Riverpark West Hotels, Richmond

"Big room, very clean. The hotel is nice, in walking distance to several shops and restaurants.. Safe area"

"Good room"

"Beds were super comfy"

"Great everything!"

"Nice hotel. Good standard "

"The indoor pool was nice. Our stay was a few days, so we utilized the lounge and kitchen in the lobby. There was plenty of seating and multiple tv's for my teenage son and I to chill, although I would have preferred a microwave in our room. The ice machine was out of order, but we were able to go next door to sister hotel and get ice. The staff offered to go for us, but we took the walk. Our cozy room was on the third floor, and I was so thankful to see the luggage cart, got it all loaded up, Just to unload and get our steps in. THE ELEVATOR WAS OUT OF ORDER. I am normally a stair taker anyway, but as stated, we had a few days worth of luggage and supplies to haul. The hair dryer I borrowed from the lobby was also out of order. I was offered drugs in the parking lot, and multiple times there were folks sitting on the stairs, smoking. Not that it makes a difference, but it wasn't a cigarette or bud.. Overall, we extended our stay multiple days and would stay there again if necessary. The rates are affordable, the staff were all pleasant, all issues were addressed and solved immediately. We stayed in three different hotels that week, due to travel. This was the cheapest, and the room was a bit smaller, but it was still our top pick. And it rained all week, so the indoor pool was a bonus! 3 out of 5 for now. It appears to be under new management and going through changes. "

"The hotel beds are uncomfortable and the staff tried entering our room after we checked into the hotel, saying we needed house keeping. Made us feel uncomfortable and cut our trip short to find another hotel"

"The staff were very welcoming, the lobby was very clean and updated it didn’t prepare you for the room. I was not expecting for it to be so warped (the headboards) and the sheets had stains on them so I shared the bed with my daughter despite having booked a double. Overall the hotel was just mediocre."

"Very good breakfast, great staff,clean room,good location"