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Reviews of Motel 6 Rolla, MO

2 out of 5
Motel 6 Rolla, MO
2001 N Bishop Ave, Rolla, MO

Reviews

6.4
Rating 10 - Excellent. 43 out of 190 reviews" "
Rating 8 - Good. 42 out of 190 reviews" "
Rating 6 - Okay. 37 out of 190 reviews" "
Rating 4 - Poor. 30 out of 190 reviews" "
Rating 2 - Terrible. 38 out of 190 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Lillian

Travelled with pets
Very helpful staff
Stayed 1 night in Apr 2024

8/10 Good

Diane

Travelled with partner
Liked: Property conditions & facilities
Price is great for a one night stay! We (husband and I) were on ground level (all doors enter from outside) and it was easy to get to your room and unload your car. The room was clean but it is an older building so don’t expect perfect walls and baseboards. Our room had only a wood chair and desk…we brought in our lawn chair that was more comfortable to watch TV and read. I am so used to a coffee pot in the room and this hotel did not have any. They did have a coffee pot in the lobby but when I checked in they did not have any made. I did not check in the morning if they had coffee. Our room had a very small bathroom with tub/shower and toilet but it was clean and usable. Sink outside the bathroom with good size counter top. Had frig and micro. The bed was comfortable and the pillows were decent. There are restaurants and gas stations near by. You’ll have your basics to get you on your way without breaking the bank. I would stay here again as we travel through.
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Check in host was excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Becky

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and hotel
Stayed 1 night in Apr 2024

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
At 1;23 am they started up a leaf blower and used it around the building for about 30 minutes. the internet never worked at all, and the upper strap lock on the door the screws were sticking out and striped so it was useless
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2 May 2024
Hi Michael, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Savahanna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff. They were very accommodating. As soon as they had a room on the first floor open they gave it to me and my mom. They carried all of our stuff to the new room. The property was very safe for single women to be there by themselves. I will definitely be willing to stay there again.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Savahanna,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

4/10 Poor

Billi

Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff but rooms didn't function effectively. TV, phone and lights didn't work and towels were dirty. Staff was unaware how to fix anything.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 23 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Dennis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried to sell me a room that had industrial heaters drying a plumbing flood.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 17 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
The hotel was very comfortable and accommodating. The bed was especially comfortable and the room was very clean. Would definitely stay there again.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 21 Dec 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Nanci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel 6 is our go to when looking for last minute stay right off the Hwy when traveling cross country. This property was just what we needed. Rest and a shower. Ty
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi NanciThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but a bit noisy
There was only one problem and it was that the upstairs neighbors were very noisy and seem to be dropping things on the floor.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Tina,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Maz K.#Team6

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Christian,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Katelynn

Liked: Staff & service
Disliked: Property conditions & facilities
Everything was extremely noisy and the bed was hard as a rock
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 13 Sept 2023
Hi Katelynn,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Kaitra

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
YuCK
The room I rented had paint on the floors and bed. Door did not shut all the way. Looks like they haven't clean the entire property in decades!
Stayed 1 night in Aug 2023

8/10 Good

Katheriine

Stayed 1 night in Aug 2023

2/10 Terrible

Crystal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Pradeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and available whenever I needed
Stayed 1 night in Jul 2023

10/10 Excellent

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Sara

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirtiest shower curtain ever! Mold on the shower walls, musty smell, old building.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2 Aug 2023
Hi Sara,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Aaron

Disliked: Cleanliness, property conditions & facilities
It was run down and a bit dirty and smelly.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2 Aug 2023
Hi Aaron,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

john

Stayed 1 night in Jul 2023

6/10 Okay

Lori

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
There was limited parking and our room was on the second floor. I have MS and do not walk very well. I had to climb 2 steps to get to the front desk. There was no hand rail, but I made it. Another guest helped me down the stairs to get to my husband, who helped me the rest of the way.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 27 July 2023
Hi Lori, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terrible

Kimberly

Travelled with pets
Disliked: Property conditions & facilities
I couldn’t even stay because the room as filthy. I should have know as the grounds were no well kept as well. I didn’t stay and got a refund.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 27 July 2023
Hi Kimberly, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

