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Rating 10 - Excellent. 491 out of 737 reviews" "
10 - Excellent
491
Rating 8 - Good. 139 out of 737 reviews" "
8 - Good
139
Rating 6 - Okay. 56 out of 737 reviews" "
6 - Okay
56
Rating 4 - Poor. 29 out of 737 reviews" "
4 - Poor
29
Rating 2 - Terrible. 22 out of 737 reviews" "
2 - Terrible
22
9.4/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
6/10 Okay
Douglas
26 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The smoke detector made a loud clicking noise all night
Douglas
Stayed 1 night in Apr 2024
Response from Hotel Staff on 27 Apr 2024
Thank you so much for your feedback. we will be looking into it
8/10 Good
Brent
19 Apr 2024
Liked: Cleanliness
Disliked: Amenities
Hotel is clean, but basic, no breakfast, and you’ll need a car to go anywhere.
Brent
Stayed 1 night in Apr 2024
Response from Morvin on 19 Apr 2024
Dear Brent , The hotel has a breakfast menu available in refuel from 6am - 10amAlot of options available on UberEats and door dash as well. We have a shuttle than can drop you in 3 mile radius Kindly let us know if you need anything
Was not informed on the master switch light switch in the room.
No bathroom or toilet area lights switches work unless the master light switch was on.
Bathroom and toilet area are dark not acceptable.
Bryan
Stayed 1 night in Mar 2024
Response from Morvin on 30 Mar 2024
Thank you so much for your feedback. We truly appreciate your business
I was so pleased with my stay! It felt clean and updated.
Katy
Stayed 1 night in Feb 2024
Response from Hotel Management on 1 Mar 2024
Hello Katy, thank you very much for your review! We appreciate the feedback and are so glad you enjoyed your stay at the Aloft Marriott Reno-Tahoe International Airport Hotel. See you again soon!
Hello Steven, we are sorry to hear that your stay wasn't exceptional. We will ensure that our staff is aware of your review. Please give us another try when you are in the Reno area.
8/10 Good
melinda, south lake tahoe
Travelled with partner
11 Feb 2024
Need better towels and pillows.
melinda
Stayed 1 night in Feb 2024
Response from Hotel Management on 16 Feb 2024
Thank you for your comments Melinda. We look forward to seeing you back at the Aloft by Marriott!
We enjoyed our brief stay at the hotel. The staff were all incredibly friendly. We appreciated the fact that they were dog friendly!!
Verified traveller
Stayed 1 night in Jan 2024
Response from Hotel Management on 26 Jan 2024
Hello! Thank you for the positive review! We are so excited that you enjoyed your stay at the Aloft Marriott Reno-Tahoe Int'l Airport Hotel. We look forward to see you soon!
10/10 Excellent
Sonya
10 Jan 2024
Sonya
Stayed 1 night in Jan 2024
Response from Hotel Management on 1 Feb 2024
Hello Sonya, Thank you for your score of 5! We appreciate your feedback and look forward to seeing you soon!
10/10 Excellent
Morced
10 Jan 2024
Morced
Stayed 1 night in Jan 2024
Response from Hotel Management on 1 Feb 2024
Hello Morced, Thank you for your score of 5! We appreciate your feedback and look forward to seeing you soon!
6/10 Okay
Kimberly
8 Jan 2024
Liked: Cleanliness, room comfort
Nice room, fee for parking
Very nice room but was very surprised to be charged for parking at box hotel of this style. Was not notified that I would be charged for parking. Also heads up there is no door to close for privacy for shower! Would avoid if traveling with your kids, friends or others you don't wanna be naked in front of :)
Kimberly
Stayed 1 night in Jan 2024
Response from Hotel Management on 24 Jan 2024
Thank you for voicing your concerns about the Aloft Marriott Hotel's unique design. Recently, we have installed privacy curtains in all of our Double Queen Rooms! We look forward to seeing you on your next trip to Reno!
