Ratnapura Holidays from AU$811

Friendly service and great souvenir

A decent seaside venue with good facilities. Nice layout. However some maintenance and service deficiencies with AC unit leaking stagnant water that needed multiple calls for clean up. Maintenance crew only mopped the dirty water and left a air fresher for the guests to use. Had to call room service to have rest of the clean up completed. No engagement by property management at all. The pool, beach and bar staff are very pleasant and courteous. However front desk and onsite managers need more training in customer service and ensuring that they listen to the guests instead of being dismissive. Other properties in the location have nicer beaches and better trained more friendly and responsive management. The adjacent usable public beach is crowded. Not meeting standards of an Expedia VIP property in terms of overall standards and service.

Great property, atmosphere, food and staff! I would highly recommend.

Only one major issue. The first night of my stay the hotel moved housekeeping staff into the room above me late at night. The banging and the noise was ridiculous and when I went to the front desk at around 11:00 p.m. there was nobody there, no night staff. Hotel shouldn't be putting staff in the same quarters as paying customers.