2/10 Terrible

Gregory

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was dirty, accommodations were terrible, the people at the front desk were rude. Overall I will never stay again
Stayed 4 nights in Jun 2023
Response from Brand Experience Team on 12 July 2023
Hi Gregory, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

10/10 Excellent

Darren

Stayed 1 night in Jun 2023

8/10 Good

Nathan

Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALL THIS AND HOTEL REFUSED REFUND (NOT ENTIRE STOR
Smelled like urine in bathroom around toilet and had not been cleaned around toilet. Surfaces and floor were sticky. TV made weird noises and flashed static the entire time it was on. They DO NOT provide shampoo ect. They SELL shampoo Ect for cash only and it CAN NOT be purchased after 10pm. Entire body od smoke detector had be ripped out of the ceiling. And noticed how dirty and yellowed the hole in the ceiling was and assumed it had happened quite awhile ago judging by the amount of filth had accumulated. I later FOUND the smoke detector under the ice bucket with the little ice bucket bags. I Insisted my husband inspect the detector for a hidden camera bc why else would a improperly stored and damaged smoke detector be deceptively place in a hotel?Thankfully no camer found!!! unit barely put out heat.wasnt blowing properly and could not access filters bc they were broken multiple times across both filters and broken pieces were protruding from unit rendering a quick filter cleaning a 1000 percent A NO GO. With the room getting worse by the minute I started wandering about the bad things that I couldn't protect my fur babies from and decided to leave the room that we only showered in we in wanted no more surprises after driving little over 976 miles in one shot only to be given filth for our money and rewards. We were in the room from after midnight to around 4:30 am. Contacted hotels.com immediately after leaving instead of confronting unfamiliar ppl in an unfamiliar
Stayed 1 night in May 2023
Response from Brand Experience Team on 16 May 2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Terrible

Stephanie

Stayed 2 nights in Mar 2023

10/10 Excellent

Kristina

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
The room was great for the price. The staff was friendly and fast. But nowhere to take your dog to go to the bathroom. They need a place not by the road to take them. They have a large patio in back. There’s room for grass in the center.
Stayed 1 night in Feb 2023

6/10 Okay

Tina

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Never again
The beds were just awful. So hard and very uncomfortable, only 2 very flat pillows on each bed. The toilet and bat tub were dirty. The freezer didn't work, the TV wouldn't shut off. The towels and wash clothes were stained. There wasn't a turn glass tray in the microwave. The front desk called our room at 8am to tell us check out was at 11am. We ran out of toilet paper called down to ask for some we were told they will replenish the next day. The room had no toiletries at all.
Stayed 2 nights in Feb 2023
Response from Brand Experience Team on 22 Feb 2023
Hi Tina,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 19 Feb 2023
Dear Rachel,Ten out of ten?! We’re blushing. Thanks for your review, we really appreciate the support. Dan J.#Team6

10/10 Excellent

Tonya

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Check in was quick, room was very spacious and clean.
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 19 Feb 2023
Dear Tonya,We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You. Dan J.#Team6

2/10 Terrible

RPG05

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first day was fine. The toilet was plugged the whole time I was there my room was never cleaned. My final day they made me jump through hoops to pay for room and then kicked me out
Stayed 2 nights in Feb 2023
Response from Brand Experience Team on 19 Feb 2023
Dear Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Dan J.#Team6

2/10 Terrible

Michael

Stayed 1 night in Feb 2023
Response from Brand Experience Team on 19 Feb 2023
Dear Michael,From everyone at Motel 6, we’d like to apologize for any error on our part that may have led to reservation issues or a less than perfect stay. Dan J.#Team6

8/10 Good

RPG05

Travelled with pets
Liked: Staff & service
Disliked: Amenities
My toilet is plugged since being here . I am in wheelchair so difficult to get in
Stayed 1 night in Feb 2023
Response from Avi on 5 Feb 2023
Hello, We need to be notified inorder to fix things or help you with anything during your stay. As we have not made aware of the issue in the first place we would not be of any help, please let us know at the motel and we can help.

