Exterior

Reviews of WoodSpring Suites Richmond Colonial Heights Fort Gregg-Adams

2.5 out of 5

Reviews

5.8
Rating 10 - Excellent. 64 out of 335 reviews" "
Rating 8 - Good. 66 out of 335 reviews" "
Rating 6 - Okay. 52 out of 335 reviews" "
Rating 4 - Poor. 56 out of 335 reviews" "
Rating 2 - Terrible. 97 out of 335 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Travis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I didnt stay and was told i would get a refund. I have the cancelation papers. It seemed unsafe. Half the ceiling was missing. The floorboards were gone and you could dsee the holes for (i guess)when they get put in.
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
We had a major property damage and are waiting for the company to come out and fix the damages. We apologize for not meeting your expecatations.

10/10 Excellent

phupu

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick checkin and staff were helpful
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Thank you for taking the time to give us feedback.

2/10 Terrible

Ben

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok, I could not get here on the day I was to check in before midnight and called. Told them to hold my room. They did not. Arrived at 6a.m. I had to get a room and wait till 3 p.m. Two fire alarms. The laundry items quit working. The two eye stove top tried to catch on fire. Problems with the heating and air. The door card quit working randomly. Creative accounting because what you owe changes by the day. April the 11th, power goes out. Emergency light and door locks are not working properly for 30 mins. Fire alarms sound at around 10:30 p.m. There is a gas smell. A room on the 4th floor is on fire 🔥 with the window open. Water is rushing out of the bottom 4 doors. Water line broke and water heat ruptured. Water not restored to the building till 9p.m. on April 12th. No hot water as of 11:30 p.m. April 12th. Everyone on the first floor were sent to other hotels. I could not get to my room, police were blocking the hallway one night.
Stayed 7 nights in Mar 2024
Response from General Manager on 15 Apr 2024
We apologize for not meeting your expectations

10/10 Excellent

Demetria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for taking time to fill out our survey. We appreciate your feedback. If you have any questions please reach out to us

10/10 Excellent

NORMA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kris

Travelled with partner
Liked: Cleanliness
Stayed 10 nights in Dec 2023
Response from General Manager on 28 Dec 2023
Thank you for taking the time out to complete the survey. Your feedback is important to us. Feel free to contact us for all future needs. Thank you

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Thank you for taking the time to fill out our survey. Your feedback is important to us. We invite you to come back and stay anytime!

2/10 Terrible

Alvaro

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To many long term tenants
Stayed 7 nights in Dec 2023
Response from GM on 22 Dec 2023
This is an extended stay establishment. Our primary customer base are long term guest, soldiers, and workers. I am sorry we did not meet your expectations.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from General Manager on 16 Dec 2023
Thank you for your feedback. We are glad you stayed with us and invite you to stay again.

4/10 Poor

Lauren

Stayed 1 night in Dec 2023

8/10 Good

NORMA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Clean place for family.
Stayed 3 nights in Nov 2023

10/10 Excellent

Tim

Stayed 6 nights in Nov 2023

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
Was not in the room for more than an hour and roaches started crawling on the walls. I left immediately, and was told I was going to need to call back on Monday because the general manager would not be back until then to talk about the possibility of a refund. if I find bugs I should I have to talk about the possibility of a refund. The refund should be automatic. Disgusting hotel and abysmal service.
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
I apologize for not meeting your expectations. We work hard to make each stay comfortable. A member from our team will be in contact with you

8/10 Good

Marshall

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nothing special at all but you can technically sleep there.
Stayed 1 night in Nov 2023
Response from Carter on 14 Nov 2023
thank you for your review. we will use this to improve all future stays.

2/10 Terrible

James

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Carter on 13 Nov 2023
Thank you for taking the time to fill out our survey. We apologize we did not meet your expectations. Your feedback will be used to improve all future stays.

2/10 Terrible

yesenia

Stayed 1 night in Oct 2023
Response from Carter on 14 Nov 2023
thank you for your review. we will use this to improve all future stays.

6/10 Okay

Ibrahima

Stayed 7 nights in Aug 2023

2/10 Terrible

Caridad

Roach
Stayed 9 nights in Jul 2023
Response from General Manager on 7 Aug 2023
We apologize for not meeting your expectations during your stay. Your feed back is important to us, and we will use it to improve future stays. If there any questions or concerns. Please contact us at any time

10/10 Excellent

Rose B Brutus

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Jul 2023
Response from General Manager on 19 Aug 2023
Thank you for filling out the survey. Your feedback is important to us

10/10 Excellent

Shaneque

Liked: Cleanliness, staff & service, property conditions & facilities
😁
Stayed 25 nights in May 2023

4/10 Poor

David

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Rea

Business traveller
Disliked: Cleanliness, property conditions & facilities
I didn’t stayed there overnight I left immediately due to personal reasons
Stayed 1 night in Jun 2023
Response from General Manager on 12 June 2023
We apologize for not meeting your expectations. If you have any questions please feel free to reach out.

