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Comfort Suites Innsbrook - Short Pump

2.5 star property
Victorian hotel with free breakfast and fitness centre

Photo gallery for Comfort Suites Innsbrook - Short Pump

Relax in the hotel's inviting lobby, featuring a grand staircase and comfortable seating area.
Two spacious beds with brown headboards and bedside tables create a cozy retreat.
Welcome to our hotel lobby, featuring a central reception desk, coffee machines, and a seating area with chairs and a table.
Relax in a casual outdoor space with round tables and comfortable seating, perfect for dining or socializing.
Step into the grand lobby, featuring a reception desk, seating area, and coffee station, with a curved staircase and pendant lights.

Popular amenities

  • Pool
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym
The current price is AU$144
includes taxes & fees
10 Aug - 11 Aug

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, desk

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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includes taxes & fees
10 Aug - 11 Aug
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About the area

Map
4051 Innslake Dr, Glen Allen, VA, 23060

What's nearby

  • Short Pump Town Center - 4 min drive - 4.2 km
  • Henrico Doctors' Hospital - 7 min drive - 8.5 km
  • University of Richmond - 11 min drive - 11.5 km
  • Lewis Ginter Botanical Garden - 13 min drive - 14.1 km
  • Virginia Commonwealth University - 16 min drive - 20.5 km

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 28 min drive

Restaurants

  • ‪Golden Corral - ‬17 min walk
  • ‪Noodles & Company - ‬8 min walk
  • ‪Cracker Barrel - ‬3 min drive
  • ‪Silver Diner - ‬4 min walk
  • ‪The Beach House - ‬8 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Hotel near Short Pump Town Center
At Comfort Suites Innsbrook - Short Pump, you can look forward to a free breakfast buffet, laundry facilities and a fireplace in reception. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym and a 24-hour business centre.
Other perks include:
  • Swimming pool with sunloungers
  • Free self-parking
  • Motorhome/coach/lorry parking, an indoor pool and access to a nearby health club
  • Express check-out, multilingual staff and free newspapers
  • Guest reviews give top marks for the breakfast, helpful staff and location
Room features
All 125 rooms have comforts, such as premium bedding and pillow menus, as well as perks, such as laptop-friendly workspaces and air conditioning. Guests reviews speak well of the clean rooms at the property.
Other amenities include:
  • Pillowtop mattresses, sofa beds and free cots/infant beds
  • Bathrooms with shower/bath combinations and free toiletries
  • 37-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, separate sitting areas and mini fridges

Languages

English, Spanish

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  • Breakfast included
  • Parking included
  • Free WiFi
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The price is AU$171
includes taxes & fees
10 Aug - 11 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
5 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

Does Comfort Suites Innsbrook - Short Pump have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM to 10:00 PM.

How much does it cost to stay at Comfort Suites Innsbrook - Short Pump?

As of 4 Aug 2025, prices found for a 1-night stay for 2 adults at Comfort Suites Innsbrook - Short Pump on 10 Aug 2025 start from AU$143.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Comfort Suites Innsbrook - Short Pump pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20.00 per pet, per day. Service animals are exempt from fees.

How much is parking at Comfort Suites Innsbrook - Short Pump?

Self-parking is free at this property.

What time is check-in at Comfort Suites Innsbrook - Short Pump?

Check-in start time: 3 PM; check-in end time: 7 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Comfort Suites Innsbrook - Short Pump?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Comfort Suites Innsbrook - Short Pump located?

Situated in the business district, this hotel is 1.8 mi (2.9 km) from Elk's Lodge and 2.6 mi (4.3 km) from Short Pump Town Center. Virginia Hospital & Health is 3.1 mi (4.9 km) away.

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Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.8
Rating 10 - Excellent. 291 out of 1007 reviews
Rating 8 - Good. 222 out of 1007 reviews
Rating 6 - Okay. 184 out of 1007 reviews
Rating 4 - Poor. 144 out of 1007 reviews
Rating 2 - Terrible. 166 out of 1007 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable rooms
Stayed 1 night in Jul 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the night in a good location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Roland

Liked: Cleanliness, amenities, property conditions & facilities
Front desk was friendly and very helpful
Stayed 5 nights in May 2025

8/10 Good

Stephanie

Liked: Property conditions & facilities
Safe area, staff were very nice, and we had a big comfortable room. My only complaint is that the floors were really grimy.
Stayed 2 nights in Jun 2025

8/10 Good

Sherry

Liked: Cleanliness, property conditions & facilities
The room was very clean and comfortable. Hotel staff is very friendly and helpful. Would definitely stay at this hotel again and recommend it to others.
Stayed 2 nights in May 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2025

