Spa Hotels & Resorts in Richmond from AU$264

"The property is being renovated a still needs some attention. Don’t count on food or drinks being served in a timely manner. But the beach is amazing. Quiet snorkeling right from the beach is amazing. "

"The one restaurant that was supposed to à la carte served a buffet all but one night. Buffet was (no joke) 5 kinds of pasta dishes and basic salad. Staff acted as if I was interrupting them anytime I asked for something. They had no clean towels for 3 of 4 days. Bar staff was nice and bar was only decent food. "

"Nice"

"Ocean was visible and pool was just ok. "

"Room and view were good. Only a very few of staff were pleasant, rest were moody and uncaring of their job. A shout out to Elsa and Dominique for their service. the entire stay was disappointing. Only 3 umbrellas at the pool and maybe 5 at the beach. Not enough lounge chairs at the beach maybe 15 and not many more at pool. this is poor considering the amount of people staying. You would have to wait and lunge for a chair as people got up to leave. Waited over 30 minutes to receive our drink order at bar asked waitress and said that they will get around to it..We left..... similar attitudes throughout resort. Front desk staff was miserable, didn't acknowledge you when approached and they rolled their eyes and looked at you as though you were an inconvenience. Outstanding service was received by Elsa, front desk when checking out, Dominique, waitstaff at breakfast, Dave, shuttle driver. Would not return and would advise others the same."

"Pool is small, but nice and quite adequate. Beach access is excellent."

"No hot water in showers"