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Reviews of Sparkling Waters Hotel & Spa

Sparkling Waters Hotel & Spa
JQ 348, Rietfontein Farm, Rustenburg, North West

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 24 reviews" "
Rating 8 - Good. 7 out of 24 reviews" "
Rating 6 - Okay. 6 out of 24 reviews" "
Rating 4 - Poor. 3 out of 24 reviews" "
Rating 2 - Terrible. 2 out of 24 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Tsepiso

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Danie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Loraine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not up to a decent standard, there was a conference taking place, dining room was packed, no space for my daughter and myself and food was cold due to the amount of people. I will not go there again.
Stayed 3 nights in May 2023

10/10 Excellent

Daniel

Stayed 2 nights in Apr 2023

10/10 Excellent

Engenas

Stayed 1 night in Nov 2022

4/10 Poor

Happy

Stayed 1 night in Jan 2022
Response from Sparkles on 1 Feb 2022
Thank you for your review, we will do our best to improve so that you receive a better service next time on your stay.

10/10 Excellent

Marylene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I realy enjoyed everything at sparkling water hotels,the food,stuff and place was awesome. Needs upgrade on beds only but the rest was Ok
Stayed 4 nights in Dec 2021
Response from Sparkles on 4 Jan 2022
Hi Marylene, we are glad you enjoyed your stay at our hotel, we take note of your feedback and will try to improve on your concerns. Thank you and hope to host you again soon.

6/10 Okay

Lloyd

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2021
Response from Sparkles on 4 Jan 2022
Hi Lloyd, we are glad you enjoyed your stay at our hotel, we take note of your feedback to improve on your concerns. Thank you and hope to host you again soon

10/10 Excellent

Nonhlanhla

Stayed 1 night in Dec 2021
Response from Sparkles on 4 Jan 2022
Hi Nonhlanhla, we are glad you enjoyed your stay at our hotel, we take note of your feedback to improve much better. Thank you and hope to host you again soon

8/10 Good

Mohau

Stayed 1 night in Dec 2021
Response from Sparkling Waters Hotel Team on 21 Dec 2021
Thanks alot Mohau, we greatly appreciate. We hope to see you again on your next stay.

8/10 Good

April

Travelled with family
Liked: Staff & service, room comfort
A LITTLE DISAPPOINTED
My daughter and I came for a weekend away. We also booked for Spa treatments.. Firstly, I would like to mention all the staff were very helpful and friendly. Unfortunately, there were cobwebs in the bathroom, the shower flower and tiles need a good scrub, the curtains were dirty and dust hanging from the ceiling. The hotel is advertised with free wifi - we were unable to access wifi in the rooms. The Recreation on Site as per the hotels.com website we should have been able to do bicycle rentals on site with mountain biking - when we enquired we were told we were unable to do so. The games room was very dirty with wasps and a sticky pool table and messy carpets, made us not want to return.
Stayed 2 nights in Jun 2021

10/10 Excellent

Moshe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

10/10 Excellent

Blessilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch Service and Hotel
Had an amazing stay at Sparkling Waters Hotel! It's a very lovely hotel, with awesome staff, superb service and cleanliness. Their buffet breakfast is really top notch. Their in-room food service is also top notch. It's a perfect getaway for couples and groups!
Stayed 3 nights in Dec 2020
Response from Senzo on 15 Jan 2021
Good day, Thank you for the positive feedback and positive comments we thrive in giving the best customer service and we will pass on the compliments to the departments mentioned. Much appreciated. Regards, Senzo Sibandze Rooms Divisions Manager

6/10 Okay

Bruce, Cheshire East UK

Liked: Staff & service
Food
The overal stay was ok however the quality of the food was way below standard.
Stayed 1 night in Mar 2018
Response from Senzo on 15 Jan 2021
Good day Bruce, Thank you for your feedback and we always try to do better from guests comments. Your comments are noted and will be forwarded to the relevant department for correction. We apologize if we didnt meet your expectations this time and promise that in future we will work on what has been said and commented to the Hotel. Regards, Senzo SIbandze Rooms Division Manager

