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"Very nice and clean room Good AC Staff are great and friendly Secure parking Many places to eat around it"

"Yes I enjoyed my stay. Room was clean. Amenities was good. Not too much to say I work for a hotel so I know what's expected"

"A very budget hotel. Stains on the walls and sheets. Some debris in room. TV not functional. Room keys often wouldn’t work. Workout gym with minimal and missing equipment. Very thin walls, could hear the guests next door conversation. The staff were friendly and the breakfast was alright. Allowed early check-in."

"Absolutely perfect place to stay! Lovely neighborhood and the house has everything you need. It’s very cozy and welcoming! We will be back!"

"Loved the contemporary feel in a spotless hotel. Perfect if you are visiting students at Oberlin. Part of the campus and on the corner to Main Street. Try main Street Grill too."

"No heat or hot water and charger for service animals "

"Notifixations that the pool was closed the the walls are scraped up and furniture is worn"

"The bathroom smelled like pee and the floor was sticky "

"There were several minor issues, but when we returned from my father-in-laws funeral 2/18 just before 3pm, our card keys didn't work. It turned out the batteries in the reader needed to be changed, we waited about 45 minutes for someone who was able to service it. When they finally got our door open they said it would be easier for "us" to just move to the next room. I was attempting a discussion with the employee, trying to update her on my observations of our lock function, etc... but she just kept talking over. After about a half dozen such exchanges, I yelled to get her attention at which point she said I could not treat her like that and we needed to get out. She told me I could not retrieve my things, but I did and we left. So we only had one of our two nights and we had to go elsewhere under extreme stress. There is much more to this story and I tried to contact hotels.com yesterday but neither your web portal for reporting issues OR your 800 number worked. Please feel free to email me and provide a means for me to contact you. I do expect charge adjustments, ideally a full refund. Thank you."