Exterior

Reviews of Hyatt House Richmond / Short Pump

3 out of 5
Hyatt House Richmond / Short Pump
11800 W Broad Street, Richmond, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 606 out of 1003 reviews" "
Rating 8 - Good. 237 out of 1003 reviews" "
Rating 6 - Okay. 90 out of 1003 reviews" "
Rating 4 - Poor. 43 out of 1003 reviews" "
Rating 2 - Terrible. 27 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kaeley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Joseph

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Bathroom is outdated and not very clean.
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Joseph, it's regrettable to hear that your experience regarding the cleanliness and modernity of the bathroom didn't meet your expectations. Rest assured, our housekeeping and maintenance teams have been notified to ensure such concerns are addressed promptly. We always strive for improvement and your feedback is invaluable in this regard. We hope for the opportunity to provide a better experience during your next stay.

6/10 Okay

Matthew

Travelled with partner
What’s a nice hotel to stay in Shop at very conveniently located to mini shops and eating facilities.
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Matthew, it's pleasing to hear that you enjoyed the prime location of Hyatt House Richmond/Short Pump, with its close proximity to various shops and dining options. We appreciate you choosing to stay with us, and hope to see you again in the future.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
proximity to VCU outpatient office
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Terri, it's pleasing to hear that the location of the Hyatt House Richmond/Short Pump was convenient for your visit to the VCU outpatient office. We aim to provide a prime location for our guests' needs, and your feedback affirms that. We look forward to welcoming you back in the future for your accommodation needs.

10/10 Excellent

Frederick

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Very convenient shopping nearby.
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Frederick, thank you for your feedback! Hyatt House Richmond/Short Pump is thrilled to hear about your wonderful stay and that you appreciated the convenience of our location. We're looking forward to your next stay with us. Safe travels until then!

6/10 Okay

Kylie

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Kylie, thanks for taking the time to rate your stay. It seems that your experience was neither exceptional nor poor and we believe there's room for improvement. Your feedback, while not detailed, is valuable. Next time you stay with us, we'd love the opportunity to exceed your expectations. We truly appreciate your business.

10/10 Excellent

Bela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean wish they would have stocked the coffee and tea area in the afternoon better but they came over and made a fresh pot when asked . Shower could use updating moldy
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Bela, we're pleased to hear you found Hyatt House Richmond/Short Pump to be neat and appreciated our willingness to accommodate your request for more coffee. Your comment about the attention to detail in the refreshment area during the afternoons and bathroom maintenance are well-noted and will guide our future improvements. We look forward to welcoming you back on your next visit.

10/10 Excellent

Westley

Liked: Cleanliness, staff & service, property conditions & facilities
The check in wad quick and painless.
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Thanks for the perfect rating, Westley! We can't wait to see you again soon for another amazing experience at Hyatt House Richmond/Short Pump. Have a great day!

10/10 Excellent

Tenae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will be staying again!
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Tenae, it's delightful to hear that you had such a positive experience at Hyatt House Richmond/Short Pump. We're eagerly waiting for your next stay with us!

10/10 Excellent

Johny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Johny, it's delightful to hear that you felt well-served at Hyatt House Richmond/Short Pump. Our team is ever-ready to assist our revered guests. We look forward to your next visit.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Diane, it's wonderful to see your 5-star rating of Hyatt House Richmond/Short Pump. We're thrilled you enjoyed your stay and hope to welcome you back in the near future.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, large clean rooms. very nice and comfortable bed. Lots of little touches that you will not find in other places. Excellent.
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Robert, it's wonderful to hear you enjoyed your stay at Hyatt House Richmond/Short Pump. We strive to offer top-notch comfort and unique amenities within our spacious accommodations. Hearing that you found your bed delightful and the room impressively neat simply brightens our day. We hope to have the pleasure of welcoming you back for another excellent experience.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, reliable, quiet service. Breakfast buffet was good.
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Apr 2024
Sandra, it's wonderful to hear you appreciated the peaceful atmosphere at Hyatt House Richmond/Short Pump. Your positive remarks about our breakfast buffet are much appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

Alnisa

Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Apr 2024
Thanks for the amazing rating, Alnisa!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt House Richmond/Short Pump!

