Suite, 1 King Bed, Non Smoking, Jetted Tub

Reviews of SureStay Plus by Best Western Reading North

2.5 out of 5
SureStay Plus by Best Western Reading North
2200 Stacy Dr. 5th St. Hwy., Reading, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 207 out of 522 reviews" "
Rating 8 - Good. 162 out of 522 reviews" "
Rating 6 - Okay. 95 out of 522 reviews" "
Rating 4 - Poor. 29 out of 522 reviews" "
Rating 2 - Terrible. 29 out of 522 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from GM on 15 May 2024
Dear Barbara, Thank you for taking the time to rate us with a 5-star review. We are thrilled to see your rating and sincerely appreciate your support. We hope you had a memorable stay with us and we look forward to welcoming you back in the near future. Warm regards,Hotel Management

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good
Stayed 1 night in May 2024
Response from GM on 12 May 2024
Dear Amy,Thank you for choosing our hotel for your stay and for taking the time to share your experience with us. We're thrilled to hear that things are going well so far. We hope to continue exceeding your expectations and making your stay an unforgettable one. Look forward to serving you throughout your stay!Warm regards,Hotel Management

10/10 Excellent

Carlos

Stayed 2 nights in Apr 2024
Response from GM on 13 May 2024
Dear Carlos,Thank you for taking the time to rate us! We're thrilled to see your perfect rating and hope you had a fantastic stay at our hotel. We strive to provide exceptional experiences for our guests and we hope to see you again soon for another memorable stay.Warm regards,Hotel Management

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy, and comfortable stay. Breakfast was as expected. No pool but not necessary
Stayed 2 nights in May 2024
Response from GM on 9 May 2024
Dear Cameron,Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay and found our rooms clean, easy, and comfortable. We're glad the breakfast met your expectations too. We appreciate your understanding about the pool and look forward to welcoming you back for another great stay soon.Warm regards,Hotel Management

4/10 Poor

Alicia

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
I really wanted to take a hot shower. You need adjust the temperature because at its highest temp it was not hot enough. That hurt your score. I asked one of the cleaning attendants for an extra shampoo and conditioner, She looked into my bathroom said, “You didn’t use yours.” I responded, “I know because I have a lot of hair and one isn’t going to be enough.” I did not like that like. I should not have to explain myself. Clearly, if you look at me, I have long thick hair snd you were being nosy looking into my room on top of questioning me? It was rude and an invasion of my privacy. Plus, I stayed nights there should’ve been four towels instead of two. That hurt your score. One thing I really liked was the location and how convenient it was to use the stairs from the room. The outside key card side entry door was also great rather than always going through the front. Bevy and the other breakfast attendant who works morning breakfast definitely made the experience delightful. I really appreciated their service. Your hotel texts way too much. We got things to do the last thing we need is for constant notifications when we got other reasons on why we are in the area. It’s inconsiderate of our time. To the point where I had to text STOP and somehow you all are still texting me after the stay asking for the review. Well, you asked for it. How did that even go through when I said STOP? oh this review is through email but my point exactly. Borderline harassment.
Stayed 2 nights in May 2024
Response from GM on 6 May 2024
Dear Alicia, We're sorry to hear that your stay didn't meet expectations. Your feedback about the shower temperature, amenities and privacy is crucial to us. We're glad you enjoyed our location and staff service, but we regret any inconvenience caused by our text service. We'll certainly review these areas to ensure a better experience for all guests. Thank you for sharing your thoughts.Warm regards,Hotel Management

6/10 Okay

Sara

Travelled with partner
Disliked: Property conditions & facilities
My bed is so hard . Love this spot but I’m typing this at 5 in the morning because I can’t get comfortable at all . :( been up all night :( tossing and turning
Stayed 1 night in May 2024
Response from GM on 5 May 2024
Dear Sara,We're truly sorry to hear about your discomfort regarding the bed. Your comfort is our top priority and we regret that we fell short this time. We appreciate your feedback and assure you that we will look into this matter. We hope to have the opportunity to welcome you back for a more comfortable stay.Warm regards,Hotel Management

