SM City Cebu Tours and Activities

I got a better swim at the pool and at the beach. breakfast was ok and staff are great except for Cecille the person who was at the front desk when we checked in at 2pm. She told me that checked-in is at 3pm but there’s a room ready for you. I just got so annoyed when she said that, and told her that "you don't have to say the 3pm time to checked-in, if the room is ready just checked us in! then she gave me a room with no AirCondition working...pure warm air coming out. Transferred me to a room with working air condition but with rug as towels. the floor mat was even whiter than the towels.

The best resort I have been to in Cebu. Impeccable service and everyone were very polite and courteous. They made me feel such a VIP from getting off the vehicle to checking in and throughout my entire stay. I would like to mention or call the attention of some of the employees: Eh la- Front office Filamer & Johndry ( Azure) Wendell- room service Claire- Saffron Johnny- Conceirge Merba- Housekeeping Kudos to everyone not mentioned especially the gardeners as well. I wished I could have stayed longer. I promise to return and bring guests with me.