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Reviews of Kensington Hotel

3 out of 5
Kensington Hotel
17 East Parade, Rhyl, Wales

Reviews

6.6
Rating 10 - Excellent. 2 out of 18 reviews" "
Rating 8 - Good. 7 out of 18 reviews" "
Rating 6 - Okay. 6 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

Reviews

8/10 Good

En, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An interesting place. Good location. Eat at Weatherspoons.
Stayed 3 nights in Oct 2019

2/10 Terrible

Shaun William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience, stay well away!!
First impression was bad, broken tiles on entrance, tired and shabby decoration, unfortunately this got worse. The room was very tired and basically should not have been on sale. One “damp towel” was provided for two guests. The sheets displayed yellow stains and the mattress had springs poking through, there was also damp on the bedroom walls. The bathroom was a joke, the sink tap would not turn off unless you forced it down. I can honestly say that this has been the worst room I,ve been provided with ever! It goes without saying that I checked out within 10 minutes. I explained the issues to the manager, she did not seem in the slightest concerned and just said that she would not be charging the company I booked with for the night, which is incorrect as they did charge the company. Horrible experience,stay well away from here.....☹️
Stayed 1 night in Sep 2019

6/10 Okay

Laura

Liked: Room comfort
Disliked: Property conditions & facilities
Tired hotel in desperate need of modernisation.
The hotel is very tired and fell way below 6.8/10 and was a little expensive for what we got. The hotel receptionist was friendly, but we were given 2 old sad towels - a hand towel and very small bath towel, no others in room. We decided not to use the shower - black mould all around the fittings. Not all the lightbulbs worked in the room. The bed was comfortable and we slept well. It was just about adequate for a nights stay with early morning rise, but I would not recommend for anything else.
Stayed 1 night in Sep 2019

6/10 Okay

Unknown

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was dirty and sheets had stains on them didn’t see any staff there after excepting the keys
Stayed 2 nights in Aug 2019

8/10 Good

Danielle

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Joan

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
I arrived at stated check in time, 3pm but there was a note with a phone number to contact. Someone arrived and showed me to the room. Was deceiving in size, larger than we thought. The bedding was very clean and so was bathroom. Everything was in the middle of work. Delapitated furniture with throws over, duct tape covering holes in the walls, shoddy paint work etc However if you aren't that bothered then the beds were comfortable, thd room had decent wifi and were a good size. When entering hotel there was smell of airfreshners to mask smells. The banisters were sticky and everywhere just needed a good clean. There was no breakfast due to renovations in the kitchen and dining area. Sounds as though they are snowed under and inexperienced but i am sure things will improve. Staff didn't know if my room was paid for so just as well we are honest. No one to check you out either. Woukd stay there again if I'm honest but it was cheap and location was good for Rhyl The hotel has a lot of potential... the staff just need to make it more professional.
Stayed 1 night in Aug 2019

6/10 Okay

Jean

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning and the view from the location. The reception was good . The location near the town centre and across the road from the holiday play area is a great advantage. The property was also very peaceful and there was no issues with the amenities.
Stayed 2 nights in Jun 2019
Response from Rachel on 12 June 2019
Dear guest, Thank you so much for your feedback it is very much appreciated. We do hope to welcome you back again soon😁

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

8/10 Good

Iola

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
We loved everything about the place we was on the second floor you could see the sun set in the evening BEAutiful views
Stayed 3 nights in May 2019
Response from Rachel on 1 June 2019
Dear guest Thank you for your feedback, we really do appreciate it. Hope to see you again soon

6/10 Okay

Serena

Disliked: Staff & service
Hotel and room needs to be updated with fittings and fixtures
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
A bit dated but the price was good value. Everything was clean & tidy too so no complaints here.
Stayed 1 night in Mar 2019

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great wee hotel
Great wee hotel Rachel was amazing
Stayed 3 nights in Feb 2019
Response from Rachel on 27 Feb 2019
Hello Gordon Thank you so much for taking the time to leave us a review. It was a pleasure meeting you all.

8/10 Good

barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kensington house review
my stay was pleasant enough just one discomfort the radiators were only look warm. I did use the portable one which helped,. that's my only comment otherwise very good value .I would stay again
Stayed 1 night in Jan 2019
Response from Rachel on 27 Feb 2019
Hello Barry Thank you so much for taking the time to leave us a review. I am glad you would stay with us again. It was a pleasure meeting you.

6/10 Okay

Naia

Liked: Staff & service
Stairs and leaks
The price was amazing and the service was great There was a leak in the first room we were put into so we were upgraded to a bigger room. There was too many stairs to go up with my baby and buggy and all the things he needed
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

DONT BOTHER UNLESS THIS IS THE LAST RESORT
Wasn't impressed overall, the only thing that was clean was the beds, looked straight from 1990s, window in the bedroom wouldn't shut so seagulls kept me awake pretty much all night, staff were friendly but unfortunately I couldn't reccomend this place unless you are really desperate.
Stayed 3 nights in Aug 2018

8/10 Good

jeremy

Liked: Cleanliness, staff & service
Hotel review
Friendly and helpful owner was very accommodating. Room basic but clean and value for money as price was good.
Stayed 1 night in Jul 2018
Response from Rachel on 30 July 2018
Hello Thank you so much for your feedback, we really do appreciate it. It was a pleasure to welcome you to the hotel. We do hope to welcome you back again