8/10 Good

janelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms seemed clean, bed was comfortable. Location was convenient for an Uber to Santander Arena. Check in took quite awhile but i don't think it was because of the staff, the couple booking kept making changes. However, there was only one person checking in but 2-3 people behind the desk. Overall, happy with the stay and would book there again.
Stayed 1 night in May 2024
Response from GM on 3 May 2024
Dear Janelle,Thank you for taking the time to share your valued feedback. We are thrilled to hear that you found our rooms clean and comfortable and our location convenient. We apologize for any delay you experienced during check-in. We assure you that we strive for efficiency and will work on this aspect. It's great to know that you would choose to stay with us again. Looking forward to welcoming you back!Warm regards,Hotel Management

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely remodeled and clean.
Stayed 3 nights in Apr 2024
Response from GM on 29 Apr 2024
Dear Martin,Thank you for choosing our hotel and taking the time to leave a 5-star review. We're thrilled to hear that you appreciated our newly remodeled spaces and cleanliness. We strive to provide a comfortable and enjoyable stay for all our guests. Looking forward to welcoming you back soon!Warm regards,Hotel Management

8/10 Good

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to train tracks
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Vickie,Thank you for your review. We're glad to note that our location was convenient for you. Yes, we are indeed located near the train tracks which some guests find interesting and unique. We hope your stay was comfortable and we look forward to welcoming you back soon. Safe travels!Warm regards,Hotel Management

10/10 Excellent

Donnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could remember the front desk attendants name, but he was extremely professional and fast. One of the quickest check-in experiences I’ve ever had. Clean room, clean bathroom and an overall quality experience. Even for a 1 night stay!
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Donnie,Thank you for your fantastic 5-star review! We're thrilled to hear about your swift check-in experience and the cleanliness of our rooms. It's wonderful to know our team made your stay enjoyable, even if it was just for one night. We look forward to welcoming you back for another quality experience soon!Warm regards,Hotel Management

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Dear Benny,Thank you for leaving us a fantastic 5-star rating. We are absolutely thrilled to see this and are glad that you had a wonderful experience at our hotel. We hope to have the opportunity to welcome you back in the near future for another great stay. Thanks again!Warm regards,Hotel Management

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was by far the best. The breakfast was really good. The bed was extremely comfy. I loved how quiet it was.
Stayed 2 nights in Apr 2024
Response from GM on 19 Apr 2024
Dear Amanda,We are thrilled to hear such wonderful feedback! We're delighted that our customer service exceeded your expectations and that you enjoyed our delicious breakfast and comfortable beds. Your appreciation for the quiet ambiance is also heartening. We look forward to serving you again soon at our hotel. Thanks for choosing us and sharing your experience!Warm regards,Hotel Management

10/10 Excellent

Oséias

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for your service!
Stayed 3 nights in Apr 2024
Response from GM on 16 Apr 2024
Dear Oséias,We're thrilled to hear that you enjoyed our service at our hotel! Your kind words truly make our day. It is our pleasure to ensure our guests have the best experience possible. We look forward to welcoming you back soon. Thanks for choosing us and for your wonderful review!Warm regards,Hotel Management

10/10 Excellent

Kristen, Sussex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience for our family of 4. Clean place right on the ocean block. Although the weather wasn't the best, it is within walking distance of a lot of things. A rating all around. Would recommend and book again!
Stayed 1 night in Feb 2024
Response from GM on 9 Apr 2024
Dear Kristen,We're thrilled to hear that you and your family enjoyed your stay at our hotel! Our team strives to maintain a clean and comfortable environment for our guests. We're glad you found our location convenient. Even in less than perfect weather, there's always something to do! We appreciate your recommendation and look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Vickie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant. Rooms were presentable and clean. I will return in the very future.
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Dear Vickie,Thank you for your lovely 5-star review! We're delighted to know that our team made your stay enjoyable and you appreciated the cleanliness of our rooms. We strive to provide the best service possible. Your words are encouraging and we look forward to welcoming you back soon at our hotel. Safe travels!Warm regards,Hotel Management

