Exterior

Reviews of Holiday Inn Express Hotel & Suites Lincoln, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 592 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 84 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Nice lady at checkin
Stayed 1 night in May 2024

6/10 Okay

Weston

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman that checked us in was Very, very helpful, friendly & cordial.
Stayed 1 night in May 2024
Response from Merlyn on 16 May 2024
Thank you Frank,We hope to see you again next time. Have a wonderful day.

10/10 Excellent

THOMAS E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 2 nights in May 2024
Response from Merlyn on 16 May 2024
Thank you very much Thomas, for letting us know all are good. Hope you have a wonderful day.

6/10 Okay

Judith

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Positive- convenient access to highway, clean, housekeeping staff and breakfast staff were winderful. The hot breakfast was appreciated. Negative- We emailed the property before our arrival w No response until Expedia reached out to them Front desk staff was brusque, microwave just stacked on mini fridge- no counter or table to put things, Had 4 people registered, but only had 3 sets of towels and no extra toiletries. But the Worst part was the FIRE ALARM went off at 2 am! We were on the 2nd floor. ( not sure why our Handicapped Accessible room was in the 2nd floor) There were rails in the shower, but still had to climb over the tub to access.We made our way down the stairs and were there for about 30 minutes total while the fire department verified all was safe. The day manager Sylvia reluctantly agreed to our request for a one night refund. We did not ask for both days of our stay.
Stayed 2 nights in May 2024
Response from Merlyn on 8 May 2024
Dear Judith,We truly are sorry for the false alarm last Saturday night. We are working on some of the items you mentioned we appreciate you letting us know. Thank you.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Merlyn on 6 May 2024
Thank you John,Appreciate your generous scores 5 out of 5. Thank you again.

10/10 Excellent

Julie

Travelled with partner
Liked: Amenities
Very clean
Stayed 1 night in May 2024
Response from Merlyn on 6 May 2024
Thank you Julie,We will try our best to keep our hotel very clean. Hope you have a wonderful day.

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean plus great staff
Stayed 2 nights in Apr 2024
Response from Merlyn on 29 Apr 2024
Thank you so much Robert,So, kind of you to say our hotel is very nice, clean, and great team members. Thank you again and hope to see you again.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Merlyn on 29 Apr 2024
Thank you so much Kathleen,We appreciate you and your business. Have a wonderful day and hope to see you again.

10/10 Excellent

Li Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Merlyn on 22 Apr 2024
Thank you Li Yi for letting us know our hotel was convenient for you. We appreciate you and your business very much.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Merlyn on 22 Apr 2024
Thank you very much Mary for your feedback 5 out of 5. We wishes you well and hope to see you again.

10/10 Excellent

Louise

Travelled with family
Great !!
Stayed 1 night in Apr 2024
Response from Merlyn on 22 Apr 2024
Thank you so much Louise for making a comment about your recent stay. We appreciate it very much and we hope to see you again.

10/10 Excellent

Kenneth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in "new" condition. The staff was friendly and helpful. The room was spotless and fresh. It was also a very reasonable cost. I'll be back!
Stayed 1 night in Apr 2024
Response from Merlyn on 22 Apr 2024
Thank you so much Kenneth,We appreciate your feedback and we will certainly share with our team the comments. Thank you again.

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place
Stayed 1 night in Mar 2024
Response from Merlyn on 16 Apr 2024
Thank you very much Igor,So, nice of you to choose our hotel and we hope to see you again.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and everything was clean. Staff was all very nice too
Stayed 1 night in Apr 2024
Response from Merlyn on 15 Apr 2024
Thank you so much Sandra,Truly appreciate you for mentioning our nice room, everything clean, and our nice team members too. Thank you so much.

4/10 Poor

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool and hot tub have been closed the all three times we have stayed the last 2 years. Time to find somewhere new to stay.
Stayed 1 night in Mar 2024
Response from Merlyn on 9 Apr 2024
Thank you William,We hope you have a good day.