10/10 Excellent

Julita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Julita, it's delightful to hear that you had an outstanding experience at Hyatt House Richmond/Short Pump. Your high rating without any text speaks volumes! Our dedicated team members strive to ensure a remarkable stay for all of our guests, and it sounds like we succeeded during your visit. We can't wait to welcome you back the next time you travel to the area. Thank you for choosing us.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
Thank you for the fantastic rating, Janet!We strive to make all of our guests feel welcome and relaxed during their time at Hyatt House Richmond/Short Pump! We can't wait to see you again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
James, it's wonderful to see that you had a favorable experience at Hyatt House Richmond/Short Pump. We value your feedback greatly and hope to see you back again soon for another pleasant stay with us.

2/10 Terrible

Kelly

Stayed 1 night in Mar 2024
Response from Customer Service on 6 Apr 2024
Kelly, we notice your recent Expedia rating indicates that your experience wasn't up to your expectation. Could you please provide some specifics that led to this? Your feedback would greatly help for us to improve our services. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. The bed was very comfortable.
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Mar 2024
Radu, it's heartening to hear that you had a pleasant stay at the Hyatt House Richmond/Short Pump. We appreciate your recognition of our comfortable beds. We're eager to welcome you again soon for an even better stay.

10/10 Excellent

Sharon Rose, Virginia Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great service, delicious breakfast. Clean property, spacious room, comfortable bed, great sitting area with kitchenette in room.
Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Sharon, thank you for sharing your experience at Hyatt House Richmond/Short Pump. We're thrilled to hear that our prime location, exceptional service, and delicious breakfast offerings hit the mark for you. Your appreciation for the cleanliness of our premises, the spaciousness of your room and the comfort of your bed makes us proud. The added benefit of a great sitting area complete with a kitchenette is indeed a bonus we're glad you had a chance to enjoy. We hope to be your first choice when you visit the area again.

10/10 Excellent

Kristiina

Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Kristiina, thank you for taking the time to rate Hyatt House Richmond/Short Pump. We're thrilled to note that your experience with us was exceptional. We'll continue to strive for excellence in our hospitality. Looking forward to your next visit.

10/10 Excellent

Cheryl, Daphne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Thank you for the fantastic rating, Cheryl!It's outstanding you had such a wonderful experience at Hyatt House Richmond/Short Pump. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Property is located at Short Pump Mall which offers many shopping and dining opportunities within walking distance from hotel. on the negative side, we had a full day from 8:30am - 6pm without water in the hotel. this was communicated at check-in, but my spouse had to work from the room that day, so it was inconvenient.
Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Jeffrey, it's great to hear that you appreciated the convenience of Hyatt House Richmond/Short Pump's prime location near shopping and dining spots. We understand that the temporary absence of water caused an inconvenience for your spouse. It's our aim to communicate any changes or disruptions as early as possible, to help guests plan their time accordingly. We hope that despite this, your overall stay was enjoyable and we look forward to welcoming you back in the future.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at Short Pump Town Center. Easy check in. The property is looking a bit dated although still feels clean.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Nancy, we're thankful for sharing your experience at Hyatt House Richmond/Short Pump. It's great to hear you appreciated our prime location and streamlined check-in process. Your feedback regarding the property's appearance is appreciated and will be useful in our continuous efforts to enhance our guests' experiences. We strive for both cleanliness and modern comfort. We hope to welcome you back in the future.

