Ría Lagartos Biosphere Reserve Tours and Activities

Walking distance to several restaurants, safe and quiet when we were there. Onsite facilities such as the rooftop pool, pool at bottom, and quality of food at restaurant weren’t as good as perceived through photos and other reviews. It’s a solid stay, 4-5 stars.

Our stay at Casa Gitano was only one night and it was far down the single road going into Tulum (about 30 mins). We enjoyed the beautiful beach view from our room. The room was smaller than we imagined at 500 sq ft but we had just enough space for two. The major issue was the water. We had no hot water the entire time. It got lukewarm at best. But overall we still enjoyed our stay.

The hospitality and customer service of this resort far exceeded my expectations as well as any other experience I’ve had while traveling internationally. The food and drinks are amazing and the inclusive breakfast is far from your basic continental breakfast…it’s very filling with multiple options. The staff are very attentive and on hand ready to assist 24/7! They even sent me off to the airport with coffee and a meal box upon my departure! My only constructive comment is that with the property being a small, boutique structure, the plumbing and sewage system are very sensitive and by night 3, we had faint smells of sewage in our room. Not bad enough to report to the staff, yet noticeable.