10/10 Excellent

Michael D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 1 night in Mar 2024
Response from Merlyn on 9 Apr 2024
Thank you very much Michael. We look forward to see you soon. Thank you and have a wonderful day.

2/10 Terrible

elizabeth

Travelled with family
Was very disappointed, drug homeless person eating at breakfast messing with food for 20 minutes, front desk so un friendly, this was my second stay, I won’t be back
Stayed 1 night in Mar 2024
Response from Merlyn on 1 Apr 2024
Truly apologize for the incident we will try to address it. Thank you again for bringing to our attention.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly even at midnight. Thank you.
Stayed 1 night in Mar 2024
Response from Merlyn on 1 Apr 2024
Thank you very much Karen, we truly appreciate your kind words. I will be sharing it with the team.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the blackout shades!
Stayed 1 night in Mar 2024
Response from Merlyn on 25 Mar 2024
Thank you Kathy,I am so please that you loved the blackout shades.

6/10 Okay

Jeannie

Travelled with family
Liked: Property conditions & facilities
I had to pay over $300.00 for a nights stay. No water in the rooms.
Stayed 1 night in Mar 2024
Response from Merlyn on 25 Mar 2024
Thank you Jeannie,We appreciate you letting us know about your recent stay with us. We will truly revisit our services and amenities.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Comfortable bed and decent breakfast.
Stayed 1 night in Mar 2024
Response from Merlyn on 25 Mar 2024
Thank you Julie,We appreciate you for letting us know you enjoyed the comfortable bed and the breakfast.

8/10 Good

MARIDANE, San Anselmo

Liked: Cleanliness, staff & service, property conditions & facilities
The location is convenient. Staff was friendly and we were check-in quickly. Bed was comfortable and room was very clean. It was disappointing to find that there was no soap or lotion in the bathroom and we used the bath wash in the shower instead to wash our hands. Breakfast was a bit limited and typical of what most hotels do now to cut cost. Maybe it was why there’s no soap or lotion in the bathroom.
Stayed 1 night in Mar 2024
Response from Merlyn on 13 Mar 2024
Dear Maridane,I am so sorry we didn't fully deliver the service we promised. I will make sure to work with all the departments to make sure everyone understands how much we valued you as a guest. Thank you again.

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Bias Break fast server, complaining some drinking too much coffee. I mean we paying.
Stayed 2 nights in Mar 2024
Response from Merlyn on 13 Mar 2024
We truly apologize for the comments and we will retrain our team member. Thank you again for letting us know.

2/10 Terrible

Shawn

Stayed 1 night in Feb 2024
Response from Merlyn on 20 Mar 2024
Thank you Shawn,We appreciate you taking the time to give us feedback and we hope we will do better next time. Thank you again.

4/10 Poor

Julienne, hayward

Stayed 1 night in Feb 2024
Response from Merlyn on 4 Mar 2024
Thank you Julienne,Hope you have a wonderful day and hope to see you again.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very good customer service. My room was very clean.
Stayed 1 night in Feb 2024
Response from Merlyn on 4 Mar 2024
Thank you Mark,We truly appreciate you for taking the time to let us know you enjoyed your clean room and our team members. Thank you again.

10/10 Excellent

James, Madera

Liked: Cleanliness, staff & service, property conditions & facilities
Checking in and out very easy.
Stayed 2 nights in Feb 2024
Response from Merlyn on 23 Feb 2024
Thank you James, we are so glad your arrival and departure was very easy. Hope you have a wonderful day.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access and super clean.
Stayed 1 night in Feb 2024
Response from Merlyn on 4 Mar 2024
Thank you Michelle,We try to make sure our valued guests like you have an easy access and super clean rooms. Thank you very much.

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Merlyn on 23 Feb 2024
Thank you Reynaldo for giving us a great feedback.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. All went well. Great nearby amenities. We went to concert at the the casino so this was perfect place just 1- minutes away.
Stayed 1 night in Feb 2024
Response from Merlyn on 4 Mar 2024
Thank you Thomas,Thank you for letting us know you appreciate our amenities. So, glad you enjoyed the Thunder Valley Casino.

