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"Your response is unacceptable. The Royal Hotel was closed for refurbishment at the time of my booking — a fact that should have been known to Hotels.com before confirming any reservations. It is embarrassing that such a booking was confirmed in the first place, and the stress caused is entirely due to your company’s failure to ensure the property was operational. I will be taking this matter up with my travel insurance provider and expect Hotels.com to review its internal processes to prevent this from happening to other customers."

"Excellent accueil, chambre tres grande et décorée avec soin Petit déjeuner Excellent et personnel au petits soins "

"Everything was excellent"

"Fabulous river frontage My husband tried unsuccessfully to land some fair sized trout. Cottage very comfortable with fireplace and heaters. Had Sabie trout in the restuarant which was excellent. Perfect base for visiting all the local sites and hikes. Will go back again. Staff discreet and efficient. Sadly, my offer to buy life rights to the cottage as a retirement home was rejected. Ah well…."

"Beautiful setting and great host. "

"It's simply a unique, luxurious, tranquil & liberating place with impeccable service (thanks to Dirk, Roy, the housekeepers and dining staffs) and a wonderful vibe for romance! The only thing we didn't like was the initial drive up to the property but, beyond that, it was a lovely romantic retreat !"

"It has privacy and everything is top class in the room, I have no complaints surely I’ll come back again "