Riverpark West Hotels, Richmond

"They forgot to clean the room even though i told front desk but they gave me two coffee as apologize.and there is a supermarket across the street.will definitely come again "

"Typical hotel but the A/C sounded like it was taking flight all night. Didn't sleep well. "

"Good location to fine dining and entertainment. Will stay again."

"Clean rooms, comfortable bed, decent breakfast. Best value by far anywhere in the area. "

"Had no tv plug and asked three different front desk people who promised to bring a cord and never bothered to bring it and didn’t offer a discount for the inconvenience or any type of solution!!"

"You pay for what you get. Property claims to be smoke free but there was definitely a smoke smell throughout. Location did not seem safe. Lots of questionable activity in the parking lot, lobby, and hallway on third floor. Elevator was very dirty and had buttons that did not function. When I entered my room it had clearly not been cleaned well (pepperoni and sausage on the carpet I’m guessing from a pizza and a half full bottle of Pepsi still in the room). TV did not function (no signal was all that it would show). I will definitely not stay here again and do not recommend it to others. Checked out at 6am even though I didn’t need to leave until around 9am."

"Big room, very clean. The hotel is nice, in walking distance to several shops and restaurants.. Safe area"

"Beds were super comfy"

"The hotel beds are uncomfortable and the staff tried entering our room after we checked into the hotel, saying we needed house keeping. Made us feel uncomfortable and cut our trip short to find another hotel"