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"Clean rooms, friendly staff, "

"For our anniversary my wife and i decided to drive to Covington and spend the night where we first stayed on our honeymoon. When we pulled up to the front door the car was surrounded by transients, all smoking and nothing about it felt right or safe. I walked into the lobby and the smell of smoke was so strong, I could hardly breathe. The man who checked us in, (wearing a heavy linked chain with a lock around his neck) was very kind, but again, it was nowhere near the atmosphere we remembered and that motivated us to drive 6 hours to stay at. I figured since I had prepaid for the night, once we got to the room we could get through one night. The elevator smelled the same as the lobby and when we reached our room, saw the door was propped open. I pushed the door open unsure of what I would find. The smell of smoke was so strong in the room I couldn’t breathe and I knew we couldn’t stay. Went back to the desk and explained the situation, gave my key back, lost the price of the room, drove to another city, paid for another room. I have traveled as part of my job for most of my life. I can take a room that’s sub par but for the first time in my life, felt afraid and unsafe. A lesson I will never have to learn again. From now on, I stick with hotel chains I know. "

"Yes , satisfied with this hotel. Need to set it up differently. Way to long of a walk from elevator to the rooms. "

"Hyatt Place Cincinnati Airport was a pleasant place to stay. Parking was free when we stayed in March 2026, and the area was great- close to many restaurants, shopping, and entertainment venues. Free breakfast each morning included hot protein options, as well as make your own fresh waffles, and the usual cereal, oatmeal, yogurt, and bread options. The room was clean, and well laid out. The pool area was a bit grubby, but it was busy being enjoyed any time we went. It would be nice if there was a washroom attached to the pool area, as it is inconvenient to dry off and walk to the other half of the hotel for kids to pee. Overall we enjoyed our stay, and appreciated the great location. We would recommend staying here, and would stay again. The nightly cost was affordable, and it was a safe pleasant stay."

"Dated facilities, nice staff."

"Property clean but rather shabby"

" Excellent place. Friendly staff, best breakfast I’ve ever had at a hotel "

"Breakfast was terrible not worth it at all "

"Mattresses are in bad shape, so worn you roll to the middle. Never saw a staff member at The Lodge other than check in at main hotel whom was very pleasant and accommodating. Place just looks tired inside but was very quiet in The Lodge which I appreciate for a hotel. "