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 40th Wedding Anniversary celebration.
The gardens were beautiful, manicured lawn. The staff is exceptional, well trained, friendly, helpful and kind. My only issue was the bath, I love bathing and the water trickled out extremely slowly and when I got up the handle was just balancing and pulled out of the wall fitting. The spa was lovely, the staff were also wonderful, the facilities fantastic. There are only a few TV channels which was a problem for us and our neighbours were incredibly noisy until 3am, obviously no fault of the hotel. Alos there is no way of contacting reception from the room, no phone. Also no cheese on the breakfast buffet, doesn't worry most people but I love cheese. There was a great variety of food, breadfast is a spread, one doesn't need lunch afterwards! Overall we had a lovely weekend, just love the location and the road is paved up to the entrance. All the waterfalls are beautiful.

6/10 Okay

clifford

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointed,
Not 5 star service as indicated at entrance gate. Overpriced for a venue under construction. Lunch facilities disappointing.
Stayed 2 nights in Jan 2018

8/10 Good

Hudson

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
House keeping needs improvement.
House keeping was wanting.
Stayed 2 nights in Dec 2017

2/10 Terrible

Mile

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PLEASE CANCEL BOOKING SO WE CAN GET REFUND
WE CHECKED IN FOR TWO HOURS AND THEN LEFT THE HOTEL. TOTALLY NOT UP TO STANDARD. PLEASE ORGANISE A REFUND AS AGREED BY THE MANAGER SENZO THIS MORNING ORDERED TOASTED CHEESE AND CHIPS - CHIPS RAW AND SANDWICH SOGGY
Stayed 1 night in Nov 2017
Good day As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience caused during your stay with us regarding the misunderstanding at the Restaurant during dinner. Thank you for the below feedback. We take matters such as this very seriously. As this is very disappointing to read that we were not able to make your stay worthwhile, and that we allowed you to leave and not make it a memorable experience. We will definitely treat this matter with high priority and are liaising with Expedia to obtain the full refund. Once they have resolved this we will definitely send the refund as per their terms and conditions. Thank you once again and we will surely keep you updated. Regards, Senzo Sibandze Front Office Manager

8/10 Good

Sibonelo Ntombikayise

Liked: Cleanliness
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Although the hotel is currently undergoing renovations, the staff is eager to attend to all needs. Good rest stop.
Stayed 3 nights in Jun 2017

6/10 Okay

Jeannie

Liked: Staff & service
Disliked: Property conditions & facilities
Not impressed with Sparking Waters
Sparking Waters Hotel is by far overpriced. The room/comfort really does not warrant the price. One would expect at least a hairdryer in the room, the curtains in the bathroom is very shabby, they definitely do not have enough hooks to hang the curtains neatly. Sparking Waters is undergoing construction at present at this is really not very pleasant. Surely rates could be a little cheaper taking into consideration the construction. Will definitely not spend a night at Sparking Waters again. Overrated by far.

6/10 Okay

anton

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very friendly & eager to please. The renovations really hampered our stay as they have a make shift kitchen, dining room & bar. Food not very good. The spa on the other hand is world class.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

2/10 Terrible

Gina

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel under construction
Sparkling waters hotel is under renovations. We had a very bad stay as there are builders and sand everywhere. The main hotel is under construction. The dining room is a conference hall.This hotel should not be open to the public now.
Response from General Manager on 22 Oct 2016
Thank you for sharing your experience at Sparkling Waters Hotel & Spa.As a valued GUEST, we appreciate your feedback and are disappointed in hearing of your experience after your recent stay with us. I would also like to thank you for the feedback. Your feedback is integral to our ability to continue to improve our service. The construction is just temporarily as we trying to improve our Facilities at the Hotel. We are just upgrading the Restaurant and the Bar area at the moment. The whole Hotel is Functional. We understand that some of our guest wouldn't like to experience all this but a piece of mind. Our promise is that once everything is done you will have the most relaxed stay of your life. Thank you again for your time and we hope to serve you again whenever your travels bring you back to Sparkling Waters Hotel and Spa. Regards, Senzo Sibandze Front Office Manager