Apartment, 2 Bedrooms, Kitchen
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Reviews of Relax Inn

2 out of 5
Relax Inn
2125 Empire Blvd., Webster, NY

Reviews

7.2

Good

Rating 10 - Excellent. 75 out of 292 reviews" "
Rating 8 - Good. 97 out of 292 reviews" "
Rating 6 - Okay. 63 out of 292 reviews" "
Rating 4 - Poor. 36 out of 292 reviews" "
Rating 2 - Terrible. 21 out of 292 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the overall cleanliness of my room, and i noticed a door skirt on the bottom of my door. Nice and tight no gap underneath.
Stayed 1 night in Jan 2024

10/10 Excellent

Darrell

Stayed 1 night in Jan 2024

10/10 Excellent

Roxy, Rochester

Stayed 2 nights in Jan 2024

8/10 Good

Etheljean

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were coming in from out of town and just staying overnight, not looking for any amenities other than a decent room and a good night's sleep. this is a very sweet little place and served us right. Our only annoyance, which wasn't really, was that the tv rebooted itself every half hour!
Stayed 1 night in Jan 2024

8/10 Good

Brik

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, needed more pillows.
Stayed 1 night in Dec 2023

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness, staff & service
Most of the electrical plugs did not work. Overhead light in bathroom very dim and light over the sink didn't work. Exhaust fan in bathroom didn't work. The bed was comfortable.
Stayed 4 nights in Nov 2023

10/10 Excellent

Victor P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price.
Stayed 6 nights in Nov 2023

8/10 Good

Victor

Liked: Property conditions & facilities, room comfort
The bathroom was outdated. PayPal payment is not available.
Stayed 1 night in Nov 2023

10/10 Excellent

Bernice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They where very kind and helpful, we plan to to stay there again. Next time that we are in town.
Stayed 1 night in Oct 2023

10/10 Excellent

Duane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All one floor is a bonus.
Stayed 3 nights in Oct 2023

10/10 Excellent

Sprinkle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Very friendly staff. I be definitely be staying here again while on vacation.

6/10 Okay

Kurt

Travelled with partner
Liked: Cleanliness, staff & service
The room was well cleaned, but the condition was rough in places. The bathroom floor had multiple cracked tiles, and there was tape covering cracks/holes in the shower. The door had visible gaps at the bottom; it's likely very drafty and cold in the winter months. We were comfortable in our stay, but it felt like some maintenance is needed.
Stayed 1 night in Oct 2023

8/10 Good

Marisol

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023

4/10 Poor

Robert

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Labor Day trip.
How can you substitute a piece of wood for a towel rack bar and think that is OK? I'm not talking a varnished, laminated piece of wood. I'm talking a piece of 2X4 cut to fit between the two brackets! That's what I found in my bathroom, and I might add the smallest shower I have seen in any hotel bathroom bar none. And for $80 a night I would have expected more. I'd like to know which rooms the people who gave this hotel an overall rating of over 7 stayed in...certainly not number 8. Oh, and to add insult to injury, the remote only worked to change the channels and look at the guide. You could not power on, mute or adjust the volume on the remote. Oh and then there's the matter of the jacuzzi in the room that didn't work and from looking at it obviously hadn't been used in some time. A disappointing stay to say the least.
Stayed 3 nights in Sep 2023

4/10 Poor

Tara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Mike

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hi future guests. My intention with this review is to be factual and to help the owners make some much needed improvements. We won't stay again but we were only travelling through the area on our way to Niagara-on-the-Lake and looking for a cheaper priced motel. The room we were in really needed some extra care and attention. Please wash the blankets and bedspreads but especially the blankets. They appeared quite old and dirty. Remove the chair that is on wheels. It is stained and I would never sit on it. The carpets desperately need to be removed and replaced or at least steam cleaned. Please defrost the freezer in the mini fridge. Bugs have an easy entrance to the bathroom since there is no screen on the window and the window was open when we checked in. The shower curtain must be replaced; it is stained. The walls of the bathroom need to be wiped down with a good cleaner. The bathtub, toilet and sink were clean. Future guests make an informed decision as to whether to stay here or not. We paid $85 USD.
Stayed 1 night in Jul 2023
Response from Sisi on 2 Sept 2023
Thank your feedback, we will address these.