10/10 Excellent

Elba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay excellent service
Stayed 4 nights in Mar 2024
Response from GM on 7 Apr 2024
Dear Elba,Thank you for your glowing review! We're absolutely thrilled to hear about your great stay and excellent service experience at our hotel. Your kind words truly inspire us to continue delivering top-notch service to wonderful guests like you. We sincerely hope to welcome you back soon for another fantastic stay.Warm regards,Hotel Management

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive and great customer service
Stayed 2 nights in Mar 2024
Response from GM on 3 Apr 2024
Dear Wilson,Thank you for your wonderful review! We're thrilled to hear that you appreciated our customer service and found our hotel to be a great value. Your kind words inspire us to continually provide the best hospitality and service for our guests. We look forward to welcoming you back to our hotel in the future.Warm regards,Hotel Management

4/10 Poor

Madison

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Entire second floor smelled like cigarette and marijuana smoke. Room was dirty, dirty towels & pillow
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Madison,We sincerely apologize for your recent experience at our hotel. Your comfort is our top priority and we're truly sorry to hear about the issues you encountered. We're taking your feedback seriously and will address these concerns with our team to ensure a better experience for future guests. We hope to have the opportunity to welcome you back for a much more pleasant stay in the future.Warm regards,Hotel Management

10/10 Excellent

Kellibeth

Liked: Cleanliness, staff & service
Beautiful and fancy! Love the atmosphere and very pleasant
Stayed 1 night in Mar 2024
Response from GM on 10 Mar 2024
Dear Kellibeth,Thank you for your wonderful review! We're thrilled to know that you loved the atmosphere at our hotel. Your kind words about the pleasantness of our ambiance truly warm our hearts. We aim to provide a unique and beautiful experience for all our guests, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fancy stay!Warm regards,Hotel Management

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room. Everything was clean. Comfy bed. Not so comfy couch but we really didnt need that.
Stayed 1 night in Mar 2024
Response from GM on 4 Mar 2024
Dear Samantha,We're thrilled to hear you enjoyed your stay and appreciated the cleanliness of our large rooms and comfort of our beds at our hotel! We're sorry to hear that the couch didn't meet your expectations, and we value your feedback as we continually strive to improve our guest experience. We look forward to welcoming you back soon.Warm regards,Hotel Management

2/10 Terrible

Monie

.
Stayed 1 night in Feb 2024
Response from GM on 2 Mar 2024
Dear Monie,We're sorry to hear that your experience didn't meet your expectations. Even though you didn't provide specific details, we value your feedback. We're committed to improving our services and would appreciate any suggestions you might have. Thank you for choosing our hotel.Warm regards,Hotel Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
I had a fine stay at your hotel. The place is clean and quiet. The staff was great and helpful. I enjoyed the breakfast.
Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Dear Robert,Thank you for sharing your wonderful experience at our hotel. We're thrilled to hear that you enjoyed our clean, tranquil environment, helpful staff, and delightful breakfast. Your positive words are a testament to our commitment to guest satisfaction. We can't wait to welcome you back for another fine stay. Warm regards,Hotel Management

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and friendly service
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear Claudia,We're thrilled to hear that our commitment to cleanliness and friendly service made a positive impact on your stay at our hotel. Your kind words serve as a wonderful affirmation of the efforts we put into ensuring our guests have a comfortable and enjoyable experience. We look forward to welcoming you back for another delightful stay. Warm regards,Hotel Management

10/10 Excellent

JOSE

Stayed 1 night in Feb 2024
Response from GM on 15 Feb 2024
Dear JOSE,Thank you for choosing to stay with us and for your perfect rating! We are delighted to hear that you had a wonderful experience. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. We look forward to welcoming you back for another fantastic stay.Warm regards,Hotel Management

