Property entrance

Reviews of Country Inn & Suites Rochester South Mayo Clinic

3 out of 5
Country Inn & Suites Rochester South Mayo Clinic
77 Woodlake Drive SE, Rochester, MN

Reviews

8.4

Very good

Rating 10 - Excellent. 469 out of 1002 reviews" "
Rating 8 - Good. 329 out of 1002 reviews" "
Rating 6 - Okay. 123 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brandi

Travelled with partner
Liked: Amenities
I’m not sure If every room is a suite but we got one n it was very comfortable n nice !!!
Stayed 1 night in Apr 2024

6/10 Okay

Sara

Stayed 3 nights in Apr 2024

8/10 Good

Brook

Stayed 2 nights in Apr 2024

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and bed was comfortable.
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Connie,Thank you for choosing Country Inn & Suites Rochester South Mayo Clinic and letting us know you enjoyed our clean, comfortable rooms. We trust you had a relaxing stay and look forward to welcoming you back soon.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room, good amenities. Breakfast was good.
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Richard,It was our pleasure to provide you with quiet, comfortable accommodations. We're glad our tasty breakfast was to your liking, and we hope to see you again soon.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Darryl,We're glad to hear everything was good during your stay at Country Inn & Suites Rochester South Mayo Clinic. It would be wonderful to welcome you back for another five-star experience.

10/10 Excellent

Ann, St. Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really well kept and clean rooms. Nice breakfast and seating area. Awesome pool and hot tub with spacious seating area and beautiful wood ceiling. It is where I stay in Rochester for medical appointments.
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Ann,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Country Inn & Suites Rochester South Mayo Clinic once again! Thank you so much for your perfect rating and kind words about our immaculate accommodations and fantastic amenities. Take care, and know we look forward to your next stay.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jo

Stayed 1 night in Apr 2024

4/10 Poor

Angela

Travelled with family
Disliked: Staff & service, amenities
We were enjoying the pool area when we were told by front desk we were being way too loud-they’d had several complaints of the noise we looked out in the parking lot & there was 6 other vehicles out there Can’t imagine the noise level if the hotel was full , along with the pool area. It was 9:30pm Won’t be going back to stay. Rude workers
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Angela,We apologize that certain aspects of your visit were not seamless. Your feedback is valuable and we will use it to improve the guest experience. We would be honored to welcome you back and hope you consider returning soon.

10/10 Excellent

Patricia J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great for check in, accommodating to get first floor room since husband uses cane. Hot tub and swim area were clean and usable. Looking forward to breakfast in morning. Beds are comfortable.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Patricia, Thank you for your recent stay with us at Country Inn & Suites Rochester South Mayo Clinic. Our professional and friendly staff strives to provide safe, clean, and comfortable accommodations for our guests. We appreciate your feedback, and we hope to host you again soon.

2/10 Terrible

Mari

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty room, pee on the toilet seat. I got bit by bed bugs and I had rashes all over. we had to go to emergency it was terrible. I complained the front desk, they said they will notify the general manager, which they did not. We left the hotel and stayed another one. After multiple attempts we finally got our refund back. Anyway, after long story short I WOULDN'T RECOMMEND ANYONE TO THIS PLACE. After reading this hope you can make your own decision.
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Mari,Thank you so much for the feedback. What you've described is nowhere near the experience we want our guests to have. The cleanliness of our accommodations is incredibly important to us. While we treat our property regularly, we will be sure to have our pest control team look into all of your comments further and make changes where necessary. Should you wish to discuss your experience with us further, please do not hesitate to reach out to us offline so that we can better assist you. We wish you all the best and we hope to see you again soon.

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk workers are awesome
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Eduardo, Thank you so much for the perfect rating! Exceeding expectations is what we do best, and we are thrilled that our hospitality was a standout of your visit. Thank you for sharing your kind words and for choosing Country Inn & Suites Rochester South Mayo Clinic!

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities
There was huge big and spider in our room mattress and showers horrible. They wouldn’t even give a discount the night we found the bugs just put us in another room for what we paid was not worth it!
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Wendy,Thank you for your comments. While pests are not a typical encounter for our guests, we have asked our pest service to come out and give our property a thorough investigation. Please know that we have little control over reservations booked through third-party sites such as Expedia, and any changes must be made through the site you booked with. We apologize for any inconvenience in this regard, and we hope for another chance to impress you in the future.