10/10 Excellent

Victoria, Fredericksburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We only stayed for one night but it met all of our needs. Numerous restaurants, shopping all around, and close to the interstate. The breakfast wasn’t great, but it was free. It consisted of eggs, corn beef hash, sausage, hash browns, and several bread options. It’s probably fine for most we just didn’t care for it. My only complaint was that there was a terrible smell in the hallway, it smelled like rotting trash. Once in our room we couldn’t smell it. Overall a great stay would definitely stay here again as it met all of our needs. Front desk staff was friendly and helpful.
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb 2024
Victoria, thank you for choosing the Hyatt House Richmond/Short Pump and for taking the time to share your experience. We're pleased to hear you enjoyed our strategic location surrounded by various amenities. Your feedback about the breakfast selection is undoubtedly beneficial and we will look into improving the variety. We apologize you noticed an unpleasant odor in the hallways - your comfort is our priority and we sincerely appreciate you bringing this to our attention. Lastly, we're delighted that our team members at the front desk were able to assist you. We look forward to your next visit.

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and room was in pristine condition upon arrival. Breakfast had variety and it was very well made.
Stayed 3 nights in Feb 2024
Response from Customer Service on 17 Feb 2024
Zoe, it's wonderful to know that you had a pleasant experience at the Hyatt House Richmond/Short Pump. The team's professionalism, cleanliness of the rooms, and the delightful breakfast options are all part of what we strive to offer. We're overjoyed to know that these aspects stood out to you. We look forward to welcoming you back for another memorable stay.

10/10 Excellent

Tangela

Excellent service.
Stayed 2 nights in Feb 2024
Response from Customer Service on 14 Feb 2024
Tangela, it's wonderful to know that you recognized the top-notch service at Hyatt House Richmond/Short Pump. Our colleagues aim to provide such experiences for all our guests. We appreciate your support and can't wait to welcome you back.

8/10 Good

Steven L

Travelled with partner
Liked: Cleanliness, staff & service
Needs some small repairs and updating
Stayed 1 night in Feb 2024
Response from Customer Service on 14 Feb 2024
Steven, it's great to know that your stay at Hyatt House Richmond/Short Pump was generally enjoyable. We appreciate you pointing out areas that might benefit from minor enhancements. Your observations assist us in understanding where we can refine our efforts to keep enhancing the guest experience. Thank you for sharing your feedback.

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, amenities
Everything was great!
Stayed 1 night in Jan 2024
Response from Customer Service on 6 Feb 2024
Olga, we're thrilled to hear that your stay at the Hyatt House Richmond/Short Pump was a success! As our valued guest, your positive feedback makes us very proud and motivates us to maintain these high standards. We're looking forward to welcoming you back!

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recover in Comment
I checked in on the spur of the moment when I became ill while in Richmond. I was able to recuperate and felt much better for having stayed an extra night in the city. I particularly loved being able to purchase food in the market and prepare it in the room using real plates and forks. I will be back under better circumstances next time.
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Laurie, we're delighted to hear that your impromptu stay at the Hyatt House Richmond/Short Pump was a recuperative one. It's great that you appreciated the convenience of in-room meal preparation with our available cooking facilities. We're looking forward to ensuring your next, hopefully more pleasant, trip to the city is even more comfortable.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 28 Jan 2024
Thank you for the 10/10 rating, Steven!It's excellent you enjoyed your time at Hyatt House Richmond/Short Pump so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 Okay

Yvonne

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
We appreciate you leaving your feedback with us, Yvonne.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Jan 2024
Thanks for the perfect rating, Charles!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt House Richmond/Short Pump.

10/10 Excellent

Gerald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Gerald, it's wonderful to see your 5-star rating for Hyatt House Richmond/Short Pump. Your high rating truly reflects the effort that our team members put into creating a wonderful experience. We hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Thank you for taking the time to leave this wonderful rating, Keith! We hope to see you again soon at Hyatt House Richmond/Short Pump so we can share yet another amazing experience!

10/10 Excellent

Istvan

Business traveller
Great check- in staff
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Istvan, thank you for sharing your delightful review. Your commendation about our excellent check-in experience at Hyatt House Richmond/Short Pump is greatly appreciated. It's wonderful to know our team members have made a positive impact on your stay. We hope to welcome you back soon for another exceptional visit!

