Whenever I do a favor for someone it totally backfires!! You booked the cheapest room in the hotel & I upgraded you to the best room in the house - £90 difference and you're still not happy! We have check in times to allow guests to enter a room that is finished. It isn't possible to allow check ins any earlier if the rooms are occupied the night before - as the whole hotel on this occasion was. It also isn't our fault if you cannot read the notice on reception along side the telephone. You also decided to ignore check out time and left late - I wish you'd taken your business elsewhere as for the £68 I'd rather not have rude people like you. We run a lovely hotel with cotton bedding that is replaced EVERY 3 months - Feel free to find somewhere better on your return - make sure its not here.