8/10 Good

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in Feb 2024
Response from Merlyn on 23 Feb 2024
Thank you Alejandra for stating everything was great. Hope to see you again.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Merlyn on 23 Feb 2024
Thank you so much Karen for your wonderful feedback.

4/10 Poor

Pauline

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Scary incident
This is my go to hotel when in town. My guest and I were woken up abruptly at 8:30am by fire alarm with smoke inside the building... We got an apology, I have asked for some type of compensation for the inconvience and management refused to do so. Very disappointed.
Stayed 1 night in Feb 2024
Response from Merlyn on 23 Feb 2024
Thank you Pauline,We truly apologized for the inconveniences on the fire alarm.

10/10 Excellent

Aliesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Got checked in early, very clean rooms.
Stayed 1 night in Feb 2024
Response from Merlyn on 4 Mar 2024
Thank you Aliesha,We appreciate you mentioning our very nice team, clean rooms, and early check in process. Thank you again.

10/10 Excellent

Alec

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, convenient and met my needs
Stayed 1 night in Feb 2024
Response from Merlyn on 23 Feb 2024
Thank you so much Alec.We appreciate you enjoyed your comfortable room and the location of our hotel.

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Nice
Very Clean and nice
Stayed 1 night in Feb 2024
Response from Merlyn on 13 Feb 2024
Thank you Marc,We appreciate you and your business very much. We are so glad you enjoyed our clean hotel.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our go to stay in Lincoln
We have stayed here multiple times. They have recently remodeled so it is nice and new feeling.
Stayed 1 night in Feb 2024
Response from Merlyn on 13 Feb 2024
Thank you so much John,So, glad you enjoyed our recent remodeled and hope to see you again.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility is conveniently located to the freeway with a good selection of restaurants and other businesses close by. The staff was very pleasant and helpful.
Stayed 2 nights in Feb 2024
Response from Merlyn on 13 Feb 2024
Thank you Karen,I am glad you have time to tour a little the area and enjoyed your recent stay. I hope you have a nice day.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean!
Stayed 2 nights in Feb 2024
Response from Merlyn on 13 Feb 2024
Thank you Robert, I will let our team know you enjoyed our clean hotel.

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A safe place to stay in a high crime city.
Stayed 1 night in Jan 2024
Response from Merlyn on 13 Feb 2024
Thank you so much Lawrence for letting us know our property is a safe place to stay.

10/10 Excellent

Clifton, Antioch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Merlyn on 13 Feb 2024
Thank you Clifton,We hope we see you again in the near future.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Merlyn on 13 Feb 2024
Thank you Pedro,We appreciate you and your business very much.

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Merlyn on 13 Feb 2024
Thank you Becky,We appreciate you giving us a score 10 out of 10. Hope to see you again.

10/10 Excellent

Beau

Stayed 1 night in Jan 2024
Response from Merlyn on 13 Feb 2024
Thank you Beau,We hope we will see you again and have a nice day.

6/10 Okay

Marilynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Elevator got stuck a few times
Stayed 1 night in Jan 2024
Response from Merlyn on 13 Feb 2024
Thank you very much Marilyn, We appreciate you staying with us and so sorry you were stuck for a few times in the elevator. Thank you for letting us know.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Merlyn on 13 Feb 2024
Thank you so much Richard,We hope you have a wonderful day and hope to see you again.

8/10 Good

jagdeep

Stayed 2 nights in Jan 2024
Response from Merlyn on 16 Jan 2024
Thank you very much Jagdeep, we hope you have a wonderful day.

10/10 Excellent

lisa

Stayed 1 night in Jan 2024
Response from Merlyn on 16 Jan 2024
Thank you so much Lisa for the scores 5 out of 5.Hope you have a wonderful day and look forward to see you again.

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful.
Stayed 1 night in Oct 2023
Response from Merlyn on 16 Jan 2024
Thank you so much Carol for your feedback on our friendly and helpful team members. Hope to see you again.