River Road Hotels, New Braunfels

"Hotel was very clean and quiet. I loved it but their fees will keep me from returning. I stayed one night with a dog. $100 pet fee then an ADDITIONAL pet cleaning fee on top of that. That’s just too much. It was a nice hotel, but not nice enough to justify those charges. "

"Great place to stay. Would recommend"

"Stayed two night. The hotel was unable to ever get me a hotel key. I told the lady at the desk I needed to go get something to eat around 10:15 pm. Got back to the hotel around 11. The front desk was closed and I was locked out of the hotel. The lady didn't tell me the dask closed at 10:30 or 11. Luckily someone was going out to there car so I was able to get in called a number that was at the front desk. Few minutes later a worker came and let me in my room. The hotel has no blackout. curtains, good luck sleeping in. If you stay on business and need to iron something there's no iron or ironing board in the room. Hopefully the have one at the desk that they can bring you. The hotels clean but only two month old."

"Check in was fine, receptionist was friendly. I booked 2 rooms for 3 nights. Both rooms smelled very bad and the carpeting was soaking wet. We left our luggage in the rooms and went out to visit family in the area and when we returned, the one way road to the the hotel was closed for overnight construction work. There was no way to get back to hotel. I called hotel to get instructions on a back way to get to hotel, which involved cutting through parking lots and driving wrong way on a one- way road for a short bit. Finally made it to the hotel only to find room even more smelly. The smell was a bit overwhelming. I expressed my concern at the office and was told I had to talk to the manager the next day. I gave up and dealt with smelly room for the rest of the stay. The carpet finally did dry by the 3rd day. Also, there was no cleaning/maid service. No clean towels or bed making the entire 3 days."

"The hotel had some issues in the halls and in the bathroom. We paid way too much for the way it looked and smells."

"Front desk clerks really nice"

"They really need to clean the rooms at all! The carpets were so dirty, that we found trash from other guests. We also can hear what the next room was doing. The breakfast was poor, that we couldn’t found spread cheese for 2 days! We preferred to have breakfast at Whataburger. In the parking lot, there were a lot of cats and they damaged the car’s hood."

"It was ok "

"yes"