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"Everything was perfect. The menu was exceptional. Highly recommend 👌 "

"The hotel wasn’t acting like a 5* hotel. The facilities are good but the staff was extremely rude and incompetent. We were welcomed with no toilet paper in our room (like none) and no hair conditioner. The biggest shock for me was the receptionist who supposed to receive a package which I phoned earlier about and it was rejected 3 times with no phone call to me. I was advised to pay a taxi from Smolyan (€20) to return it back to the hotel. We also tried to order from reception cutlery to our room, they send us to the restaurant and the restaurant send us back to reception so no one actually was bothered to do that. I would never pay again for 5* hotel that doesn’t provide 5* services. Not worth the money "

"Very friendly and hospitable team. Great to have tour of underground Roman Ruins. Got stuck in lift but quickly attended to. Great location. "

"Everything was perfect"

"Throughout my life, I've stayed in many different hotels in many cities. I generally don't like to comment on the places I stay because many hotels have both advantages and disadvantages. However, this time it's different.... Exceptional cleanliness, a magnificent breakfast, friendly and attentive staff. Don't let the fact that it's a 3-star hotel fool you; believe me, you can easily find a level of comfort here that you'd be hard-pressed to find even in a 5-star hotel. Are there no negative aspects at all? Yes, believe me, there aren't! ENDLESS THANKS TO ALL THE STAFF, ESPECIALLY THE HOTEL OWNER MR. HRISTO, FOR MAKING US FEEL AT HOME..."

"Breacfast"

"Excellent condition "

"Very unpleasant stuff. Peter was not polite, he did not apologise for my room not be ready for check in at 2pm. Thanks or please are not words in his vocabulary. Otherwise hotel is outdated but clean and good location "

"Convenient, next door to the train station, walking distance to old town "