8/10 Good

Alejandro I.

Liked: Cleanliness, property conditions & facilities
The odd thing was that there wasn't anyone in the office for an early checkout around 600am. A pull down door was pulled down, and I slipped the keys under the opening, per instructions of the answering service. Odd....
Stayed 1 night in May 2023
Response from General Manager on 19 May 2023
Thank you for staying with us here at the Woodspring Suites. Your feedback is valued and we will use it to improve all future stays

4/10 Poor

Tonya

Dissatisfied
On the early morning of check out I along with other guest on the 4th floor was wakened from our sleep due to a very long altercation with guest arguing and fighting. This went on for a good 30 minutes. Those people left them came back up and continued to carry on some more. I called front desk several times and did not get an answer more a call back. I was very displeased by this.
Stayed 1 night in May 2023
Response from General Manager on 19 May 2023
We apologize that we did not exceed you expectations. Your feedback is very important and we will use this to ensure we improve our team and your future stays.

2/10 Terrible

Daritza

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
My room wasn't ready at 1500hrs at check as stated it would be! So I had to take a first floor room. Sheets and Blanket was dirty with hair! After I told the on duty staff worker or Manger about the sheet and blanket. they wanted me to change the bed sheets!! I asked the staff member are you serious staff member. I stated that I didn'T WORK HERE!! The floor was sticky, VERY OLD BED! The pillows were so flat had to ask for 4 total, and still the pillows were flat!!! No room service for the weekend was performed, Toilet was broken...Very Small room for the price paid. VERY UNACCEPTABLE hotel room!! Will never stay here again!! Glad I only had two nights! The manager of the hotel needs to have an overhaul of the entire hotel!! Not enough staff to perform duties and give proper service to your guess!
Stayed 2 nights in May 2023
Response from General Manager on 8 May 2023
We apologize for meeting your expectations during your stay. Your feedback is very important to us to improve the quality of our establishment and I invite you to reach out to me so we can discuss more about the details of your stay.

4/10 Poor

Leo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was in room 333 and above me all night there was banging and pounding . It started at about 930 and was the worst at 330 am
Stayed 2 nights in Apr 2023
Response from Management on 25 Apr 2023
Than you for your feedback. We apologize for the noise issue and will do our best to ensure the noise under control in the future.

2/10 Terrible

Victoria

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We didn’t have house keeping we had to clean up our own room. Cause they clean up the rooms bi-weekly. Take out the trash clean the tub sweep the floor. A lady and her man was fighting 6 cops came to the hotel they was next door from me. I was on vacation I could enjoy my time being here and plus we didn’t have tissue for three days.
Stayed 8 nights in Apr 2023

10/10 Excellent

Marquita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 2 nights in Mar 2023

2/10 Terrible

Austin

Stayed 2 nights in Mar 2023

10/10 Excellent

Angel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really nice and really flexible. The rooms were also very cozy and clean. For an extended stay hotel I'd highly recommend.
Stayed 7 nights in Feb 2023
Response from General Manager on 22 Feb 2023
Thank you for your time and business. From the whole team we are delighted to hear you enjoyed your stay! We hope to see you again in the future!

2/10 Terrible

Tiera

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like my personal experience at all. The worst place to make an extended stay. Guest and family harrassed racist neighbors. Discrimination. Unprofessional horrible, customer service, intimidating and threatening
Stayed 1 night in Feb 2023
Response from Woodspring Team on 15 Feb 2023
We sincerely apologize for your experience, and strive hard to ensure all guests are treated correctly and taken care of. We will be reaching out directly to ensure your concerns are heard and documented.

2/10 Terrible

Marvin

Stayed 1 night in Jan 2023
Response from Management on 6 Mar 2023
We are sorry to hear you did not enjoy your stay, we strive for great service, and would like to hear the concerns you had during your stay. Thank you.

6/10 Okay

Joshua

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022
Response from Amy P on 26 Dec 2022
Thank you for your valuable time in sharing your feedback. We as a staff truly apologize for your stay not being perfect. We hope to improve and strive to meet your expectations.