8/10 Good

Deeann

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was quiet. Not people slaming doors at all hours of the night. They were very accomodating. I didnt like how hard the beds were. Wasnt able to sleep very well on the hard beds
Stayed 2 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Deeann,Thank you for sharing your experience at Country Inn & Suites Rochester South Mayo Clinic! We're delighted you appreciated our peaceful atmosphere and accommodating service. We understand your concern about the beds' firmness and apologize for any discomfort caused. Your insights are vital to us, and we hope to have the pleasure of welcoming you back and providing an even more comfortable experience.

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Kay,It was a pleasure to welcome you to Country Inn & Suites Rochester South Mayo Clinic, and we are delighted you enjoyed your stay and our delicious breakfast. We look forward to welcoming you back for another wonderful, five-star experience.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Bonnie, St. Cloud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having a living area and bedroom.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Bonnie,Thank you so much for the high rating. We're so thrilled to know that you enjoyed everything about your time with us, including our wonderful accommodations. Please come back and join us again soon.

10/10 Excellent

Lynette

Business traveller
Enjoyed the workout room and Lisa, the breakfast host was great!!
Stayed 1 night in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Lynette,On behalf of our Country Inn & Suites Rochester South Mayo Clinic team, thank you for spotlighting our attentive service and workout room. We're grateful for your perfect rating and hope to welcome you back soon for another fantastic time.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Michael,Thanks so much for your review of Country Inn & Suites Rochester South Mayo Clinic! We're delighted you enjoyed your stay, and it would be great to welcome you back anytime. We wish you safe and pleasant travels on the road ahead.

10/10 Excellent

NANCY

No comment
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Nancy,Thank you for your five-star review of Country Inn & Suites Rochester South Mayo Clinic. We hope you found comfort and satisfaction during your stay, and we are always here for you when you need us.

8/10 Good

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stay at this property a couple of times a year, it’s in a good location near the businesses that I visit as a sales rep and includes a free breakfast which is a bonus. I feel like this hotel is a good value. I enjoyed being able to hop on the treadmill last night to get some exercise in after a long day in meetings.
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Robin,We're glad you enjoyed our great value and got the most out of delicious breakfast selections, central location, and all the comfort and amenities we provide our guests. Your feedback is valued, and we look forward to welcoming you back for an even better time.

10/10 Excellent

Tammy, Mora

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & nice property .
Stayed 2 nights in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Tammy, It is wonderful to know that you had an enjoyable experience with us. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this was reflected in your experience. Thank you for your review and perfect rating, and we hope you return soon.

6/10 Okay

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. The room was fine. Unfortunately, there were girls hockey and gymnastics teams staying at the hotel, so they were everywhere. No extra pillows left. Hairdryer in room didn't work. Took a while for them to find another one.
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Alicia,Thank you for your review. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. That said, we regret the inconvenience you encountered during your time with us. We’ll be sure to share your feedback internally for further consideration. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

8/10 Good

Michael

Business traveller
Quite & clean
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Dear Michael,Our team always strives to provide clean, quiet accommodations, so we're happy to know that they hit the mark once again. Please come back and visit us again soon.

10/10 Excellent

Gery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with this hotel
We stay at this hotel because of weather. The desk clerk was very helpful and friendly. Room was clean as was the whole hotel. The spa/hot tub was very comfortable and relaxing. Breakfast was offer lots of choices, was clean, and comfortable. I would stay at this hotel on future trips to Rochester.
Stayed 1 night in Jan 2024
Response from General Manager on 20 Jan 2024
Dear Gery,The pleasure was all ours to welcome you to Country Inn & Suites Rochester South Mayo Clinic! We are so happy our accommodations made for a relaxing stay, and it's also great we could provide you with a hearty start to the day. We can't wait to welcome you back!

10/10 Excellent

Brenda

The location was not easy to get to. I reviewed the pictures on the web and was excited that they served oatmeal. Unfortunate, those were old pictures, and they don't serve hot oatmeal. Breakfast had very limited choices.
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Brenda,Based on your rating, it appears you had a good time overall. Thank you for reaching out and sharing your feedback regarding our location and breakfast selections. Your input aids our constant growth and improvement, and we hope to welcome you back for an even better time.

8/10 Good

Marilyn

Stayed 1 night in Dec 2023

6/10 Okay

Brenda

Stayed 2 nights in Dec 2023

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Either condition of pool was terrible mold and leaking from ceiling.toilets didn't flush in any of the rooms unless you did it from inside the toilet tank.at breakfast other visitors had same problem. Never stsy there again
Stayed 3 nights in Dec 2023
Response from General Manager on 11 Dec 2023
Dear Lisa,We appreciate you bringing your concerns to our attention. Please accept our wholehearted apology for accommodations and amenities that weren't in proper condition. Our team will address the issues you mentioned. Thank you for your input, and we wish you safe and pleasant travels.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Taye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it has convenient parking, and it is in fair distance from shopping areas
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Taye,It is wonderful to know that you had an excellent experience with us. Location is one of the most important aspects of a trip, so we’re glad you could enjoy all the convenience ours affords our guests! Thank you for your review, and we hope you will give us another opportunity in the future to welcome you back to our hotel!