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was pleasant and friendly. Easy to find location. Room was clean
Stayed 1 night in Feb 2024
Response from GM on 15 Feb 2024
Dear Danielle,Thank you for your wonderful review! We're thrilled to hear you found our staff pleasant and our location convenient. Knowing you appreciated our clean rooms gives us great joy. Your positive feedback motivates us to maintain our high standards. We look forward to welcoming you back soon.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thank you Sure Stay
just like we want
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Dear David,Thank you for your delightful review! We're so glad to hear that your stay at Sure Stay met your expectations. We strive to provide the best service to our guests, and your feedback is invaluable. We hope to welcome you back soon for another great experience.Warm regards,Hotel Management

8/10 Good

Anthony

Stayed 5 nights in Dec 2023
Response from GM on 8 Jan 2024
Dear Anthony,Thank you for choosing our hotel, and we appreciate your 8/10 rating. We're pleased to hear that you had a satisfactory stay. If there's anything specific you'd like to share or any aspect we can improve upon, please feel free to let us know. We value your feedback and hope to welcome you back for an even better experience.Warm regards,Hotel Management

10/10 Excellent

Hector

Stayed 1 night in Dec 2023
Response from GM on 21 Jan 2024
Dear Hector,Thank you for choosing our hotel and taking the time to share your positive feedback with a 5/5 rating. We are thrilled to know that you had a fantastic experience during your stay. It's our pleasure to provide excellent service and meet your expectations. We look forward to welcoming you back for another enjoyable visit.Warm regards,Hotel Management

10/10 Excellent

Yohanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 31 Jan 2024
Dear Yohanna,Thank you for your 5-star rating! We're thrilled to know that your stay with us was to your satisfaction. We strive to provide our guests with exceptional service and it's heartening to see that reflected in your feedback. We look forward to welcoming you back soon at our hotel. Warm Regards,Hotel Management

8/10 Good

Muthukumar

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
Dear Muthukumar,Thank you for taking the time to provide feedback and for choosing to stay with us. We're pleased to see that your experience was positive, as reflected in your 4/5 rating. We appreciate your patronage and hope to welcome you back soon.Warm regards,Hotel Management

8/10 Good

Raidel

Stayed 1 night in Dec 2023
Response from GM on 15 Jan 2024
Dear Raidel,Thank you for taking the time to rate your experience. We appreciate your feedback and would love to hear more about your stay to understand how we can enhance our services. Your satisfaction is important to us, and we hope to have the opportunity to provide an even more enjoyable stay during your next visit.Warm regards,Hotel Management

8/10 Good

Leona

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Friendly
All staff we interacted with were great. Housekeeping could be a bit more thorough, but nothing outrageously bad.
Stayed 1 night in Dec 2023
Response from GM on 24 Dec 2023
Dear Leona,Thank you for your recent stay and for taking the time to share your feedback. We're delighted to hear that you found our staff to be great! We appreciate your input regarding housekeeping and will address it to ensure a consistently high level of cleanliness. We look forward to the opportunity to welcome you back for an even better experience.Best Regards,Hotel Management

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is great. Staff is wonderful
Stayed 5 nights in Dec 2023
Response from GM on 20 Dec 2023
Dear Anthony,Thank you for your brief but wonderful feedback! We're thrilled to hear that you find our place great and our staff wonderful. Your positive comments are truly appreciated. We look forward to hosting you again for another enjoyable experience.Warm regards,Hotel Management

10/10 Excellent

maxime

Stayed 2 nights in Dec 2023
Response from GM on 21 Dec 2023
Dear Maxime,Thank you for choosing to stay with us, and for taking the time to provide a perfect rating! We are delighted to hear that your experience met your expectations. We look forward to welcoming you back for another exceptional stay.

8/10 Good

jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night away
Check in was easy. Staff was friendly. Room was clean and comfy. The bed was very comfortable.
Stayed 1 night in Dec 2023
Response from GM on 18 Dec 2023
Dear Jodi,Thank you for taking the time to share your positive experience! We're delighted to hear that your check-in was easy, the staff was friendly, and you found your room clean and comfy. A good night's sleep is essential, and we're glad the bed met your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable night away.

