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Reviews of TownePlace Suites by Marriott Ontario Airport

2.5 out of 5
TownePlace Suites by Marriott Ontario Airport
9625 Milliken Ave, Rancho Cucamonga, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 181 out of 300 reviews" "
Rating 8 - Good. 55 out of 300 reviews" "
Rating 6 - Okay. 29 out of 300 reviews" "
Rating 4 - Poor. 16 out of 300 reviews" "
Rating 2 - Terrible. 19 out of 300 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Friendly, helpful staff.
Stayed 2 nights in Mar 2024
Response from Jesse H on 18 Mar 2024
Thank you for the great score!

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Jesse H on 27 Apr 2024
Thank you!!!

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had problem with sink in bathroom, mentioned it right away, dealt with it ,wasnt anything major,just an inconvienence
Stayed 8 nights in Jan 2024

10/10 Excellent

Jonathan, La Verne

Stayed 1 night in Feb 2024
Response from Jesse H on 27 Apr 2024
Thank you!

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Jan 2024
Response from Jesse H on 27 Apr 2024
Thank you!!

6/10 Okay

Verified traveller

Liked: Staff & service
Found a bed bug
The place was not bad. However, on my last day, as I was getting ready to leave. I saw a big bed bug crawling across a pillow. I spent the rest of the morning and early afternoon doing laundry as to not bring any bed bugs home with me.
Stayed 1 night in Jan 2024

8/10 Good

Sarah

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, comfortable.
Stayed 1 night in Nov 2023

2/10 Terrible

Long, Baldwin Park

Stayed 2 nights in Sep 2023

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Christian Todd

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, rooms were a little older, but clean, bed was so-so, but location and dining options were great!
Stayed 4 nights in Aug 2023

10/10 Excellent

Julie

Stayed 13 nights in Jul 2023

4/10 Poor

Doug, Diamond Bar

Business traveller
Disliked: Amenities
not a good area surround the immediate hotel
Stayed 4 nights in Jul 2023

10/10 Excellent

Will

Stayed 4 nights in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs attention
The staff was very accommodating and kind, but the room left much to be desired. The bathroom had ants, a hole in the drywall, and ponded water in the tub that never drained. The tub was so bad that both my daughter and I fell. I sprained my wrist and bruised a knee. Also, the carpets were sticky and badly worn. These issues were brought to the attention of the front desk upon departure.
Stayed 10 nights in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and the room was perfect for our needs. Only downside was how thin the walls seemed at times and the beds were not as comfortable as i would have hoped. But overall the stay went well and I would stay here again in the future if need be.
Stayed 3 nights in May 2023

10/10 Excellent

Jose M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

John

Business traveller
Liked: Staff & service
Since last i stayed here it has surely gone down hill…
Stayed 1 night in Apr 2023

10/10 Excellent

Antoinette, South Lake Tahoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was good and room was cleaned
Stayed 2 nights in Mar 2023

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel in a great location.
Stayed 1 night in Apr 2023

2/10 Terrible

Nicole

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
After traveling for 8+ hours, hotel member told me that they cancelled my reservation without any warning. Didn't receive a phone call or an email out of common courtesy. My friends and I had to call around to different hotels just find somewhere else to stay. Worst customer service I've ever experienced.
Stayed 2 nights in Mar 2023

10/10 Excellent

Viviana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Tamera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay...would stay here again if in the area.
Stayed 2 nights in Mar 2023
Response from Jesse H on 25 Mar 2023
Thank you for the great review!

10/10 Excellent

Taniesha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and clean staff pleasant
Stayed 1 night in Feb 2023
Response from Jesse H on 5 Mar 2023
So happy to read you enjoyed our hotel and our staff!

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location big clean rooms
Stayed 1 night in Feb 2023
Response from Jesse H on 5 Mar 2023
We are so happy you enjoyed our rooms!

10/10 Excellent

Tangela

Stayed 1 night in Feb 2023
Response from Jesse H on 21 Feb 2023
Thank you for the great score!

10/10 Excellent

titilope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the room was clean, well stocked, quiet and the property is in a great location for food, fun, shopping, and the highway.
Stayed 4 nights in Jan 2023
Response from Jesse H on 21 Feb 2023
Thank you!!! We are so pleased to read you enjoyed your stay!

8/10 Good

MELANIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and accommodating. I forgot to request a handicap-accessible room. The front desk representative was able to secure a first-floor room for which we are very grateful!! The room was spacious and comfortable. The breakfast was wonderful. The only negative we experienced was a noticeable stench in the room. We tried air fresheners, however, that didn't work. I imagine the cleaning crew had tried to remove it as well. Other than that, it was a really nice pleasant stay.
Stayed 4 nights in Jan 2023
Response from Jesse H on 31 Jan 2023
Thank you for the wonderful review. We appreciate and value your feedback and will use it to better our hotel.

6/10 Okay

reta

Stayed 1 night in Jan 2023
Response from Jesse H on 25 Mar 2023
Thank you for taking the time to submit a review!

