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Reviews of Hampton Inn & Suites Rocky Hill - Hartford South

2.5 out of 5
Hampton Inn & Suites Rocky Hill - Hartford South
685 Cromwell Ave, Rocky Hill, CT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 388 out of 553 reviews" "
Rating 8 - Good. 107 out of 553 reviews" "
Rating 6 - Okay. 30 out of 553 reviews" "
Rating 4 - Poor. 13 out of 553 reviews" "
Rating 2 - Terrible. 15 out of 553 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

jazy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Miguel Delacruz on 20 May 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Faye

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff Carrie was wonderful! Check in was simple and stay was comfy and clean. Will come back again!
Stayed 1 night in Apr 2024
Response from Miguel Delacruz on 24 Apr 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Ernestine

Stayed 1 night in Apr 2024
Response from Miguel Delacruz on 29 Apr 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can

2/10 Terrible

Elizabeth

Stayed 1 night in Apr 2024
Response from Miguel Delacruz on 29 Apr 2024
Thank you for taking the time to review your stay with us. please contact me if there is anything we can do to improve your stay with us next time.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Miguel Delacruz on 8 Apr 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us!

10/10 Excellent

Tara

Travelled with partner
Great service
Stayed 2 nights in Mar 2024
Response from Miguel Delacruz on 1 Apr 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Adam, Mineola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit far from drivable amenities, but a nice place to stay. Worth a look!
Stayed 2 nights in Mar 2024
Response from Miguel Delacruz on 1 Apr 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

concetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Miguel Delacruz on 1 Apr 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Ivon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was so amazing and accommodating. I will be coming back for sure.
Stayed 1 night in Mar 2024
Response from Miguel Delacruz on 25 Mar 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 1 night in Mar 2024
Response from Miguel Delacruz on 25 Mar 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Sheilla_

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and the warm breakfast
Stayed 3 nights in Mar 2024
Response from Miguel Delacruz on 8 Mar 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, good breakfast
Response from Miguel Delacruz on 8 Mar 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

valerica, Springfield Township

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with very clean room, and breakfast area. Breakfast food options were generous and with appealing presentation. Staff was very friendly and professional. I am highly recommend it.
Stayed 2 nights in Mar 2024
Response from Miguel Delacruz on 8 Mar 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Wendy

Travelled with partner
Liked: Staff & service, property conditions & facilities
We had a pleasant stay. The hotel was very clean and well laid out. The staff was friendly and helpful, and breakfast was good. Will be returning.
Stayed 1 night in Mar 2024
Response from Miguel Delacruz on 8 Mar 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

8/10 Good

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that it was 15min the most around many places we were visiting; State parks, restaurants and the mall. The room was well kept and spacious. Very happy with our stay
Stayed 2 nights in Feb 2024
Response from Miguel Delacruz on 26 Feb 2024
Thank you, Maria WE hope to see you again.

6/10 Okay

nair

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
all the pool towels were dirty and the pool was not clean
Stayed 2 nights in Feb 2024
Response from Miguel Delacruz on 22 Feb 2024
i apologise for the inconvenience. we had an enormous amount of usage of the pool.

8/10 Good

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newer Property
Newer property. It is in great condition and very clean. Our room was very spacious and comfortable. The breakfast buffet was the worst I've experienced at a Hampton. Inedible. Besides that, it was aces!
Stayed 1 night in Feb 2024
Response from Miguel Delacruz on 22 Feb 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. we are working with our supplier to come up with better options

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Miguel Delacruz on 22 Feb 2024
Thank you for taking the time to review your stay with us. please contact me if there is anything we can do to improve your stay with us next time.

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Hampton's because they are so comfortable and clean. This one is not very walkable to convenient to a lot of restaurants. You must drive because there is no sidewalk. Also, they advertise that they have EV charging but they only have EV charging for Tesla which was a huge disappointment since we were counting on it.
Stayed 1 night in Feb 2024
Response from Miguel Delacruz on 22 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. we are working on getting multi Ev charger so that everyone has a chance to charge.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Miguel Delacruz on 12 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Miguel Delacruz on 12 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can

10/10 Excellent

Michel

Everything was great
Stayed 3 nights in Feb 2024
Response from Miguel Delacruz on 12 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can

4/10 Poor

jacqueline

Disliked: Cleanliness, property conditions & facilities
its was a nice hotel but i dont think the tooms are cleaned properly.. my husband woke up with bad allerigies and his asthma was triggered.. we checked out early because he couldnt breathe well.. we did not realize that dogs were allowed there due to rushing to rent a place to stay because we had a sewage pipe burst at our home..
Stayed 1 night in Jan 2024
Response from Miguel Delacruz on 29 Jan 2024
Thank you for taking the time to review your stay with us. please contact me if there is anything we can do to improve your stay with us next time.