10/10 Excellent

Ling

Stayed 1 night in Jan 2024
Response from Customer Service on 4 Feb 2024
Ling, thank you for your stellar rating of Hyatt House Richmond/Short Pump! It's rewarding to know you enjoyed your stay. We appreciate you choosing us, and we hope to serve you again in the near future.

8/10 Good

DENNIS

Stayed 1 night in Jan 2024
Response from Customer Service on 2 Feb 2024
Thank you for the 4/5 rating, Dennis!We are excited to see that you had an enjoyable experience at Hyatt House Richmond/Short Pump. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the mall and the restaurants as well as ease of arrival from the highway.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
David, it's wonderful to hear that you appreciated the convenient location of Hyatt House Richmond/Short Pump with proximity to shopping and dining, as well as easy access from the highway. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property!
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Les, thank you for your warm words! At Hyatt House Richmond/Short Pump, we work hard to deliver an exceptional guest experience. We're delighted to know you appreciated our property and look forward to your next stay with us!

10/10 Excellent

Tichina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Tichina, it's fantastic to know you had a five-star experience at Hyatt House Richmond/Short Pump! We're excited to welcome you back for your next stay. Thank you for taking the time to leave this rating.

8/10 Good

Sarah

Travelled with group
Liked: Amenities
The food wasn’t very good at all.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Sarah, it's regrettable to hear that you found the dining aspect of your visit less satisfactory. Your feedback is valuable and gives us the opportunity to improve. We're dedicated to enhancing the culinary experience and hope we can welcome you back at Hyatt House Richmond/Short Pump for a better impression.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan 2024
Thank you for this excellent rating, Brandon!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt House Richmond/Short Pump! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Ebony

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Jan 2024
Ebony, it's always a joy to hear from guests who had a splendid stay at Hyatt House Richmond/Short Pump. Thank you for your kind rating. We appreciate your choice of our hotel and hope to welcome you back soon.

10/10 Excellent

Sherita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Sherita, thank you for taking the time to leave a rating for your stay at Hyatt House Richmond/Short Pump. We're thrilled you had a wonderful experience, and we value your feedback. We're looking forward to hosting your stay once again when your travels bring you back to our area.

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 3 Jan 2024
Glenda, thank you for choosing Hyatt House Richmond/Short Pump and taking the time to rate us. We're pleased to know our hotel met your expectations. Your feedback is valuable to us, and we hope to welcome you again on your next visit.

10/10 Excellent

Toby

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in we were greeted by George. Very personable and a great attitude! Rooms were very clean. We also went to the bar and she was ready for all the different drinks we asked for. Breakfast was delicious and hot! Checkout was a breeze and I loved that they gave you until 12pm. The one little thing that should be changed is to give your guest the two bottled waters that are in the room instead of charging $6 for each.
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Toby, it's great to hear that your check-in experience at Hyatt House Richmond/Short Pump was memorable thanks to George and that you found your rooms to be spotless. We are also delighted that your bar experience and breakfast meet your expectations, and that the checkout procedure was convenient for you. Your feedback about our complimentary amenities is greatly appreciated as we continue to create an enjoyable stay for our guests. Looking forward to welcoming you back soon!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and convenient
Stayed 1 night in Dec 2023
Response from Customer Service on 30 Dec 2023
Thanks, Angela! It's outstanding your time at Hyatt House Richmond/Short Pump was fantastic. We can't wait until your next visit!

10/10 Excellent

Robin

Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Robin, it's fantastic to see your five-star rating of Hyatt House Richmond/Short Pump! It brings us joy to know you had such an excellent experience. Your satisfaction motivates our team members to go above and beyond, serving our guests. We're eagerly waiting for your next visit. Best wishes!

8/10 Good

Tiffany

Stayed 2 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
Tiffany, thank you for your rating on Hotels.com. At Hyatt House Richmond/Short Pump, we appreciate feedback from our guests as it aids us in striving for excellence. We are glad to know you had a decent stay, and we look forward to welcoming you back in the future.