Dear Dominick, Thank you for taking the time to share your feedback. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. With that being said, we appreciate your positive comments. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sam Parry,General Manager

Dear Vernon, Thank you for choosing Richmond Marriott Short Pump and sharing your experience. We are delighted to hear that you found it comfortable and enjoyed your stay. However, we sincerely apologize for the service shortfalls at the restaurant and the delay you experienced. We strive to provide thoughtful and anticipatory service and are disappointed we let you down. We appreciate your comments as they help us improve our guest experiences. We understand the frustration and are grateful for your patience. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sam ParryGeneral Manager

Dear Nadeem, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Richmond Marriott Short Pump. We look forward to welcoming you back on your next visit.Sam ParryGeneral Manager

Dear Tejere, Thank you for staying with us and for sharing your comments. Exceptional service for every guest is our highest priority, and we want to apologize for your disappointing experience. We have shared your feedback with our associates and made the appropriate adjustments. We value you as a guest and hope that we have the opportunity to provide you with the hospitality you deserve on your next visit to Richmond.Sam Parry,General Manager

Dear Jo-Anne, Thank you for returning to our hotel. We apologize for the challenges you had with the air conditioning during your stay and for the inconvenience this caused you. Our goal is always to provide a comfortable, relaxing time; therefore, we are sorry for this frustration. We will address this appropriately and appreciate you bringing this to our attention. Moreover, we truly empathize with your situation regarding the reward points. Points are typically attributed to reservations made directly with our hotel, per our loyalty program's terms and conditions. This policy is in place to ensure a direct and rewarding relationship with our guests. We regret any misunderstanding this may have caused and are here to provide any further clarification you may need. We value your patronage and look forward to welcoming you back under circumstances that allow us to fully extend our hospitality, including our rewards program.Sam ParryGeneral Manager

Dear Victoria, Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Sam ParryGeneral Manager

Dear Robin, Thank you for sharing your experience. We regret any disappointment you experienced due to our breakfast options. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. We also encourage our guests to participate in our Marriott Bonvoy program to enjoy exclusive perks. We appreciate the feedback, and we hope to see you the next time you are in Richmond.Sam ParryGeneral Manager

Dear William, Thank you for sharing about your stay at Richmond Marriott Short Pump. We appreciate the generous remarks, and we are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing our pleasant accommodations enhanced your visit. We hope to see you again soon.Sam ParryGeneral Manager

Dear Dongchan, It was a pleasure having you as our guest at the Richmond Marriott Short Pump. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sam ParryGeneral Manager

Hi Mcleodd, i'm so glad you enjoyed your stay, we will contact the booking channel and update that feature, sadly we do not have a jacuzzi. Hope to see you next time your in Glen Allen!

Dear Bethelhem, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sam ParryGeneral Manager

Dear Larry, Thank you for taking the time to post a nice rating of Richmond Marriott Short Pump. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Sam ParryGeneral Manager

Hi Delashonda! I'm so glad you enjoyed your stay with us here in Glen Allen!

Thanks Ana! We appreciate your rating and hope to see you again soon!

Thanks Shannon for your kind words about our FD staff, we will be sure to share them with our team! See you next time your in Glen Allen!

Thanks Clifton, we will try and get it to a 10 for you next time, thanks for the review!

Glad you enjoyed your stay with us Ricky! We hope to see you next time your in Glen Allen!

Dear Jennifer, All of us at Richmond Marriott Short Pump appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Sam ParryGeneral Manager

Dear Vivian, Thank you for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at Richmond Marriott Short Pump. We look forward to welcoming you back on your next visit.Sam ParryGeneral Manager

Thanks Sheila, I'm glad you enjoyed your stay with us here in Glen Allen!

A perfect 10! Thanks so much William, we really appreciate it, see you again soon!

Looks like we missed the ball on this one James, so sorry to hear this, we will use your feedback as a learning tool to improve for next time. Thank You.

Dear Phyllis, Thank you for choosing Richmond Marriott Short Pump and sharing your feedback. Our team endeavors to go above and beyond to ensure our guests have a memorable experience. Your compliments are not only rewarding but also encouraging. We look forward to welcoming you back in the future.Sam Parry,General Manager

Hi Ernest, glad you enjoyed your time, but so sorry to hear about the bed, we will keep that in mind and do some careful inspections in the rooms, Hope to see you next time your in town!