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 13 Dec 2023
Dear Jorge,Thank you for taking the time to share your rating. We appreciate your feedback, and we're sorry to see that your experience fell short of a perfect score. Your satisfaction is our priority, and we hope to have the opportunity to better serve you in the future.

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many businesses, gas stations and shopping centers.
Stayed 3 nights in Oct 2023
Response from GM on 7 Dec 2023
Dear Jose,Thank you for highlighting the convenient location of our hotel near various businesses, gas stations, and shopping centers. We're delighted to provide a convenient and accessible stay for our guests. We appreciate your patronage and look forward to welcoming you back on your future visits.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service, clean rooms definitely will be back for sure! 🙂
Stayed 3 nights in Dec 2023
Response from GM on 5 Dec 2023
Dear Allen,Thank you for your wonderful feedback! We're thrilled to hear that you had a very good experience with our service and found the rooms clean. Your positive comments are truly appreciated, and we look forward to welcoming you back on your next visit.

4/10 Poor

Terita

Disliked: Cleanliness, staff & service
Worst stay
This is our go to place to stay when we visit Reading. I undersrand the hotel is undergoing changes but that should not effect service. We were told they are short staffed so only rooms that are checked out will be cleaned but that ours would be cleaned anyway. Our room was never cleaned despite being told it would be. My husband had to go to the front desk twice for towels and we had to empty our own trash. If I wanted to tend to my own room I would have stayed at an Airbnb. The fridge was unplugged when we checked in. We plugged it in only to find out the fan made a clunky noise when it turned on and off. Someone at the hotel said it would be looked at. It never was. The food.prep room is located off the fitness room. The food server is in and out of the kitchen constantly and uses the metal door stop which makes a loud bang when she goes thru the door. The smell of food and the door banging makes for a distracted workout. Wokring out after breakfast is over is best. Maybe part of.the renovation should be to move the fitness room. Also people were spitting on the ground in the parking lot which is disgusting. We had to make sure to look down and be mindful of where we walked. Maybe move the smoking area away from all entrances so we don't have to walk thru and smell tobacco as we enter or exit. All in all this was our worst stay ever and probably won't return until the transition is done.
Stayed 3 nights in Dec 2023
Response from GM on 5 Dec 2023
Dear Terita,We sincerely apologize for the inconveniences you faced during your recent stay. Your feedback is invaluable, and we deeply regret that we fell short of your expectations. Please be assured that we are actively addressing the issues you've highlighted to improve our service and facilities. We appreciate your understanding during this transition period and hope to have the opportunity to provide you with a much-improved experience in the future.

10/10 Excellent

Sadoc

Liked: Cleanliness, staff & service, property conditions & facilities
Nice very clean
Stayed 1 night in Nov 2023
Response from GM on 1 Dec 2023
Dear Sadoc,Thank you for your positive feedback! We're delighted to hear that you found our hotel nice and very clean. Maintaining a welcoming and clean environment is a priority for us, and we're pleased that it contributed to your stay. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Darien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Would certainly stay again!
Stayed 3 nights in Nov 2023
Response from GM on 28 Nov 2023
Dear Darien,Thank you for your fantastic review! We're delighted to hear that you had an amazing stay and that you would consider staying with us again. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very clean. Friendly staff. I will definitely stay here again if im in the area.
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Dear Melissa,Thank you for taking the time to share your positive experience! We're thrilled to hear that you found our hotel beautiful, clean, and that our staff was friendly. It's wonderful to know that you would choose to stay with us again if you're in the area. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay.

8/10 Good

Maryse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fast and easy breakfast ! limited but they was some hot items. Room was comfortable
Stayed 1 night in Nov 2023
Response from GM on 30 Nov 2023
Dear Maryse,Thank you for taking the time to share your feedback. We're pleased to hear that you found our breakfast to be fast and easy, with some hot items available. It's great to know that your room provided a comfortable stay. We look forward to welcoming you back for another comfortable stay.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 15 Dec 2023
Dear Raymond,Thank you for choosing our hotel for your stay, and for taking the time to provide us with a perfect rating! We're thrilled to hear that you had a positive experience. We look forward to welcoming you back on your next visit.