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CONVIENT AND CLEAN, WHAT I LOOK FOR MOST IN A SHORT HOTEL STAY
Stayed 2 nights in Jan 2023
Response from Jesse H on 23 Jan 2023
Thank you Paula!!!We appreciate and value your feedback. So happy to read you had an enjoyable stay.

10/10 Excellent

Roman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again
Spacious rooms, has the essentials, great location. Property is a lil older but well maintained, kept clean, and staff are friendly
Stayed 4 nights in Jan 2023
Response from Jesse H on 14 Jan 2023
Thank you for taking the time to write your review!! We are pleased to read you enjoyed your stay.

6/10 Okay

Twila

Stayed 1 night in Jan 2023
Response from Jesse H on 14 Jan 2023
Thank you for taking the time to score our hotel.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was extremely helpful and kind. Clean rooms and nice area.
Response from Jesse H on 14 Jan 2023
Thank you for the great review!

10/10 Excellent

Josehine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean, Very Hospitable, Very Helpful
I had booked at another hotel I'd never been to before, I arrived at about 11:00 pm, it looked very unsavory, lets just say I drove away. I got to a safe place and booked at TownePlace Suites Ontario. I have back issues and driving, sitting for hours leaves me in much pain. I got to the hotel after 11pm and could barely walk into the office. Maria (the gal working the counter) was so helpful, I was in so much pain I had to sit so she came to me to get my card and DL to check me in, then gave me a room right down the hall so as to get to a bed as soon as possible. The room was very clean, everything was clean...frig, everything in bathroom clean, carpet, everything was great. The breakfast was good, I wanted my bacon cooked more, the gal working the kitchen didn't hesitate at all, she good some extra bacon and brought it to me. The oatmeal bar was full of all kinds of goodies making it a full meal in its self. I travel alone a lot, I felt very safe and was so comfortable that I have booked four more stays there for next month. Thank you very much for your hospitality.
Stayed 2 nights in Dec 2022
Response from Jesse H on 21 Dec 2022
Thank you so very much for the wonderful review!!!

10/10 Excellent

Patrick, Elk Grove

Stayed 2 nights in Nov 2022

2/10 Terrible

Joy Bautista

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The location is great close to my family, food and shopping. I planned to book a longer stay, but I didn’t even last a night. I checked in late. The front desk was welcoming and she was quick to checked me in. I was given a room with beds unmade, slept in, dirty towels were on the bathroom floor. Then, I was moved to another room and the bed covers had strange stains. I felt disgusted seeing one filth after another. I left and checked out the next day and the manger charged me pet cleaning fee without my consent. I would never book again nor recommend it to anyone.
Response from Jesse H on 11 Nov 2022
We are sorry to read you did not enjoy your stay.

10/10 Excellent

Crystal

Stayed 1 night in Sep 2022
Response from Jesse H on 27 Sept 2022
Thank you Crystal!!

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Sep 2022
Response from Jesse H on 22 Sept 2022
Thank you for the great review!!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double charged for the room. Failed to fix mistake in timely manner.
Stayed 1 night in Sep 2022
Response from Jesse H. on 22 Sept 2022
I’m so sorry you were doubled charged. Refunds do take some time. And I am sorry this took longer than normal.

8/10 Good

Bunline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was really slow
Stayed 1 night in Sep 2022
Response from Jesse H on 22 Sept 2022
Thank you for the great score!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Jesse H on 7 Sept 2022
Elizabeth!!!Thank you so much for the great score!!!

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel, the reception staff are very friendly
Stayed 13 nights in Jul 2022
Response from Jesse H. on 11 Aug 2022
Thank you Carlos for the great review. We are so happy to read you enjoyed your stay,

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sta
Stayed 1 night in Jul 2022
Response from Jesse H. on 11 Aug 2022
Can't wait to see you next year!

10/10 Excellent

Justin

Stayed 1 night in Jul 2022
Response from Jesse H on 2 Aug 2022
Thank you Justin!! We really appreciate your feedback.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Jesse H on 19 July 2022
I’m glad to see you enjoyed your stay!! THank you for the great score!!

10/10 Excellent

Justin

Stayed 1 night in Jul 2022
Response from Jesse H on 19 July 2022
Thank you so much for the great score!

10/10 Excellent

Nathan

Stayed 1 night in Apr 2022

4/10 Poor

Ken

Stayed 1 night in Apr 2022
Response from Jesse H on 13 May 2022
Hi Ken, If you would like to discuss your stay. We are here to listen and help.

10/10 Excellent

Bonet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, tons of shopping and complimentary breakfast after a long night is always a plus. The full kitchen is a great amenity to have. Felt like a timeshare unit but overall 10/10 definitely visiting this property again in the near future.
Stayed 2 nights in Apr 2022
Response from Jesse H on 13 May 2022
Thank you for a wonderful review!

10/10 Excellent

Charina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Jesse H on 26 Apr 2022
Thank you for the great score!!!!

8/10 Good

vongsavanh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Jesse H on 13 May 2022
Thank you for the great score!