8/10 Good

Timothy

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Daniel

Liked: Staff & service
It is a very dated motel. A lot of upgrades are needed. However, for a solo traveller for one night, it’s fine. The staff were extremely friendly and helpful. The bed was comfortable. It did the trick.
Stayed 1 night in Aug 2023

6/10 Okay

Thomas

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We’re sorry to say the carpeting was very dirty and badly in need of cleaning or replacement.
Stayed 1 night in Aug 2023

8/10 Good

Lydia

Liked: Staff & service
Very nice staff - they recently had their parking lot resurfaced and they made sure to call and text me to let me know there was an alternate parking area. Kitchen doesn’t have any supplies so best to bring those with you if you are hoping to make use of the mini-kitchen! It’s a dated motel but I enjoyed my stay, and felt safe travelling solo there.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Met our needs. Will stay again if we come back through
Stayed 1 night in Aug 2023

4/10 Poor

Duane

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
Terrible smell in the room of old tobacco smell, gave me headaches. Bathroom was dirty, towels smelled clean but had spots on them. Doors should have more secure locks. Would not recommend for females staying alone. Kitchen has no plates, utensils, silverware, pans etc. One bed was good the other was not, pillows were very small and only two provided per bed. Minimum plugs by the bedside tables, for charging phones, watches and hot spot. Bathroom plug ended up not working by the end of our stay. Good selection on the cable channels.
Stayed 4 nights in Aug 2023

6/10 Okay

Joydeep

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

yann

Stayed 1 night in Aug 2023

10/10 Excellent

WyEdna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was large and comfortable. Air conditioning worked well. 1 suggestion: Add safety hand rail next to toilet. 1 safety tip: have slip proof mats in the tub. We were very please with our experience at Relax Inn.
Stayed 2 nights in Jul 2023

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
the facility was great and the next time I am in the Rochester area I will stay here. I loved having a full kitchen and made full use of it.
Stayed 3 nights in Jun 2023

10/10 Excellent

Godfrey

Stayed 1 night in Jul 2023

6/10 Okay

Dawn

Stayed 2 nights in Jun 2023

8/10 Good

scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Stayed 1 night in Jun 2023

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and the clerk kind.
Stayed 1 night in Jun 2023

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
While this was an older motel in need of some maintenance, it was comfortable and clean. The owner was very pleasant and accommodating. The price was reasonable and it's located in a convenient location. We would definitely stay there again!
Stayed 1 night in Jun 2023

10/10 Excellent

Maxx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, room comfort
No frills, clean 2 bedroom with kitchenette.
Stayed 2 nights in May 2023

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good No-Frills place
While this is a no-frills place, it suited our purpose. It was one of the few places we stayed on that 18-day trip to the Rochester area (with two midweek side trips to some Canadian cities) that did not provide some form of breakfast to their guests. Those of the staff (owners?) we met were helpful and pleasant.
Stayed 1 night in May 2023

8/10 Good

Mika, Miami Beach

Travelled with pets, Travelled with partner
Liked: Staff & service
Reasonably priced hotel in an expensive area. The room was worn. Furnishing needs updating. Kept fairy clean except there was a dirty sock under the sink and coffee was left in the carafe but the previous guest.
Stayed 1 night in May 2023

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean, quiet room. Check-in was very quick and smooth. Will visit again.
Stayed 1 night in May 2023

6/10 Okay

Eric

Travelled with group
Good for the price!
Stayed 2 nights in May 2023

8/10 Good

Michael

Liked: Cleanliness, room comfort
Stayed 7 nights in May 2023

6/10 Okay

James

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

JOSEPH

Travelled with group
Disliked: Staff & service, property conditions & facilities
Out of date property. No added value there is no vending machines.
Stayed 3 nights in May 2023

2/10 Terrible

Angelo

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

paula

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Outdated room but very clean and the staff were awesome
Stayed 2 nights in May 2023

8/10 Good

Michael

Stayed 1 night in May 2023

4/10 Poor

Joel

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

heather

Travelled with partner
Liked: Cleanliness, staff & service
It is what it is - a no frill older property for a short stay. It was clean, and close to the event we were at. No noise at night, and about all we could ask of a place that was that affordable. Bring a hair dryer!
Stayed 2 nights in May 2023

6/10 Okay

Donald

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 3 nights in May 2023

4/10 Poor

emilio

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was terrible, the hood over the stove looks like has never been clean. to top it of, one lousy coffee packege.
Stayed 1 night in May 2023