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Priscilla

Disliked: Cleanliness
Room
Were bugs all over the place. I picked up 9 of them. When I got back from Doctor appointments they were still running around. There was also some ants in the bathroom.
Stayed 1 night in Nov 2023
Response from General Manager on 5 Nov 2023
Dear Priscilla,Thank you for your feedback. This issue will be swiftly addressed to maintain the highest standards of cleanliness and comfort. Our pest control specialist will be notified of your comments. We hope to have another opportunity to provide a stay that meets your expectations.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

SHERRY

The lobby area floor was very dirty and needed to be washed. And our room had no Kleenex and 1/2 roll of Toilet paper as we entered our room.
Stayed 1 night in Oct 2023
Response from General Manager on 27 Oct 2023
Dear Sherry,Thank you for choosing us and for sharing your feedback. We'll address the issues you mentioned to ensure a more comfortable stay for our future guests. If there is any chance to welcome you back in the future and enhance your perceptions, we'd be grateful for it.

6/10 Okay

Nicholas

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Tanya

Stayed 1 night in Sep 2023

10/10 Excellent

Varsha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mayo visit
The stay at the Country Inn & Suites by Radisson in Rochester South MN was very comfortable. The place is clean and staff is very cordial and helpful. The hotel is on the route for the shuttle to Mayo Clinic, and that was very helpful.
Stayed 4 nights in Sep 2023
Response from General Manager on 28 Sept 2023
Dear Varsha,Thank you for your glowing review of your visit to Country Inn & Suites Rochester South Mayo Clinic. It is awesome to hear that you were able to use our convenient shuttle service and liked our friendly guest service. We look forward to welcoming you back in the future.

2/10 Terrible

John

Stayed 1 night in Sep 2023

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Sep 2023
Response from General Manager on 24 Sept 2023
Dear Larry,Thank you for the excellent rating of your recent stay at Country Inn & Suites Rochester South Mayo Clinic. We're glad you found our accommodations to exceed your expectations. It would be our pleasure to host you again in Rochester.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet with large rooms.
Response from General Manager on 19 Sept 2023
Dear Cynthia,It was a pleasure to welcome you to Country Inn & Suites Rochester South Mayo Clinic. Thank you for sharing your kind comment about our peaceful, spacious accommodation. We look forward to welcoming you back any time you’re heading back in our direction.

4/10 Poor

Jervis

Business traveller
Disliked: Cleanliness, property conditions & facilities
Poor quality. Damages
Lots of small things needing repair. Curtains ripped. Window screen ripped. Was this a sign of a break in? No soap in the rolm. A few signs of equipment or pictures removed from walls but holes still there. Hard to believe this is a Radisson prop.
Stayed 1 night in Sep 2023
Response from General Manager on 15 Sept 2023
Dear Jervis,Thank you for providing us with your feedback. We regret to hear that you encountered some inconveniences during your stay. Your comments are highly valued, and we will take steps to address these issues to enhance the guest experience in the future. We are grateful for your candidness and hope you will give us another opportunity to provide you with a wonderful stay.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Outdoor Space
Needed shampoo, a blanket, and extra towels, which were cheerfully provided. Front desk personnel were very friendly and helpful. Liked the breakfast waffles and eggs. Breakfast items were refilled regularly. Extended family met out front where there were nice tables and chairs and even a gas fireplace.
Stayed 2 nights in Sep 2023
Response from General Manager on 11 Sept 2023
Dear Heidi,Thank you for choosing Country Inn & Suites Rochester South Mayo Clinic for your recent stay, and we're delighted to hear that you had a positive experience. It's wonderful to know that our staff provided you with the amenities you needed and that you found our front desk personnel to be friendly and helpful. We're pleased you enjoyed our breakfast offerings and that our team ensured everything was well-stocked. We hope to welcome you all back for another enjoyable stay in the future!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

james

Liked: Cleanliness, room comfort
The toilet would not flush very well. Breakfast wasn't very good. No cookies ice machine down
Stayed 2 nights in Aug 2023
Response from General Manager on 22 Aug 2023
Dear James,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the bathroom and for any disappointment with breakfast. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023