4/10 Poor

Oghenekome

Disliked: Cleanliness, amenities, property conditions & facilities
Poor quality hotel. Remote had no batteries, some lamps had to lightbulbs, and toilet didn’t work. Unfortunate for such a good location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
Stayed 1 night in Jul 2025

2/10 Terrible

Keith

Disliked: Cleanliness, amenities, property conditions & facilities
The room was moldy and had a very strong odor of mildew. My wife, who has asthma had to immediately put on her nebulizer upon entering the room. We changed rooms and the same thing happened. We had no choice but to check out and go home. There was no way we could have stayed in that hotel.
Stayed 1 night in Aug 2025

2/10 Terrible

Isaak

Disliked: Cleanliness, amenities, property conditions & facilities
Pubes in the bathroom upon check-in. Elevator barely working and not inspected since 2022. Smelled like cigarette smoke in a non smoking room. Whole place was grimy and gross. The complimentary shampoo was opened and used. The tub was gross.
Stayed 1 night in Jul 2025

2/10 Terrible

Kathleen

Disliked: Amenities
Mold along ceiling in the room, smelled like smokers throughout hallway and room itself (tried to mask with air fresheners), 4 hand towels provided (said out of bath towels, provided two pool towels when asked), bathroom filled with insects when we got up in the night. Horrible, horrible experience. Will be reporting to Board of Health.
Stayed 1 night in Aug 2025

10/10 Excellent

jeffrey

Liked: Staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jun 2025

4/10 Poor

Steven

Disliked: Cleanliness, property conditions & facilities
The elevators were filthy and very hot. The breakfast was sub par. The carpet in my room was badly stained. The pillows were old and flat. The bathroom tile floor was filthy. The entire vibe of the hotel was unkept.
Stayed 1 night in Jul 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy check in and the room was clean.
Stayed 1 night in Apr 2025

4/10 Poor

Dale

Disliked: Cleanliness, staff & service, property conditions & facilities
This could be a nice place to stay if management paid a little more attention to details. Like cleaning the tabletops at breakfast, stopping the tub faucet from leaking, cleaning that mysterious stain off the bathroom wall, hiring a front desk person who smiles, fixing the room door so it’s easier to open….
Stayed 1 night in Jun 2025

4/10 Poor

Caleb

Disliked: Cleanliness, property conditions & facilities
Owners need to invest more money in the property for renovations.
Stayed 1 night in Jun 2025

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property needs to be updated. The Lady who checked us in and was on duty when we checked out were very helpful. But the property has older furniture and not as clean as I would like.
Stayed 2 nights in Jun 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay for the price that was paid
Stayed 1 night in Apr 2025

8/10 Good

Vicki

We had a small issue checking in. First room the door would not lock; second room had not be cleaned and no sheets on bed; third room was a hit. At night the room across the hall from us partied in the hall until 1:30. But I did not make a complaint because I did not want to cause any problems. Perhaps set some kind of noise signage to discourage that behavior.
Stayed 1 night in Jul 2025

4/10 Poor

Dave

Disliked: Cleanliness
Smoke detector bagged so i guess a non smoking room.
Stayed 1 night in Jun 2025

4/10 Poor

Susan

Disliked: Cleanliness, property conditions & facilities
I was very disappointed staying here. The whole hotel was very dirty and falling apart. Our room smelt like old vomit, the bathroom door handle was falling off. The dirt and dust everywhere was awful and the ceiling was leaking in multiple places in the common area next to the breakfast buffet with no bucket to catch it in some areas. Our entire floor smelt like marijuana. We never made it to the pool because we were disgusted by everything else.
Stayed 3 nights in Jul 2025

6/10 Okay

Anna

Liked: Cleanliness, property conditions & facilities
On the first morning of our two day stay, there basically was no breakfast, even though one was included in the rate. There was no milk, no juice, no creamer, etc. And the attendant could not care less. I will not stay with this hotel chain again. This was my first experience with this chain.
Stayed 2 nights in May 2025

10/10 Excellent

DANNI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful with the property didn’t really have no issues. Staff was great. Rose is clean and neat.
Stayed 1 night in May 2025

2/10 Terrible

Peter

Disliked: Cleanliness, amenities, property conditions & facilities
The shower didn’t work, there was brown dirty marks on the walls and on the lamp shade. The ac didn’t stay on to keep the room at one temperature. It was not a good stay.
Stayed 1 night in Jun 2025

2/10 Terrible

Aristides

Disliked: Cleanliness, amenities
No manager to help. Staff Imani was made aware of all the issues, we asked her to come up and check the room herself
Stayed 1 night in Jun 2025