Rupennest Holidays from AU$2,390

Amazing stay! Would definitely stay here again!!! Perfect!!!!

Amazing stay! The rooftop has magical views of the city. The staff is great, very welcoming and asked us where we were from and if it’s our first time visiting NYC. The room was excellent with great cable tv and clean towels. Comfortable bed and pillows. Completely satisfied with our stay here , definitely will be coming back!

Overall, our stay at the Palazzo was "ok", but there were several aspects of the experience that were disappointing. My biggest concern was the substantial incidental hold placed on our debit card at check-in. This was not explained to us at check-in. We stayed five nights, and the Palazzo placed a $750 hold ($150 per night) on our card. We don't charge purchases to our room, so having that amount of our available funds tied up for the duration of our stay was inconvenient. Ironically, we were forced to charge purchases to the room this trip since what little available funds we had left were for expenses outside the Palazzo. We also experienced a complete water outage for more than an hour during our stay. Unfortunately, this occurred while we were getting ready for a 2:00 p.m. show at the Sphere. I was in the middle of a shower when the water stopped and had to rinse the soap off using bottled water we happened to have in the room. While I understand unexpected issues can occur, this was a significant inconvenience, especially at a luxury resort.

We had a wonderful stay at the Riu Times Square! The staff were incredibly friendly, welcoming, and always happy to help. Our room was clean, comfortable, and exactly what we needed for our trip to NYC. The breakfast experience deserves special recognition. It was exceptionally well organized from start to finish. The check-in process, moving through the line downstairs, being escorted upstairs, seated promptly, the buffet selection, and the quick clearing and resetting of tables all ran seamlessly. Even with the number of guests, everything was efficient and stress-free. What truly made our stay memorable were the thoughtful personal touches. Without us requesting anything, the breakfast staff surprised me by singing Happy Birthday, which was such a special moment. Later that day, the hotel also sent chocolates to our room with birthday wishes. These unexpected gestures made me feel genuinely celebrated and showed that the team goes above and beyond to create a memorable guest experience. Thank you to everyone at the Riu Times Square for making my birthday trip so special. We would happily stay here again and highly recommend this hotel to anyone visiting New York City!