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is well
Stayed 1 night in Dec 2022
Response from Amy P on 26 Dec 2022
Thank you for your feedback, our team works diligently to ensure all guests are welcomed and comfortable throughout their stay.

4/10 Poor

Deborah

Disliked: Property conditions & facilities
Beyond no frills
This hotel was not what I expected I'm just grateful that it was for one night only. The clerk said to us that the hotel is really for people of last resort or in transition. But I mean it really was no frills.
Stayed 1 night in Nov 2022
Response from Amy P on 15 Nov 2022
We appreciate your time in leaving your honest feedback. We are sorry to hear we were not exactly what you were looking for. We hope to provide a better experience in the future.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 16 nights in Oct 2022
Response from Amy P on 31 Oct 2022
Thank you for your honest feedback, we appreciate your time and business. We look forward to hosting you again in the future!

6/10 Okay

Alex

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 7 nights in Sep 2022
Response from Amy P on 7 Oct 2022
Thank you for taking the time to survey our property, your time and business mean a lotto us!

4/10 Poor

Thor

Business traveller
Liked: Cleanliness
Stayed 1 night in Aug 2022
Response from Amy P on 7 Aug 2022
Thank you for taking the time to review your experience. We appreciate your time and business.

8/10 Good

Emani

Stayed 1 night in Jul 2022
Response from Amy P on 6 July 2022
It looks like you enjoyed your stay, we wanted to take a moment and appreciate your time and business. We hope to see you again in the future!

6/10 Okay

Tameka

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Nothing offered complementary Tub had no stopper. One elevator so long waits for elevator. Not enough towels or washcloth for guest Suite was not a suite. No utensils pot pan. Nothing
Stayed 2 nights in Jul 2022
Response from General Manager on 4 July 2022
We appreciate your feedback, and understand where an true extended stay, like ourselves, may not meet your needs or expectations. We encourage our guests to reach out to the front desk with any issues experienced so we have the opportunity to serve you with the proper care. Thank you for your business and time.

6/10 Okay

John

Travelled with family
Liked: Staff & service, room comfort
Fleas
We had to buy flea spray for the room. Wife and I had several flea bites the first night.
Stayed 14 nights in Jun 2022
Response from Amy P on 28 June 2022
We are tremendously sorry to hear you have encountered such an experience. We professionally clean each room which may have had pets visiting as protocol, we would be happy to move you rooms, please notify the front desk of these concerns immediately so we can do what is right by our guests as soon as possible.

4/10 Poor

Robert

Stayed 1 night in Jun 2022
Response from Amy P on 26 June 2022
We are sorry to hear we did not meet your expectations. We would like to know where we failed, so we can continue to serve our guests to the best of our ability.

6/10 Okay

David

Stayed 1 night in May 2022

4/10 Poor

Laura

Travelled with family
Liked: Staff & service
Stayed 1 night in Apr 2022
Response from Amy P on 28 Apr 2022
Thank you for talking your time to leave us your feedback . We are sorry you did not enjoy your stay, we strive to ensure every guest is happy and enjoys their experience. We wish you safe travels.

6/10 Okay

Anita

Stayed 1 night in Apr 2022

2/10 Terrible

Pauline

Stayed 1 night in Mar 2022

10/10 Excellent

TaTiana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 9 nights in Feb 2022
Response from Amy P on 9 Mar 2022
Thank you for leaving your feedback!! We are happy to hear you enjoyed your stay!

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised by the comfort of this little gem. The 7 night stay was a bargain compared to others in the area. The mattresses were encased in protective coverings. The pillows were pleasingly plump for hotel pillows, not flat or feathery. We traveled with our own coffee pot/mugs, accessories and kitchen necessities, so using the kitchenette was a breeze. (Frying pan, spatula, paper goods and eating utensils) Economical and Comfortable.
Stayed 7 nights in Jan 2022
Response from Amy P on 27 Jan 2022
We are happy to hear you truly enjoyed your stay here with us in Colonial Heights. All of your feedback is helpful in critiquing and capitalizing on our efforts for the best heist experience we can offer. We appreciate your time and business, and look forward to hosting you again in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, speedy check-in , neat clean, and great COVID-19 protocol practice in the facility
Stayed 2 nights in Sep 2021
Response from Amy P on 6 Oct 2021
Thank you for your kind words! It was. A delight to host you. We hope to see you again in the future!

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
I will never stay at this hotel again
Stayed 2 nights in Sep 2021
Response from Amy P on 6 Oct 2021
We would greatly appreciate if you let us know where the issues were so we can improve.