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"Excellent customer service"

"The rooms and bathrooms were very clean. The staff very friendly. "

"The hotel was very nice located, the city centre, public transportation, supermarkets and restaurants are very close. The room was okay. The furniture is quite old, the kitchen could be better equipped and only one big pillow for two persons is also not so nice. But all in all it’s okay for a few nights to explore Santander. "

"I booked this property as s gift for a couple and their feedback was that the entire Helguera Team was absolutely outstanding . They took very good care of every small detail requested by Me , therefore making their stay even more special. Thank you all for making my friend’s stay so memorable. "

"Great staff and a good location that allowed us to visit several attractions in only one day. We were not aware that there was no elevator wichi may be an issue for some families. We had to park some blocks away because everything was taken close to the hotel. I would come back."

"Magnificent place , gorgeous mansions. Beautiful views around the seaside and beautiful beaches."

"Simple but clean and confortable rooms, excellent breakfast included. Very quiet position with Sea view. Must call in Advance as reception Is not open all the time"

"Hotel was functional and clean. Very little parking in the neighbourhood so it took a long time and long walk to find a place and reach the hotel. The room was large and comfortable. Breakfast barely adequate. However the shower drain was blocked and flooring sloping out of the bathroom so the room got flooded soaking our belongings. It was an obvious structural problem but noone was on site to resolve the problem. "

"Beautiful room with two balconies and lovely furnishings. The bed was large and comfortable, and the bathroom was cavernous. The hotel is in a wonderfully decorated historic building in the center of town. A perfect place from which to enjoy Santillana Del Mar. The only point against them is that there is no coffee maker or kettle in the room. Parking available in their lot for a small charge. "

"Excellent and relaxing stay here as always. The Templo del Agua is so so nice and all the staff are very friendly. "

"We enjoyed our stay, thank you. We would return again. Nice location, friendly welcome on reception and clean. "

"Excelente!!"

"The hotel seems to have seen better days. The base in the shower was coming off the wall and had mold behind it. There were a few broken things in the room (e.g., the face plate came off the outlets in the bathroom when unpluggin the hair drier). The room had a large balcony which looked out over the bay but the furniture could have done with a wipe down. The garage is undergound and accessed with a car lift which was not for the faint of heart. The staff were very friendly and helpful and the...

"Check in was good friendly welcoming staff. Easy parking. Room was good really clean. Breakfast was lovely definitely would recommend."