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"At checkin, system was down and we did not get the room we paid for. This was corrected by Frontdesk later that evening. Hotel has huge windows with amazing views but in June (summer) the hotel becomes a furnace. The room and public areas were just too hot for our comfort. There are no airconditioned rooms or areas in the hotel and we could not excape the heat other than go back in our car and drive around. Our misfortune was that our checkin was December 24 and most services (F&B, Spa) were...

"Alta Traful wastes the opportunity it has to provide guests with an experience as unique as the lake it is situated upon. The room was basic and bathroom (tiny sized) had taps either leaking or falling of. Parking is not enforced so vehicles were parked irregularly making it difficult to park our own — I took a photo & asked reception to get the truck moved but she did nothing. I would recommend staying at the cabanas located next to it (towards the Village) coz it’s absolutely not worth the...

"Great hotel, location fantastic, food very good, spa and pool amazing, views perfect Definitely get a lake view room"

"Beautiful place, excellent service."

"Great view of the lake and mountains from the room."

"Achei excelente, muito bonito, belas vistas, bom café da manhã."

"Absolutely love this place! They have better wifi than most hotels in the area, stunning view, and jacuzzi tubs overlooking the lake. I loved it so much I had booked another place but came back here instead. I found it tranquil and peaceful and the staff went above and beyond. I’ll definitely stay again! "

"A very pleasant place to stay and relax. "

"Great place to stay! Google maps shows it on the wrong side of the highway. "