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Reviews of Holiday Inn Express Hotel & Suites Rolla - U of Missouri S&T, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Rolla - U of Missouri S&T, an IHG Hotel
1610 Old Wire Outer Rd, Rolla, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 427 out of 730 reviews" "
Rating 8 - Good. 194 out of 730 reviews" "
Rating 6 - Okay. 69 out of 730 reviews" "
Rating 4 - Poor. 23 out of 730 reviews" "
Rating 2 - Terrible. 17 out of 730 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome thanks
Stayed 1 night in May 2024

8/10 Good

Dave

Liked: Cleanliness, staff & service
Nice room
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with family
Clean safe and secure staff was very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew, Palmyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and efficient staff.
Stayed 1 night in Mar 2024
Response from Kimberly Hess on 15 Mar 2024
Thank you for the kind words regarding our property and staff. We do appreciate you, and hope to be able to host you again in the future.

10/10 Excellent

Jocy

Stayed 1 night in Mar 2024

8/10 Good

Thomas, Albion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Positive: Great shower. Negative: Could hear neighbor- tv bathroom. Could see light from next room
Stayed 1 night in Feb 2024
Response from Kimberly Hess on 15 Mar 2024
Thank you for taking the time to tell us about your stay. I am sorry to hear of the issues you had with loud neighbors. i will address this with the appropriate people about the options I have to rectify this issue.

10/10 Excellent

heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service at its finest!!
This was the most amazing stay!!! Hailey at the front desk was very welcoming at check in and was sure to inform us about everything without us even asking ! She was so sweet and you could tell she enjoys her job! Russell overheard us talking about having to go to the front desk and get towels for the pool when we were walking around checking everything out and ran immediately and grabbed towels ! The beds were super comfy the water pressure was great the pool was a little chilly but it is winter time we kind of expect that (we still had fun in it!) wish the hot tub was functional but it is what it is! The breakfast and breakfast staff was exceptional! And when we went to fix a busted hose on our car upon departure Craig came out and asked if there was anything he could do to help! Even the housekeeper made sure to tell us to have a great weekend! I gotta say they are definitely doing something right at this hotel!! Would 100% recommend to anyone who wants an enjoyable getaway!
Stayed 1 night in Feb 2024
Response from Kimberly Hess on 15 Mar 2024
THANK YOU!!!! We were so happy to hear about your awesome stay with us. I have personally thanked my staff for making sure you felt welcomed in our home! We do hope you will come back and allow us to host your family again in the near future!

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for a short stay in Rolla
Stayed 1 night in Feb 2024
Response from Kimberly Hess on 15 Mar 2024
Thank you, We do hope to see you again in the future

4/10 Poor

pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Just found out I paid 40.00 More by using Expedia. Won’t do that again
Stayed 1 night in Feb 2024

2/10 Terrible

Kimberly

Stayed 1 night in Feb 2024

10/10 Excellent

Timothy, Belleville

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with this place for a one night stay while traveling.
Stayed 1 night in Feb 2024

10/10 Excellent

Erik

Stayed 1 night in Feb 2024
Response from Kimberly Hess on 15 Mar 2024
Thank you for taking the time to rate your stay with us. We do hope to serve you again in the future.

6/10 Okay

DEAN, Laramie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for the area. Supervision of guests needs improved

8/10 Good

DEAN, Laramie

Stayed 1 night in Jan 2024

4/10 Poor

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
WE were double billed for 2 rooms Please refund to Larry D. Smith lds7410@outlook.com 636-696-9525
Stayed 1 night in Dec 2023

6/10 Okay

Amy

Liked: Cleanliness, staff & service
Stayed because indoor pool & hot tub were advertised but hot tub wasn’t working (apparently hasn’t been for a while) & pool was luke warm.
Stayed 1 night in Jan 2024

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay.
A good place to stay on a trip passing through.
Stayed 1 night in Jan 2024

10/10 Excellent

Torivio, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. Safe.
Stayed 1 night in Jan 2024

6/10 Okay

Edward

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was nice and clean. Unfortunately, the hot tub was broke and the “heated” pool was cold.
Stayed 4 nights in Dec 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The parking lot is too dark
Stayed 1 night in Dec 2023

8/10 Good

Rathinam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen, Branson

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023

8/10 Good

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a plenty nice hotel, clean and welcoming. The breakfast was great!
Stayed 1 night in Nov 2023

6/10 Okay

Paul

Stayed 2 nights in Oct 2023

10/10 Excellent

Patti Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!!
From the moment I checked in with Craig, the entire experience was fantastic! Very clean, very friendly staff, the king bed was amazing and the shower was phenomenal! (I'm almost 6' and the shower head was very high and the water pressure was fantastic!) I will definitely be staying here again! Thanks! Patti Anne
Stayed 1 night in Nov 2023

6/10 Okay

Danny

Stayed 1 night in Nov 2023

10/10 Excellent

Vonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Nice interior upgrades that were well thought out. Shower had amazing water pressure and bed was very comfy. A wide assortment of food for complimentary breakfast. Definitely would stay there again.
Stayed 1 night in Nov 2023

10/10 Excellent

Mike

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Chose this hotel for amenities of free breakfast and has a pool & hot tub. Breakfast was nice. Pool & hot tub were both broken we learned upon check in, very disappointing.
Stayed 1 night in Oct 2023

8/10 Good

Steve

Travelled with family
Liked: Cleanliness
It was right off highway. As i was traveling
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew, Lubbock

Travelled with family, Business traveller
Liked: Amenities
Great service at the front desk, the property was well taken care of, room was clean and ready, great stay !
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Stayed 1 night in Oct 2023

8/10 Good

Tiffany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Barbara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a good hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. All of the staff members were incredibly kind and helpful. The rooms were clean and the breakfast was very good for a hotel. Would definitely stay here again!
Stayed 1 night in Sep 2023

6/10 Okay

Sheila

Travelled with family and small children
Liked: Staff & service
Needs updated. Also pool was freezing.
Stayed 1 night in Aug 2023

10/10 Excellent

Tim

X
Stayed 1 night in Aug 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Staci

Disliked: Property conditions & facilities
Just average
This hotel is just average. Could use some updating.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Gabriel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The pull out sofa bed had red blood stain and smelled like urine mattress was also wet.
Stayed 1 night in Aug 2023

10/10 Excellent

Carla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 2 nights in Jul 2023

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is old and needs upgrading. The elevator is very decrepit and our room had a moldy odor.
Stayed 1 night in Aug 2023