10/10 Excellent

Placido

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Miguel Delacruz on 29 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Miguel Delacruz on 29 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Lennis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Miguel Delacruz on 29 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Miguel Delacruz on 17 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern hotel. Friendly staff. Good breakfast
Stayed 2 nights in Dec 2023
Response from Miguel Delacruz on 12 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

6/10 Okay

Jane

Stayed 1 night in Dec 2023
Response from Miguel Delacruz on 12 Jan 2024
Thank you for taking the time to review your stay with us. please contact me if there is anything we can do to improve your stay with us next time.

10/10 Excellent

Veronica

Stayed 1 night in Dec 2023
Response from Miguel Delacruz on 12 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

2/10 Terrible

Martin

Stayed 1 night in Dec 2023
Response from Miguel Delacruz on 17 Jan 2024
Thank you for taking the time to review your stay with us. please contact me if there is anything we can do to improve your stay with us next time.

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly. Check in was quick. Room clean.
Stayed 1 night in Dec 2023
Response from Miguel Delacruz on 12 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

STANLEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Miguel Delacruz on 12 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

6/10 Okay

Mark, Islamorada

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room we were given was across the hall from the elevator, and after we had unpacked, I raised the black-out blinds to get some sunshine in the room, but we overlooked the hotel entrance with a disgusting dirty rooftop and because of the way the entrance was built, we got almost no natural light in the room. Next time, I'll look at the room first.
Stayed 1 night in Dec 2023
Response from Miguel Delacruz on 18 Dec 2023
Thank you so much for providing such useful feedback. I deeply apologize for the conditions you endured during your stay. we try to accommodate guest to the best of our ability. some things are out of our control.

8/10 Good

Jerald

Stayed 1 night in Dec 2023
Response from Miguel Delacruz on 12 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can

10/10 Excellent

Stephany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located arround the area I wanted to explore.
Stayed 3 nights in Dec 2023
Response from Miguel Delacruz on 11 Dec 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean kept. Front desk was friendly and professional. Room was clean. Beds and pillows were comfortable .
Stayed 1 night in Dec 2023
Response from Miguel Delacruz on 5 Dec 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can

10/10 Excellent

Elijah

Stayed 3 nights in Dec 2023
Response from Miguel Delacruz on 11 Dec 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Miguel Delacruz on 5 Dec 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Miguel Delacruz on 5 Dec 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can

6/10 Okay

Woodrow

Stayed 1 night in Nov 2023
Response from Miguel Delacruz on 12 Jan 2024
Thank you for taking the time to review your stay with us. please contact me if there is anything we can do to improve your stay with us next time.

10/10 Excellent

Jesus David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely. The staff was great, always smiling and ready to assist you with all your needs
Stayed 3 nights in Nov 2023
Response from Miguel Delacruz on 29 Nov 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us!

10/10 Excellent

Guy

Stayed 1 night in Nov 2023
Response from Miguel Delacruz on 18 Dec 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Miguel Delacruz on 29 Nov 2023
Thank you for taking the time to review your stay with us. please contact me if there is anything we can do to improve your stay with us next time.

2/10 Terrible

Placido

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I love this place. This is why I usually come here. Last night was different. I was in the pool with my kids and a group of teenagers came in very disrespectful. Took over the whole pool. Let alone, didn’t know there was a function going on and my room was literally on top of it. Heard the music all night. Very uncomfortable. Would like to get a heads up next time.
Stayed 1 night in Nov 2023
Response from Miguel Delacruz on 29 Nov 2023
Thank you for staying with us! We are sorry to hear that this stay was unlike your previous stays and will be reviewing your feedback with our team. We want to ensure every stay is perfect and hope you give us another opportunity in the future. You are welcome to reach out to one of us directly when you are heading back this way and we will ensure that your next stay is perfect!

10/10 Excellent

Terrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Miguel Delacruz on 18 Nov 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us!

10/10 Excellent

Cally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Miguel Delacruz on 18 Nov 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every penny.
It was more expensive per night then surrounding hotels, but worth the price.
Stayed 1 night in Nov 2023
Response from Miguel Delacruz on 13 Nov 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Miguel Delacruz on 8 Nov 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Thomas C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fairly easy on/off for 95. Room was quiet, beds were comfortable, breakfast was good.
Stayed 1 night in Nov 2023
Response from Miguel Delacruz on 8 Nov 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.