10/10 Excellent

Yalisa

Stayed 1 night in Nov 2023
Response from GM on 10 Dec 2023
Dear Yalisa,Thank you so much for taking the time to rate your recent stay with us. We're delighted to see that you had an excellent experience, and we truly appreciate your perfect score! We look forward to welcoming you back for another fantastic stay in the future.

4/10 Poor

Sabrina

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I can attest to the rest of the reviews about the woman at the front desk being Very nasty. I don’t want to tear another woman down but I don’t if that’s family or not but she atleast needs to take a class or be spoken to about her behavior because of how bad it is looking on the company and the manager makes it no better, allowing the woman’s attitude as if this is the norm for them. Some rooms were messed up to the point the door didn’t lock or close completely, or the lock was half way off the door. The manager making changes that were not made before while we were staying there. I just didn’t feel comfortable there basically. You get exactly what you pay for here the best thing about this motel was the breakfast every morning. Hopefully nobody else has to experience what me and my partner did. .
Stayed 5 nights in Oct 2023
Response from GM on 12 Nov 2023
Dear Sabrina,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Your comments are important to us, and we will use them to improve our services. We appreciate your understanding and hope to have the opportunity to provide a more comfortable experience for you in the future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and friendly staff; food was also good.
Stayed 1 night in Nov 2023
Response from GM on 5 Nov 2023
Dear Jennifer,Thank you for your kind words and for choosing to stay with us. We're thrilled to hear that you enjoyed the excellent service provided by our friendly staff, as well as the quality of our food. Your satisfaction is our top priority, and we're pleased to know that we could make your stay a memorable one. We look forward to welcoming you back for another wonderful experience in the future.

8/10 Good

katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centric location, very clean and great breakfast.
Stayed 1 night in Oct 2023
Response from GM on 3 Nov 2023
Dear katherine,We're thrilled to hear that you had a great experience with a centrally located hotel, excellent cleanliness, and a delicious breakfast. Thank you for sharing your positive feedback! If you ever find yourself in the area again, we'd be delighted to host you.

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was great from the time we walked in until we left. I just wish they would consider putting families with small children on the first floor, it sounded like Romper Room at 0730. And the one door in the back of the building didn’t close right so anyone off the street could have walked in. Check in/out was easy, room was clean, bed was comfortable, decent water pressure and a good selection of channels on tv to fall asleep to.
Stayed 1 night in Oct 2023
Response from GM on 3 Nov 2023
Dear Amber,We're delighted to hear that you had a great overall experience during your stay! Your feedback is valuable, and it's understandable that a quieter floor could be beneficial for families with small children. We appreciate your input regarding the door as well; it's essential for ensuring guest safety. We're pleased you found the check-in/out process easy, the room clean, the bed comfortable, and the amenities to your satisfaction. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

4/10 Poor

chael

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
That hotel has many cockroaches and the beds are very small. It was not what they showed me in the photos and they gave me a different room than the one they promised me.
Stayed 1 night in Oct 2023
Response from Hotel Director on 1 Nov 2023
Good day, Thank you for staying with us. After reading your review, we inspected your guest-room; and we found no evidence of cockroaches in your guest-room. We were nearly sold out on the night of your stay, and no other guests had any problems with bugs on that night or any other night. When a guest is not satisfied with their assigned guest-room, the guest service agent on duty is happy to assist you and even move you as necessary. Your reservation was for a No-Smoking-2-double bed; and you stayed in a No-Smoking-2-doule bed guest room. The picture of the room with two-double beds and the description is accurate. By the way, the picture and description of the upgraded No-Smoking King room, which has a higher room rate is also accurate. Hope that reason for your visit to the Reading area went well.