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Holiday Inn Rochester Downtown, an IHG Hotel

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Premium bedding, desk, blackout curtains, iron/ironing board
Premium bedding, desk, blackout curtains, iron/ironing board
Premium bedding, desk, blackout curtains, iron/ironing board
Premium bedding, desk, blackout curtains, iron/ironing board

Overview of Holiday Inn Rochester Downtown, an IHG Hotel

Holiday Inn Rochester Downtown, an IHG Hotel

3 out of 5

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Free airport shuttle
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

  • Popular LocationStrong15 min walk
  • AirportRochester, NY (ROC-Greater Rochester Intl.)10 min drive
  • Popular LocationOntario Beach Park12 min drive
  • Popular LocationVictorian Doll Museum and Chili Doll Hospital15 min drive

Choose dates to view prices

About this area

Rochester

Located in Rochester, Holiday Inn Rochester Downtown, an IHG Hotel is in the city centre and on a river. Eastman School of Music and Rochester Auditorium Theater are cultural highlights and Strong is a popular area attraction. Looking to enjoy an event or a game while in town? See what's happening at Blue Cross Arena or Frontier Field.
Popular Location

What's nearby

  • Blue Cross Arena - 4 min walk
  • Rochester Riverside Convention Center - 5 min walk
  • Strong - 15 min walk
  • Ontario Beach Park - 12 min drive
  • Victorian Doll Museum and Chili Doll Hospital - 15 min drive

Getting around

  • Rochester Station - 16 min walk
  • Rochester, NY (ROC-Greater Rochester Intl.) - 10 min drive

Restaurants

  • River Club — 1 min walk
  • State Street Bar & Grill — 1 min walk
  • Pane Vino On The River - 7 min walk
  • Tapas 177 - 8 min walk
  • Dinosaur Bar-B-Que - 9 min walk

About this property

Holiday Inn Rochester Downtown, an IHG Hotel

Riverside Rochester hotel in Downtown Rochester, walk to Blue Cross Arena
Along with 2 restaurants, this smoke-free hotel has a fitness centre and a bar/lounge. Free WiFi in public areas, a free airport shuttle and free train station pick-up are also provided. Other amenities include a conference centre, a seasonal outdoor pool and a business centre. All 217 rooms provide free WiFi and free wired Internet, flat-screen TVs with cable channels, and conveniences such as microwaves and coffee makers. Room service, premium bedding and hairdryers are among the other amenities available to guests.
Holiday Inn Rochester Downtown, an IHG Hotel offers 217 forms of accommodation with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Secured self parking on site (USD 5 per day; includes in/out privileges)
  • Free return airport shuttle from 4:00 AM to 11:00 PM
  • Free local area shuttle
  • Free train station pick-up shuttle

Food and drink

  • To-go breakfast available for a fee daily 6:30 AM–10 AM: USD 9.95 per person
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Seasonal outdoor pool

Family friendly

  • Free area shuttle
  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • English

Business services

  • Business centre
  • Computer station
  • Conference centre (12000 square feet of space)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50.00 per pet, per stay
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for to-go breakfast: USD 9.95 per person (approximately)
  • Covered self-parking fee: USD 5 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport and train station; guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Rochester Plaza
Rochester Plaza Hotel
Holiday Inn Rochester Downtown Hotel
Holiday Inn Rochester Downtown
Holiday Inn Rochester
Holiday Inn Mayo Clinic
Rochester Holiday Inn
Rochester Downtown, An Ihg
Holiday Inn Rochester Downtown
Holiday Inn Rochester Downtown, an IHG Hotel Hotel
Holiday Inn Rochester Downtown, an IHG Hotel Rochester
Holiday Inn Rochester Downtown, an IHG Hotel Hotel Rochester

Frequently asked questions

3.8
Good
Rating 5 - Excellent. 118 out of 388 reviews
5 - Excellent 30%
Rating 4 - Good. 153 out of 388 reviews
4 - Good 39%
Rating 3 - Okay. 69 out of 388 reviews
3 - Okay 18%
Rating 2 - Poor. 27 out of 388 reviews
2 - Poor 7%
Rating 1 - Terrible. 21 out of 388 reviews
1 - Terrible 5%

4.0/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

3.9/5

Property conditions & facilities

2/5 Poor

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property is in desperate need of renovation. It is also not very clean and is not in a good part of town.
Stayed 1 night in Jun 2021

2/5 Poor

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
It was okay, upset that the shuttle wasn’t working and that breakfast was only a few days out of the week.
Stayed 1 night in May 2021

1/5 Terrible

Travelled with family
Disliked: Staff & service, property conditions & facilities
AC not working and have not been told.
Stayed 1 night in May 2021

4/5 Good

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I had to make a last minute reservation here to attend my niece's graduation after the Marriott screwed up my reservation. The parking area was a bit of an obstacle course and the pool was closed (whatever) but it looked terrible from my room. The staff was consistently friendly and helpful and my stay was pleasant overall.
Stayed 2 nights in May 2021

3/5 Okay

Disliked: Staff & service, amenities
The location was Great. Right in the heart of downtown. The check in was TERRIBLE. The clerk that was checking me in didn't hace a clear understanding of how the system worked with Expedia apparently. S When I approached to check in she asked for name, I told her my name, explained that the reservation was done through expedia and attempted to show her the confirmation I had because she said she couldn't find the reservation. She did not look at the confirmation I was showing her. Then she told me to give it a few minutes as it may take a little while to process. I advised her that I made the purchase hours ago. Again presenting the confirmation, again
Stayed 2 nights in May 2021