4/5 Good
Belkis
11 Apr. 2020
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Be ware of extra charge during check in
We stayed here for a few nights. The hotel itself is very nice. We booked a beach room. It was on the first floor and you could just walk out to the beach.
Very small beach but nice. The bus that takes you around the island is right in front of the hotel.
We never ate in the hotel so I can’t comment on the food. The only thing that I did not like about the hotel at all was the horrible customer service provided at the hotel, from several employees during check in and check out. First of all, we arrived late at night and they told us that the room I booked was not available. So they wanted to put us in a lower category room in the other building.
Then suddenly the room I booked appeared.
Second, they told me that my room was not paid for, and they were trying to charge me double of what I paid. Internet was horrible in the lobby and rooms. I pulled up my confirmation from Hotels.Com that showed very clearly that the room was paid in full. Along with credit card statement. And they still did not believe me. After a while they allowed me to check in. During check out, I had the same issue. They wanted to charge me for an extra night at double the price!!!!! Very poor customer service!!!! Thank God I had all my prove of what I paid. No reason to treat paying guest like this
Otherwise perfect resort in a wonderful island
Stayed 1 night in Feb 2020