Needed a place to stay after late night flight. V close to the airport. Charge for parking seemed a bit ridiculous. Rooms were nice, updated showers. No hand soaps provided (I'm guessing this was a mistake) so had to use the shower soaps.
Robert
Stayed 1 night in Dec 2023
Response from Hotel Management on 24 Jan 2024
Hello Robert, Thank you for voicing your concerns. Please know that at the Aloft Marriott Hotel, your comfort is our priority. We would like to apologize for not exceeding your expectations. We will be using your feedback to implement improvements to ensure a better experience in the future.
10/10 Excellent
Siyao
6 Jan 2024
Siyao
Stayed 2 nights in Dec 2023
Response from Hotel Management on 24 Jan 2024
Thank you for your score,Siyao. We hope to see you back at the Aloft Marriott Reno-Tahoe Int'l Airport Hotel in the future!
10/10 Excellent
Clint
6 Jan 2024
Liked: Property conditions & facilities
Great hotel
Clint
Stayed 1 night in Jan 2024
Response from Hotel Management on 24 Jan 2024
Thank you for the "5", Clint. We hope to see you back at the Aloft Marriott Reno-Tahoe Int'l Airport Hotel in the future!
2/10 Terrible
Michael
5 Jan 2024
Michael
Stayed 1 night in Jan 2024
Response from Hotel Management on 26 Jan 2024
Hello Michael,We are sorry that we did not exceed your expectations. Your satisfaction is our priority. We will use your score to continue to improve and ensure a better experience in the future.
Thank you for the "10", Leslee. We hope to see you back at the Aloft Marriott Reno-Tahoe Int'l Airport Hotel in the future!
8/10 Good
Richard
4 Jan 2024
Richard
Stayed 1 night in Jan 2024
Response from Hotel Management on 24 Jan 2024
Hello Richard,Thank you for staying with us. We love having space for our guests to be able to relax and enjoy their stays. We hope to have you stay with us again in the future.
Great comfortable lodging with all the amenities and helpful staff. Central location near everything and transportation. Kid friendly. Pool , Gym, Lounge, view, food, Shuttle.
James
Stayed 3 nights in Dec 2023
Response from Hotel Management on 24 Jan 2024
Thank you, James for your comments. We look forward to having you back at the Aloft Marriott Reno-Tahoe Int'l Airport Hotel.
Really liked the hotel overall but as a big guy would like rounded shower curtains. 18” of usable shower is a little small. A little louder than I like and a bit stuffy with no operating windows and air didn’t seem to work right.
Mike
Stayed 2 nights in Dec 2023
Response from Hotel Management on 24 Jan 2024
Hello Mike, Thank you for voicing your concerns. Please know that at the Aloft Marriott Hotel, your comfort is our priority. We would like to apologize for not exceeding your expectations. We will be using your feedback to implement improvements to ensure a better experience in the future.
Thank you for voicing your concerns. Please know that at the Aloft Marriott Hotel, your comfort is our priority. We would like to apologize for not exceeding your expectations. We will be using your feedback to implement improvements to ensure a better experience in the future.
Thank you, Steve for staying with us. Your comfort is important to us and we hope to see you again!
2/10 Terrible
Ahmet
2 Jan 2024
Ahmet
Stayed 1 night in Dec 2023
Response from Hotel Management on 24 Jan 2024
Thank you for voicing your concerns. Please know that at the Aloft Marriott Hotel, your comfort is our priority. We would like to apologize for not exceeding your expectations. We will be using your feedback to implement improvements to ensure a better experience in the future.
Love the room other then theres a door to the toilet room but no door to the bathroom which has a sink and shower with a glass door. There’s a wall with beds on one side and the shower and sink on the other side wide open. Not idea room for families.
Tamara
Stayed 1 night in Dec 2023
Response from Hotel Management on 24 Jan 2024
Hello Tamara,Thank you for voicing your concerns about the Aloft Marriott Hotel's unique design. Recently, we have installed privacy curtains in all of our Double Queen Rooms! We look forward to seeing you on your next trip to Reno!