6/10 Okay

Muhittin

Stayed 1 night in Jan 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely dirty hotel. Cigarette butts all over the stairs outside hallways. Room was smelly, and the floor was dirty.
Stayed 1 night in Jan 2023
Response from Nancy Y. on 24 Jan 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff never leave the office without a laugh and best coffee I have ever had
Response from Nancy Y. on 24 Jan 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 Okay

Gary

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
If you are just needing somewhere to sleep it’s ok.. no breakfast at all no elevator
Response from Nancy Y. on 24 Jan 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

8/10 Good

Charles

Travelled with family
Liked: Staff & service, amenities
Bed was comfortably. Good water pressure Facility is old and worn
Stayed 1 night in Dec 2022
Response from Nancy Y. on 24 Jan 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
You get what you pay for
Paint was peeling, even though it smelled fresh. Stains all over the walls, even behind the TV. Hairs on the shower walls. No shampoo or conditioner. No lids for the coffee cups (good luck going back up to the 3rd floor with two full cups!) in the lobby, where I waited for minutes for service. The TV remote doesn't turn on the TV. Other customer waiting with me said he had bugs in his bed!!!
Stayed 1 night in Nov 2022
Response from Nancy Y. on 8 Dec 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Casey

Liked: Staff & service, property conditions & facilities
I enjoyed the hospitality of the staff and I enjoyed the quiet room.
Stayed 2 nights in Nov 2022
Response from Nancy Y. on 8 Dec 2022
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

2/10 Terrible

Kelly

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
COCKROACHES
Very dirty! Bugs in the room. Not sure if they were bed bugs but definitely cockroaches!! This place is disgusting.
Stayed 1 night in Nov 2022
Response from Avi on 17 Nov 2022
Hello Kelly,Sorry to hear that you did not have a pleasant stay our staff has checked the room after your checkout and couldn't find any issues. If you have called us during your stay we would have tried to accommodate you in a different room if there were any issues seen in your room. Please let us know of your concerns at the time you have those so it will be helpful.Thanks,

4/10 Poor

TINA

Business traveller
Liked: Staff & service
The price was good.
Stayed 1 night in Nov 2022
Response from Avi on 17 Nov 2022
Hello Tina,We are sorry to see that your stay wasn't pleasant, please let us know your concerns during your stay so that our staff will try to make it comfortable.

10/10 Excellent

Aubrey, Watauga

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Oct 2022
Response from Avi on 31 Oct 2022
Hello Aubrey, We appreciate your great feedback and looking forward to welcoming you for your future stays with us.

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Property in need of upgrades. Room door lock not functioning with key card. TV in room didnt work. Room was clean but needs upgrade. Then again, whats to be expected for the price..
Stayed 1 night in Oct 2022
Response from Avi on 17 Nov 2022
Hello David, thanks for the feedback we are in the process of fixing our locks and the tv's rarely give some issues we apologize for that. Hope you consider staying with us for your future stays.

8/10 Good

jamie

Stayed 1 night in Oct 2022
Response from Avi on 9 Oct 2022
Hello Jamie, we appreciate your good feedback and recognizing our efforts in providing you with a great stay with us. This helps us in doing better and going a long way ...

2/10 Terrible

Timothy, Valles Mines

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
First the room key never worked and they even said it wouldn't and that everytime I needed in I would have to get someone to let me in. Secondly I could tell that the bed linens hadn't been changed because the sheet was wrinkled. Lastly I saw a few roaches in my room.
Stayed 1 night in Oct 2022
Response from Avi on 4 Oct 2022
Hi Timothy, we had issues with that room lock since the morning and as it takes time to fix and there were no other king rooms available we had assigned you and mentioned about the lock issue. If you were not OK with it we would have tried to resolve it right then or given you a full refund. Also as there were too many Linen in the laundry we had wrinkles and if you let us know about your concerns during your stay we always try to resolve and make your stay a little more comfortable. We hope you give us another chance to serve you.

10/10 Excellent

Ali Raza

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , excellent service . Room was well cleaned.
Stayed 1 night in Oct 2022
Response from Avi on 4 Oct 2022
Hello Ali, we are glad that you enjoyed your stay with u and appreciate your feedback. We look forward to serve you in the near future.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Brand Experience Team on 18 Aug 2022
Hi Charles,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6