Dear Cassandra,Thank you for telling us about your recent visit at HOMETOWNE STUDIOS RICHMOND VA - W BROAD ST. We thank you for your 3/5 score. However, you indicated that the lack of cleanliness due to the property was less than ideal. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

Dear Christina, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Richmond, VA - W Broad St. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the upkeep of the property and the other highlighted concerns that hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be and in an effort to address your concerns. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Tianna Red Roof ManagementRediResponse Specialist

Hello Kim,Your review of the HomeTowne Studios by Red Roof Richmond, VA - W Broad St was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

I appreciate the time that you took to share your sentiments with us, Digno. Our team at the HomeTowne Studios by Red Roof Richmond, VA - W Broad St appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

Dear Dausin,We appreciate you taking the time to reach out, and it's unfortunate to hear about the experience you described. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed promptly as we take action to rectify the issues you've mentioned and give our rooms the extra care they deserve. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

Dear Kyra,We apologize for any perceived rudeness by our staff. Rest assured, we will speak with them to ensure all our guests are treated well. While we understand your frustration with our policies, please know they are in place for the overall safety of our guests. Thank you for allowing us to host you, and we hope you have safe travels.

Dear Alice,Cleanliness is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We'll be sure to have our housekeeping team look into your comments further and make changes where necessary. Please consider giving us another chance soon.

Dear Morgan,Thank you for leaving us a review. It is disheartening that we were unable to meet your expectations. We can assure you that our team makes sure that the safety of our guests comes first. Cleanliness is held up to the highest standards for our team so this is not a typical experience. Your feedback is important to us and will be shared with our team for improvement. Please consider booking another stay with us so we can change your perception.

Dear Brett,We are sorry to hear that we did not meet the vibe check. Our team strives to improve in order to enhance the guest experience. Please feel free to share suggestions and feedback that will help us make your next stay with us a better one. We hope to welcome you back so we can change your perception.

Dear Bennett,This is not what we like to hear. We are so sorry for the ways in which we failed to meet your expectations. Guest feedback only helps us improve, and that is what we intend to do. As your travels continue, we wish you well.

Dear Willie,It's unfortunate to hear that you didn't have a good experience with us. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. Thank you, and we hope to hear from you soon.

Dear Latrisha,We regret that you didn't have the exceptional visit we strive to provide our valued guests. If there was anything we could've done in particular to improve your time with us, please don't hesitate to let us know, as we constantly work hard to improve and enhance our guest experience. Thank you, and we hope you consider returning in the future for a better visit.

Dear Brenda,Providing top-notch service is of the utmost importance to us, and we apologize for your experience. Rest assured, we will speak to our staff to ensure every guest receives outstanding hospitality. Thank you for sharing your thoughts, and we hope you'll give us another chance to regain your trust.

Dear James,We apologize that your recent stay with us did not meet your expectations. If you have suggestions on how we could improve our breakfast offerings, we would be more than happy to share them with our food and beverage team. Guest feedback only helps us improve, and that is what we intend to do. Thank you for reaching out, and we wish you safe travels.

Dear Mike,Our team takes comments like yours seriously, and we will work with our housekeeping staff to ensure our rooms are up to our high standards. Delivering a high-quality stay is what we aim for. In regards to your refund, please reach out to the third-party site you used to make your reservation. They are best equipped to assist you. Safe travels, and we hope to regain your confidence in us during a future visit to our hotel.

Dear Kathy,We're so sorry to hear that you didn't have a good time with us and we apologize for any issues with our accommodations or amenities. This is never our intention and we'll keep your comments in mind as we continue to make changes. Thank you, and we hope to see you again soon.

In reading your review, it is clear we failed to meet your expectations, and for that, we are very sorry. Our team is committed to positive change, so we will look into your concerns and address them accordingly. We will also seize this opportunity to ensure we're always presenting our property in the best light.

Sorry for your inconvenience . you paid 100 for the room and when you complaint about the toilet it was fixed within 5 mins so I think we did our best .

Sorry for the inconvenience . we will take care of all these things .

“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention.

Thank you for staying here

Thank you for staying here .

Thank you for staying here,