Dear Theresa, Thank you for taking the time to share your feedback regarding your recent stay at Richmond Marriott Short Pump. We are delighted to hear that you enjoyed our convenient location. We look forward to welcoming you back the next time you are in the area.Sam ParryGeneral Manager

Dear Natalie, It was a pleasure having you as our guest at the Richmond Marriott Short Pump. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sam ParryGeneral Manager

Dear Shanterica, Thank you for choosing Richmond Marriott Short Pump and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again. Wishing you a Happy Holidays and a Happy New Year!Sam ParryGeneral Manager

Dear Claudio, Thank you for the wonderful rating for Richmond Marriott Short Pump. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Sam ParryGeneral Manager

Dear Deborah, Thank you for the outstanding rating! We are delighted that from check-in through check-out, we were able to provide you with a great stay at Richmond Marriott Short Pump. We look forward to your return and wish you all the best with your future travels.Sam ParryGeneral Manager

Dear Steven, Thank you for your nice rating and for letting us know that your stay at Richmond Marriott Short Pump was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Sam ParryGeneral Manager

Hi Elise, so sorry to hear this, we will investigate this and see what we can do about our beds. I hope you'll visit us again soon!

Dear Dennis, Thank you for choosing Richmond Marriott Short Pump. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sam ParryGeneral Manager

So glad you enjoyed your time with us Sherrie!

Dear Wendy, We want to thank you for choosing to stay with us at Richmond Marriott Short Pump. We are thrilled to receive your thoughtful review, and we are delighted to learn you found our property to be comfortable and completely spotless. It was a pleasure accommodating you, and we look forward to your next visit. Sam ParryGeneral Manager

Glad you enjoyed your time with us Walter! Come see us again soon!

Dear Troy, Thank you for choosing to stay with us. We are glad to read that you enjoyed our prime location and our Stay Well Rooms, which cultivate health in the mind and body with their fresh and inviting environment, as well as the diligent service provided by our courteous staff. We appreciate you pointing out not only what you liked but also the things you would change. Everything we do is aimed at providing an enriching guest experience, and we are grateful for your feedback. It was our pleasure having you as our guest, and we look forward to hosting you again soon.Sam Parry General Manager

I'm so sorry to hear you didn't receive your towels, we will investigate this and ensure this kind of oversight does not reoccur. I hope you'll visit us again soon!

Dear William, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sam ParryGeneral Manager

Dear Toma, Thank you for being our guest and for your valuable feedback. We truly regret to learn about your disappointing experience at our hotel. We would like to extend our apologies for the issues you had with your room and the inconvenience this caused you and your wife. We have taken note of your comments and will ensure this is appropriately addressed. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sam ParryGeneral Manager

Hi David, so sorry to hear this stay didn't work out so well for you, thanks for sharing so we can investigate this and workout some possible operations challenged. We hope to see you again next time your in the Richmond area!

Dear Rennissa, Thank you for choosing Richmond Marriott Short Pump and for the glowing review! We are thrilled to hear that you thoroughly enjoyed your stay and we have surpassed your expectations. We look forward to hosting you in the future.Sam ParryGeneral Manager

Thanks Karen for sharing your kind feedback about our Front Desk staff, we will be sure to share!

Thanks Natalie, for sharing your kind words about our hotel, we appreciate the feedback! Hope to see you again soon!

Dear Tamara, Thank you for choosing Richmond Marriott Short Pump. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sam ParryGeneral Manager

Dear Danielle, Thank you for choosing to stay with us, and we appreciate your continuous support over the years. Our goal is to provide modern and relaxing accommodations to all our guests; therefore, we apologize for the issues you had with the shower in your room and the inconvenience this caused. We will address this appropriately to ensure this is not repeated and are grateful for your feedback. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. If we can be of any further assistance, please let us know; we would be happy to be of service. We appreciate your patience, and we hope you will give us a second chance to make a better impression.Sam ParryGeneral Manager

Dear Jessica, Thank you for choosing Richmond Marriott Short Pump and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you had a great stay. It was our pleasure hosting you, and we look forward to welcoming you back for another exceptional experience. Safe travels.Sam ParryGeneral Manager

Dear Peter, Thank you for being our guest and for your candid review. Please accept our sincerest apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. Thank you again, and we hope you will consider giving us a second chance in the future to provide you with the flawless stay you deserve.Sam ParryGeneral Manager