on 28 Dec 2023
I’m glad that our staff made your experience great. Thank you for the 5 star review, hope we can serve you again in the nearest future

10/10 Excellent

Megan

Stayed 1 night in Dec 2023
Response from Customer Care Team on 30 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Will

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from souzan on 28 Dec 2023
I’m glad that our staff made your experience great. Thank you for the 3 star review, hope we can serve you again in the nearest future

6/10 Okay

Joseph

Stayed 2 nights in Dec 2023
Response from Customer Care Team on 12 Jan 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and efficient at check in and check out. The hotel and rooms were clean. The beds were super comfortable and perfect after a long day of traveling. We were missing some linens for the pullout couch and the staff quickly brought what was needed to our room. Good breakfast in the morning with lots of options. Enjoyed our stay.
Stayed 1 night in Dec 2023
Response from souzan on 23 Dec 2023
I’m glad that our staff made your experience great. Thank you for the 5 star review, hope we can serve you again in the nearest future

10/10 Excellent

MARY, BURBANK

Stayed 1 night in Dec 2023
Response from souzan on 7 Jan 2024
I’m glad that our staff made your experience great. Thank you for the 5 star review, hope we can serve you again in the nearest future

6/10 Okay

Tammy

Stayed 1 night in Dec 2023
Response from souzan on 18 Dec 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express ELK GROVE WEST I-5.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 1 night in Nov 2023
Response from souzan on 16 Dec 2023
I’m glad that your experience with us was great. Thank you for the 5 star review, hope we can serve you again in the nearest future

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a place worth going to
No service was provided even ask for ask for towels to be refilled not done
Stayed 5 nights in Dec 2023
Response from souzan on 15 Dec 2023
Thank you for bringing this issue to our attention. We will work with our staff to solve it as soon as possible, Feedback like yours help us improve our service. Thank you for the feedback and please give us a chance to serve you better in your next visit.

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice and comfortable and breakfast was a wonderful bonus. Staff are nice and helpful. The only thing I didn’t like was their key card system.
Stayed 1 night in Dec 2023
Response from souzan on 12 Dec 2023
I’m glad that our staff made your experience great. Thank you for the 5 star review, hope we can serve you again in the nearest future

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, clean and well located motel. All good.
Stayed 1 night in Nov 2023
Response from souzan on 5 Dec 2023
Wow! Thank you so much for the feedback! I’m glad you enjoyed the stay .We appreciate your business and we hope to serve you again in the future.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!
It’s was a perfect stop on my drive to CA. Convenient and very nice!
Stayed 1 night in Nov 2023
Response from souzan on 5 Dec 2023
Wow! Thank you so much for the feedback! I’m glad you enjoyed the stay .We appreciate your business and we hope to serve you again in the future.

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient; close to everything. Staff: excellent
Stayed 3 nights in Nov 2023
Response from souzan on 29 Nov 2023
I’m glad that our staff made your experience great. Thank you for the 5 star review, hope we can serve you again in the nearest future

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from souzan on 18 Dec 2023
I’m glad that our staff made your experience great. Thank you for the 5 star review, hope we can serve you again in the nearest future

4/10 Poor

Julia

Stayed 1 night in Nov 2023
Response from souzan on 16 Dec 2023
We sincerely apologize that your experience did not meet your expectations or our standards. Thank you for your feedback.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of USB ports.
Stayed 1 night in Nov 2023
Response from souzan on 29 Nov 2023
I’m glad that your experience was great. Thank you for the 4/5 star review, hope we can serve you again in the nearest future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Nov 2023
Response from souzan on 21 Nov 2023
I’m glad that your experience was great. Thank you for the 5 star review, hope we can serve you again in the nearest future

10/10 Excellent

Anelyn

Travelled with group
Stayed 1 night in Nov 2023
Response from souzan on 21 Nov 2023
Wow! Thank you so much for the feedback! I’m glad you enjoyed the stay .We appreciate your business and we hope to serve you again in the future.